MPc5503 SC990-00

[tufbnme]

The machine shows this error in the AM, once restarted it works fine all day. The manual indicates to reinstall the software. Is this the firmware (all up to date) or is there some other software?
Thanks
sc990.JPG

[Alex ahir]

Re: MPc5503 SC990-00

Reflash the firmware again, sometimes it didnt download properly. Which one are you doing package or Romdata.

[tufbnme]

Re: MPc5503 SC990-00

I do the package

[copier tech]

Re: MPc5503 SC990-00

If you are using the package firmware remember this doesn't update ALL the firmware files, only the main ones. The Official line from Ricoh is to use the module method if you are having issues.

You may also want to update the Java too.

[slimslob]

Re: MPc5503 SC990-00

With package, only those modules that are not current are replaced. Also, peripheral firmware is not included in the package. As copier tech said, use modules and select all of them.

Also make certain that there is not anything that requires PM.

[Cipher]

Re: MPc5503 SC990-00

The machine shows this error in the AM, once restarted it works fine all day.

Sounds like an energy saver / low power mode recovery issue.

So many problems identified and fixed via firmware these days.

SC990 When machine is powered on.
Java VM install version 11.13.01 (or newer).

Energy saver mode
A Java VM internal process changes the configured sleep timing.
Java VM install version 11.10.02 (or newer).

SC990 After the machine recovers from Energy Saver Mode
GW-FCU install version 09.00.00 (or newer).

Energy saver mode, no recovery.
System/Copy firmware install version 1.11 (or newer).
PowerSaving Sys firmware install version F.18 (or newer).

[tjvincent]

Re: MPc5503 SC990-00

On the newer machines with version 2 of smart panel package updates the smart panel OS so it's also just as important to do package first then module

[tufbnme]

Re: MPc5503 SC990-00

Thanks for all the information. I was not aware that the package FW does not update ALL and I have to also update individual modules.
Now I have to remember all the machines that didn't get the modules updated.

[slimslob]

Re: MPc5503 SC990-00

Thanks for all the information. I was not aware that the package FW does not update ALL and I have to also update individual modules.
Now I have to remember all the machines that didn't get the modules updated.

It does "Update" main frame modules that are not current. It is not able to detect current modules that need to be redone.

[Zeldaman]

[Polarbear]

Re: MPc5503 SC990-00

The machine shows this error in the AM, once restarted it works fine all day. The manual indicates to reinstall the software. Is this the firmware (all up to date) or is there some other software?
Thanks
[ATTACH=CONFIG]36507[/ATTACH]

Check sp7404 - it will show the file that is causing the code. It lists the last 10 entries.

[tufbnme]

Re: MPc5503 SC990-00 991

Check sp7404 - it will show the file that is causing the code. It lists the last 10 entries.

Here are the files causing the issue, the problem is I am not sure where to go to resolve the problem knowing this file information.
sc990 file.jpgsc991 file.jpg

[slimslob]

Re: MPc5503 SC990-00 991

Here are the files causing the issue, the problem is I am not sure where to go to resolve the problem knowing this file information.
[ATTACH=CONFIG]36744[/ATTACH][ATTACH=CONFIG]36745[/ATTACH]

SDK is JAVA. Try turning JAVA off in User Tools. If that clears the problem, update JAVA.

[tufbnme]

Re: MPc5503 SC990-00

Is it cool to just leave it off?

[aktasson]

Re: MPc5503 SC990-00

I found that here as temporary step -> SP2-250-001 to "0". As permanent durable solution -> newest package fw and after that carry out the printer, pcl, powersys and java update.
after that the
2017-06-01 18_38_18-Microsoft Word - RD147000k.doc - RD147000k.pdf.jpg2017-06-01 18_37_57-Microsoft Word - RD147000k.doc - RD147000k.pdf.jpg