Scan to SMB Only Working with SMB 1 Enabled

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  • Gunnett
    • Jun 2025

    #1

    Scan to SMB Only Working with SMB 1 Enabled

    We have 16 Ricoh MP 501's and a Ricoh C6004. I believe these units support SMB 2.0 and possibly higher. They are connected to the local domain and are trying to Scan to the Local Windows Server 2012 R2. They can scan fine to the Windows Server as long as SMB 1.0 is enabled but we don't want that enabled for security reasons. I have telnetted into the Ricoh units and tried switching the SMB port from 139 to 445 and tried experimenting with the different smb client auth levels. The only thing that seems to allow scan to folder to work is enabling SMB 1.0 on the Windows Server. The Network Support firmware on the C6004 is 15.61.
  • slot
    Trusted Tech

    250+ Posts
    • Jul 2008
    • 341

    #2
    Re: Scan to SMB Only Working with SMB 1 Enabled

    we have had the same question today from a school whom is being advise to turn off smb v1 we I would be intrested in the answer as I think this is going to be a big problem due to the weekend cyber probs

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 37300

      #3
      Re: Scan to SMB Only Working with SMB 1 Enabled
      1. Domain name on the MFP MUST be exactly correct in interface settings. If it is not, then DNS requests from the MFP will be ignored. I had a school system this last fall where some MFP were scanning some were not. I found that the ones that were not had .org at the end of the domain not .com. I had gotten the .org from their email addresses. It was their Google Apps domain not the local domain.
      2. First DNS entry must be the local DNS server, usually the Domain server.
      3. Scan to folder must be by computer name. Scan to IP address has been blocked since a Server update last summer.

      Comment

      • HDSB
        Field Tech

        50+ Posts
        • Feb 2013
        • 64

        #4
        Re: Scan to SMB Only Working with SMB 1 Enabled

        We have a customer who did the same.

        I called Ricoh tech support (straight to second line) who advised Ricoh only work on v1.. nothing can be done.

        Comment

        • sturmtrooper
          Copier Combobulator

          500+ Posts
          • May 2016
          • 587

          #5
          Re: Scan to SMB Only Working with SMB 1 Enabled

          You may be better off having an FTP share setup and scanning to that.

          Comment

          • TonerMunkeh
            Professional Moron

            2,500+ Posts
            • Apr 2008
            • 3865

            #6
            Re: Scan to SMB Only Working with SMB 1 Enabled

            I've run into this myself. I find it astounding that a global manufacturer, especially knowing what trouble Windows 8 and Server 2012 caused, haven't brought something out to sort this. It's only a matter of time before the shit properly hits the fan.
            It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

            Hit it.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37300

              #7
              Re: Scan to SMB Only Working with SMB 1 Enabled

              Originally posted by HDSB
              We have a customer who did the same.

              I called Ricoh tech support (straight to second line) who advised Ricoh only work on v1.. nothing can be done.
              I don't know who at Ricoh you have been talking to but at least in North America that is not true. Ricoh MFPs have supported SMB v2 since first firmware updates following Microsoft's introduction of Windows Vista. Windows 8 forced all MFP manufacturers to rewrite firmware to be able to use SMB v3.

              Originally posted by HDSB
              To confirm, ive seen an internal Ricoh email:

              • Ricoh MFDs support no version of SMB
              • GW architecture uses Samba which is fully compatible with SMBv1 only at the time of writing
              • Ricoh Japan are monitoring the situation
              You might want to check the origin date on that internal email. Only those Ricoh models that do not have firmware update by SD card. Those model that have SD card firmware update compatibility are based on GW+ architecture.

              Comment

              • HDSB
                Field Tech

                50+ Posts
                • Feb 2013
                • 64

                #8
                Re: Scan to SMB Only Working with SMB 1 Enabled

                Originally posted by slimslob
                I don't know who at Ricoh you have been talking to but at least in North America that is not true. Ricoh MFPs have supported SMB v2 since first firmware updates following Microsoft's introduction of Windows Vista. Windows 8 forced all MFP manufacturers to rewrite firmware to be able to use SMB v3.



                You might want to check the origin date on that internal email. Only those Ricoh models that do not have firmware update by SD card. Those model that have SD card firmware update compatibility are based on GW+ architecture.
                Ricoh tech support level 2 UK

                and


                The email is dated today, the email clearly states GW architecture is based on UNIX (Samba) not Windows (SMB)

                if anyone can prove otherwise then that would be great cause we have a customer wanting to remove 50 devices!

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 37300

                  #9
                  Re: Scan to SMB Only Working with SMB 1 Enabled

                  Originally posted by HDSB
                  Ricoh tech support level 2 UK

                  and


                  The email is dated today, the email clearly states GW architecture is based on UNIX (Samba) not Windows (SMB)

                  if anyone can prove otherwise then that would be great cause we have a customer wanting to remove 50 devices!
                  All current models are GW+ architecture. Yes they are UNIX based but current Samba can emulate SMB v3 with proper firmware.

                  Comment

                  • HDSB
                    Field Tech

                    50+ Posts
                    • Feb 2013
                    • 64

                    #10
                    Re: Scan to SMB Only Working with SMB 1 Enabled

                    Originally posted by slimslob
                    All current models are GW+ architecture. Yes they are UNIX based but current Samba can emulate SMB v3 with proper firmware.
                    Ricoh seem to think otherwise then! We have an mpc 5054 included in the devices not scanning, all brand new Ricohs anyway i think.

                    Can you give specifics regarding proper firmware? these devices are on the latest firmware.

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 37300

                      #11
                      Re: Scan to SMB Only Working with SMB 1 Enabled

                      Originally posted by HDSB
                      Ricoh seem to think otherwise then! We have an mpc 5054 included in the devices not scanning, all brand new Ricohs anyway i think.

                      Can you give specifics regarding proper firmware? these devices are on the latest firmware.
                      All new Ricoh and all production firmware since 2013 have supported SMB v3. If you are having problems it might have to do with the OS you are scanning to. I suggest that you search through the Connectivity forum as scanning is thoroughly covered there.

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 37300

                        #12
                        Re: Scan to SMB Only Working with SMB 1 Enabled

                        Attached is the firmware history for the MP C3002/MP C3502. See items corrected by Network Support Firmware v 11.96. This is an example of when Ricoh USA updated firmware in order to scan to Windows 8/Server 2012(SMB v3).MP CXX03 SMB v3.

                        Comment

                        • Mr Spock
                          Vulcan Inventor of Death

                          1,000+ Posts
                          • Aug 2006
                          • 2064

                          #13
                          Re: Scan to SMB Only Working with SMB 1 Enabled

                          If the pc or server has a static IP then try this and see if it works, I was told this only works when scanning via IP.
                          If the computer(or server) has an ip of 192.168.1.10 and the path is public\scans then put the path as follows:

                          \\192.168.1.10:445\public\scans

                          Also make sure that the pc/server is on a Private/work network in the Network and Sharing center.
                          And Star Trek was just a tv show...yeah right!

                          Comment

                          • tonnerboy
                            Trusted Tech

                            100+ Posts
                            • May 2011
                            • 212

                            #14
                            Re: Scan to SMB Only Working with SMB 1 Enabled

                            Originally posted by HDSB
                            Just out of curiosity, can you show documentation from Ricoh to confirm what you are saying? I work for a massive UK dealer and we are getting insider information straight from the horses mouth that contradicts your information.

                            Personally i am not having problems - refer to the original post and comments. Scanning works when SMB is enabled and stops when disabled.

                            I have the same information. All Ricoh devices only support v1.
                            I have been contacted by several costumers with this problem ... and for now there is no solution!

                            Comment

                            • Cipher
                              It's not easy being green

                              1,000+ Posts
                              • May 2006
                              • 1309

                              #15
                              Re: Scan to SMB Only Working with SMB 1 Enabled

                              • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                              Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

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