We have 16 Ricoh MP 501's and a Ricoh C6004. I believe these units support SMB 2.0 and possibly higher. They are connected to the local domain and are trying to Scan to the Local Windows Server 2012 R2. They can scan fine to the Windows Server as long as SMB 1.0 is enabled but we don't want that enabled for security reasons. I have telnetted into the Ricoh units and tried switching the SMB port from 139 to 445 and tried experimenting with the different smb client auth levels. The only thing that seems to allow scan to folder to work is enabling SMB 1.0 on the Windows Server. The Network Support firmware on the C6004 is 15.61.
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Re: Scan to SMB Only Working with SMB 1 Enabled
we have had the same question today from a school whom is being advise to turn off smb v1 we I would be intrested in the answer as I think this is going to be a big problem due to the weekend cyber probs -
Re: Scan to SMB Only Working with SMB 1 Enabled
- Domain name on the MFP MUST be exactly correct in interface settings. If it is not, then DNS requests from the MFP will be ignored. I had a school system this last fall where some MFP were scanning some were not. I found that the ones that were not had .org at the end of the domain not .com. I had gotten the .org from their email addresses. It was their Google Apps domain not the local domain.
- First DNS entry must be the local DNS server, usually the Domain server.
- Scan to folder must be by computer name. Scan to IP address has been blocked since a Server update last summer.
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Re: Scan to SMB Only Working with SMB 1 Enabled
We have a customer who did the same.
I called Ricoh tech support (straight to second line) who advised Ricoh only work on v1.. nothing can be done.Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
You may be better off having an FTP share setup and scanning to that.Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
I've run into this myself. I find it astounding that a global manufacturer, especially knowing what trouble Windows 8 and Server 2012 caused, haven't brought something out to sort this. It's only a matter of time before the shit properly hits the fan.It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
I don't know who at Ricoh you have been talking to but at least in North America that is not true. Ricoh MFPs have supported SMB v2 since first firmware updates following Microsoft's introduction of Windows Vista. Windows 8 forced all MFP manufacturers to rewrite firmware to be able to use SMB v3.
You might want to check the origin date on that internal email. Only those Ricoh models that do not have firmware update by SD card. Those model that have SD card firmware update compatibility are based on GW+ architecture.Originally posted by HDSBComment
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Re: Scan to SMB Only Working with SMB 1 Enabled
Ricoh tech support level 2 UK
and
The email is dated today, the email clearly states GW architecture is based on UNIX (Samba) not Windows (SMB)
if anyone can prove otherwise then that would be great cause we have a customer wanting to remove 50 devices!Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
Ricoh seem to think otherwise then! We have an mpc 5054 included in the devices not scanning, all brand new Ricohs anyway i think.
Can you give specifics regarding proper firmware? these devices are on the latest firmware.Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
All new Ricoh and all production firmware since 2013 have supported SMB v3. If you are having problems it might have to do with the OS you are scanning to. I suggest that you search through the Connectivity forum as scanning is thoroughly covered there.Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
Attached is the firmware history for the MP C3002/MP C3502. See items corrected by Network Support Firmware v 11.96. This is an example of when Ricoh USA updated firmware in order to scan to Windows 8/Server 2012(SMB v3).MP CXX03 SMB v3.Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
If the pc or server has a static IP then try this and see if it works, I was told this only works when scanning via IP.
If the computer(or server) has an ip of 192.168.1.10 and the path is public\scans then put the path as follows:
\\192.168.1.10:445\public\scans
Also make sure that the pc/server is on a Private/work network in the Network and Sharing center.And Star Trek was just a tv show...yeah right!Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
Originally posted by HDSB
I have the same information. All Ricoh devices only support v1.
I have been contacted by several costumers with this problem ... and for now there is no solution!Comment
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Re: Scan to SMB Only Working with SMB 1 Enabled
- Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.
Fully qualified technician for Ricoh - Canon - Sharp - HP - BrotherComment
- Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.
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