office 365 scanning malfunction: document sent for 100% but not receveid in mailbox

[Mark Bbb]

Hello,
mpc2003.
smtp server connection test = ok.
Scanning is going from 99% to 100% and is logged in the journal as being send as "completed"
But... client won't receive the scan in the mailbox.

SMTP Server Name: smtp.office365.comSMTP Port No.: 587
SMTP Authentication: On
SMTP Auth. Email Address: email@mydomain.com
SMTP Auth. User Name: email@mydomain.com
SMTP Auth. Password: ******* (It's the correct password)
SMTP Auth Encryption: Auto-Select

Anyone can help? Thanks in advance.

[acfife]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Have you tried setting encryption on to TLS or STARTTLS rather than auto?

[TonerMunkeh]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Try using the customer's MX record as the SMTP server. Port 25 with no authentication. Administrator's email address can be anything with ending with the same domain, i.e. MPC5503@yourcompany.com

https://mxtoolbox.com/

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Have you tried setting encryption on to TLS or STARTTLS rather than auto?

@acfife: yes, we did.

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Try using the customer's MX record as the SMTP server. Port 25 with no authentication. Administrator's email address can be anything with ending with the same domain, i.e. MPC5503@yourcompany.com

https://mxtoolbox.com/

@TonerMunkeh: we will try this asap. We will keep you informed.

[slimslob]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Have you tried checking the junk mail or bulk mail?

[acfife]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

@acfife: yes, we did.

what about setting up with a gmail account or smtp2go, something like that if it sends ok with that it has to be down to office365 setup.

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Have you tried checking the junk mail or bulk mail?

@Slimslob: yes, we did, wasn't received there either.

[StephenB]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Hello,
mpc2003.
smtp server connection test = ok.
Scanning is going from 99% to 100% and is logged in the journal as being send as "completed"
But... client won't receive the scan in the mailbox.

SMTP Server Name: smtp.office365.comSMTP Port No.: 587
SMTP Authentication: On
SMTP Auth. Email Address: email@mydomain.com
SMTP Auth. User Name: email@mydomain.com
SMTP Auth. Password: ******* (It's the correct password)
SMTP Auth Encryption: Auto-Select

Anyone can help? Thanks in advance.

It appears your outgoing ( smtp ) server is functioning (goes to 100%), however their incomming email is not being received. That has to do with their (incomming)email domain server.
I also verify the username and password by logging onto their account from a web interface.
I always test an email to my phone gmail for testing purposes.
And lastly, as previously posted, try a SMTP2GO, free account 5 min set up

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

My weekend starts here and now, good weekend to you to.
Hope to inform you more on Monday in the afternoon...

[slimslob]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

You may need to setup using option 2 or 3 in the following. https://support.office.com/en-us/art...8-c805d654b4c4

[ZOOTECH]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Hello,
mpc2003.
smtp server connection test = ok.
Scanning is going from 99% to 100% and is logged in the journal as being send as "completed"
But... client won't receive the scan in the mailbox.

SMTP Server Name: smtp.office365.comSMTP Port No.: 587
SMTP Authentication: On
SMTP Auth. Email Address: email@mydomain.com
SMTP Auth. User Name: email@mydomain.com
SMTP Auth. Password: ******* (It's the correct password)
SMTP Auth Encryption: Auto-Select

Anyone can help? Thanks in advance.

Not sure about your brand, but with Sharp, the email address needs brackets (< >) at the beginning and end.

[pebkac]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

It's not clear from your description if the recipient is inside our outside your client's organization. If they're inside, the Office 365 Exchange admin center has a mail trace option that's useful for troubleshooting delivery problems. Exchange > mail flow > message trace.

And don't forget about the Clutter folder.

[guitar9199]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

I ran into a similar issue using a Gmail account on a Ricoh MP C3503. In the File Transfer settings, I turned OFF the "Divide into separate emails over XXMeg" switch, and it resolved my issue. Apparently Gmail doesn't like to divide emails?

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Thank you all for your inspiring answers.
Have anyone in fact successfully activated O365 at all, on a Ricoh device?
I know it's an other answer, but I guess it's relevant for the solution of this tread because
it could very much be that Ricoh's fail to activate O365!
So???