office 365 scanning malfunction: document sent for 100% but not receveid in mailbox

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

It's not clear from your description if the recipient is inside our outside your client's organization. If they're inside, the Office 365 Exchange admin center has a mail trace option that's useful for troubleshooting delivery problems. Exchange > mail flow > message trace.

And don't forget about the Clutter folder.

@pebkac: As far I can understand the IT'er of the company, I think this "clutter folder" was the thing...
So, thanks to you!

[PacketSniffer]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Thank you all for your inspiring answers.
Have anyone in fact successfully activated O365 at all, on a Ricoh device?
I know it's an other answer, but I guess it's relevant for the solution of this tread because
it could very much be that Ricoh's fail to activate O365!
So???

Quick answer, yes. You haven't mentioned whether the admin email address is the same as the account address? And are user codes on (this might not seem relevant but it is)?

Post a Wireshark capture and I'll tell you for sure if the mail server received it. Probably best to use a trace sanitizer or sent to me direct.

[Mark Bbb]

Re: office 365 scanning malfunction: document sent for 100% but not receveid in mailb

Quick answer, yes. You haven't mentioned whether the admin email address is the same as the account address? And are user codes on (this might not seem relevant but it is)?

Post a Wireshark capture and I'll tell you for sure if the mail server received it. Probably best to use a trace sanitizer or sent to me direct.

The IT'er is not so Ricoh minded, he gave us a wrong admin address... That also was the trick...
Troubleshooting 1: always double check every data you get... :-)