Ricoh Afico 2228C not reading new toner

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  • jjw23
    Technician
    • Sep 2008
    • 36
    #1

    Ricoh Afico 2228C not reading new toner

    Im not familier with the Ricoh line. Customer put in new toner cartridge they bought on tonerprice and wouldnt buy from our vendor, now they said they put in a new toner and it keeps saying to put in a new toner cartridge. Any suggestions??
    Tags: 2228c, reading, refresh, ricoh, toner, tubes
    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309
      #2
      Your customer is stupid, tell them to buy a proper genuine/OEM toner.
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

        Comment

        • nmfaxman
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1702
          #3
          And new developer units too.
          Why do they call it common sense?

          If it were common, wouldn't everyone have it?

            Comment

            • E Winter
              #4
              And some fancy toner pump units

                Comment

                • cobiray
                  Passing Duplication Xpert

                  1,000+ Posts
                  • Mar 2008
                  • 1199
                  #5
                  And don't forget the TUBES!!!
                  the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
                  Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
                  Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

                    Comment

                    • E Winter
                      #6
                      Of course - Isn't it terrific how this cheap stuff can save money

                      Well:

                      You must install genuine stuff and try a few toner refresh cycles in SP mode - sometimes this can help, sometimes not and then the posts above aren't really that funny.

                        Comment

                        • jjw23
                          Technician
                          • Sep 2008
                          • 36
                          #7
                          thanks for all the suggestions, but it was simple. Just needed to clean off the contacts that read the chip on the toner.

                            Comment

                            • cobiray
                              Passing Duplication Xpert

                              1,000+ Posts
                              • Mar 2008
                              • 1199
                              #8
                              Just be forewarned as to what you could be in for if the customer uses non OEM toner. When it goes bad, it goes really bad. http://www.copytechnet.com/forums/ri...hlight=magenta
                              Last edited by cobiray; 10-16-2008, 10:41 PM. Reason: added link to "magenta nightmare"
                              the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
                              Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
                              Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

                                Comment

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