6502 dog ears

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  • Alear
    Technician
    • May 2017
    • 16

    #1

    [CQ] 6502 dog ears

    Has anyone run into this. It only happens when duplexing. Have swapped the duplex/paper exit unit. No resolve. The entire duplex path is clear of obstructions. Mylars show no damage. Any ideas? Thanks.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22798

    #2
    Re: 6502 dog ears

    Originally posted by Alear
    Has anyone run into this. It only happens when duplexing. Have swapped the duplex/paper exit unit. No resolve. The entire duplex path is clear of obstructions. Mylars show no damage. Any ideas? Thanks.

    check the fuser

    Comment

    • trc
      Technician

      50+ Posts
      • Jan 2007
      • 95

      #3
      Re: 6502 dog ears

      Could be pressure roller...

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22798

        #4
        Re: 6502 dog ears

        pay close attention to the fuser inlet plate .. there could me toner build up causing this

        Comment

        • Alear
          Technician
          • May 2017
          • 16

          #5
          Eliminated fuser, registration, paper exit assy.

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22798

            #6
            Re: 6502 dog ears

            Originally posted by Alear
            Eliminated fuser, registration, paper exit assy.
            well then you need to examine the duplex path again. it can only be so many spots for this to occur in.

            Comment

            • Alear
              Technician
              • May 2017
              • 16

              #7
              I don't think it's happening before the fuser because the dog ear is not creased.

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22798

                #8
                Re: 6502 dog ears

                Originally posted by Alear
                I don't think it's happening before the fuser because the dog ear is not creased.
                a fuser issue doesn't have to crease the paper it can bend a corner causing a " dog ear". but it could be in the " turn around" section of the duplex path

                Comment

                • MIKON
                  Trusted Tech

                  100+ Posts
                  • Jul 2015
                  • 188

                  #9
                  Re: 6502 dog ears

                  Check the foam rollers at exit .

                  Comment

                  • Mark Bbb
                    Service Manager

                    1,000+ Posts
                    • Jun 2012
                    • 1662

                    #10
                    Re: 6502 dog ears

                    I have had this once on a mp6001 - from 2,5 million prints on - never could solve it!
                    Even not Ricoh tech's.
                    Customer was so frustrated he bought an other brand.
                    Tried everything to, from fuser parts to exit units...
                    But... here's one for you: I have noticed that without the rear cover, the jams and the dog ears were less frequent.
                    Be sure that the fan filters are all clean, otherwise you get build up moisture.
                    Perhaps it is a problem with moisture???

                    Comment

                    • geordie40
                      Junior Member
                      • Jan 2012
                      • 6

                      #11
                      Re: 6502 dog ears

                      As someone said before, check the foam rollers after the fuser, I have had them get flat spots which caused jams/dog ears

                      Comment

                      • Alear
                        Technician
                        • May 2017
                        • 16

                        #12
                        Issue is resolved

                        Issue is resolved. It was the inverter assembly. We swapped it out. Believe the motor has an issue.

                        Comment

                        • mavetherave311
                          Technician
                          • Oct 2012
                          • 11

                          #13
                          Re: 6502 dog ears

                          had this on 2 models,our problem was the duplex locating lever on the front of the duplex unit,loosen and push duplex in so there is no play,on our copiers,the duplex bounced out by about a centimeter

                          Comment

                          • mlandry71
                            Technician
                            • Sep 2014
                            • 24

                            #14

                            Comment

                            • Imprestik
                              Trusted Tech

                              250+ Posts
                              • Aug 2012
                              • 297

                              #15
                              Re: 6502 dog ears

                              Part has been superseded to D1357019 now

                              Comment

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