[Misc] MP C2003-C6003 Mandatory Updtate

[Stormhammer]

Ricoh is pushing out a mandatory update for all Metis models. They have sent letters out to most customers regarding the issue which is a result of the skew motor sticking on. There is a small risk of fire involved due to the driver IC on the IO board as a result. There is a small mylar sheet and adhesive backed sheet that is applied to the backside of the IO board. Firmware levels should also be brought to their highest levels, but especially the engine firmware to apply a change to allow the machine to force the skew motor off. Please note that if a machine has received custom firmware, it is not to have the firmware upgraded. Ensure that engine firmware is the latest version and matches the machine configuration. Models configured with the model 3090 SPDF receive 1.39:08, etc.

P/N for mandatory retrofit: D1499905

Units Affected:
MP C3003 D14617 E154M810001 08/09/14 E154M560001 05/09/14
MP C3503 D14717 E164M510001 05/29/14 E164M560001 05/12/14
MP C4503 D14817 E174M510001 05/27/14 E174M462033 04/29/14
MP C5503 D14917 E184M510001 05/06/14 E184M860001 08/05/14
MP C6003 D15017 E194M510040 05/05/14
MP C2003 D17617 E204R500254 05/01/14
MP C2503 D17717 E214R500104 05/01/14
MP C3003G D14618 E154G600024 05/29/14
MP C3503G D14718 E164G700001 07/28/14
MP C4503G D14818 E174G600125 06/10/14
MP C5503G D14918 E184G700001 07/15/14
MP C6003G D15018 E194GB00001 11/18/14
MP C2003G D17618 E204GC00001 12/22/14
MP C2503G D17718 E214GC00040 12/22/14

How to ascertain manufacture date: Example E15-4-M-4-2 1513E15 = Model / 4 = Year / M = Factory / 4 = Month 1 through 9 is Jan thru Sept, ABC represents Oct, Nov andDec / 2 Assembly Line / 1513 = production monthly sequence

If you have access to the TSRB, this procedure is outlined in the tech bulletin labeled "Product Safety Information" Ricoh should have techs in the field already making the mandatory changes to the machines but I figured this information may be useful to at least a handful of people.

[copier tech]

Re: MP C2003-C6003 Mandatory Updtate

I'm rolling this out now, 100's to do 😡

[tufbnme]

Re: MP C2003-C6003 Mandatory Updtate

I have seen it and as an independent The mylars are not available yet.

[Cipher]

Re: MP C2003-C6003 Mandatory Updtate

Just awesome. (FFS)

[DRichard]

Re: MP C2003-C6003 Mandatory Updtate

I'm rolling this out now, 100's to do 😡

Us too. (we too? Us also? Also we?..)

As are we!

[sturmtrooper]

Re: MP C2003-C6003 Mandatory Updtate

We only have three. That machine is too new for most of our stingy customers!

[slimslob]

Re: MP C2003-C6003 Mandatory Updtate

We only have three. That machine is too new for most of our stingy customers!

A model that was introduced 4 years ago and has been replaced by newer models is too new?

[copier tech]

Re: MP C2003-C6003 Mandatory Updtate

We only have three. That machine is too new for most of our stingy customers!

Theres updates for the new 04 series & a few other new models mainly firmware & apps to update.

[heeks]

Re: MP C2003-C6003 Mandatory Updtate

350 to do for a crew of 15 technicians
(200+ already done)

[Athlontini]

Re: MP C2003-C6003 Mandatory Updtate

Did my first one today. Not too bad, the most annoying part still seems to be waiting for package firmware to finish updating...

[moonraker]

Re: MP C2003-C6003 Mandatory Updtate

Done all of our local bigger accounts, multiple machines but no travel.
Now comes the small one machine accounts where it will be more travel than work.

[Lagonda]

Re: MP C2003-C6003 Mandatory Updtate

I've got about 1700 across Australia to track down and 350 of them will need the mylar mod kit fitted.
At least Ricoh have caught up with the real world and have acknowledged how much it really costs to lob a tech through the customers front door. We're getting reimbursed $60 AUD for firmware and $90 AUD for fitting the kit.
Since we only got $11 for the last compulsory firmware update that is a major improvement.

The $hit fight will start when I claim all the copiers we did under RRN0024 then want to claim again when we had to revisit them when they released RRN0024a and we had to fit the kit.

[davel]

Re: MP C2003-C6003 Mandatory Updtate

Did my first one today. Not too bad, the most annoying part still seems to be waiting for package firmware to finish updating...

You only have to update engine firmware, the biggest pain is doing the mylars on the older ones.

[sturmtrooper]

Re: MP C2003-C6003 Mandatory Updtate

A model that was introduced 4 years ago and has been replaced by newer models is too new?

Most of the time our customers only replace a machine when it is dead, or will no longer work with their current operating system.

We have a few customers with 1018s, plenty of 1515's and a variety of machines between 2020's and 2851's.

We only have a total of three CXX03's in the field at all. Most of our color customers have C2050 or C2051's one C6000 I despise and maybe one C2800.

We do have maybe five that have CXX04 series machines and one or two 04ex machines out there.

Our newest machines are those that are part of state wide Ricoh contracts and those are almost exclusively BW.

[copier tech]

Re: MP C2003-C6003 Mandatory Updtate

Just completed my first 8 today all at one site, went armed with a few SD cards so while a half were updating I was fitting mylars on the others