[Misc] MP C4503 is on please wait loop and not able to enter SP

[Qpad]

Hi

I'm offshore on a MP C4504 where the machine suddenly froze up, and after restarting the MC the "please wait" is showing in a loop. (Blue Screen, then Please Wait until black screen and then repeat.)

I am not able to enter SP the normal way with pressing the most forward button on display side and System info on touch. I think this is a HDD related problem, and if I am able to get into SP mode I can format the disk. Is there a combo to enter SP mode with machine startup or can I use the three small buttons on the left of the display to enter SP ?

[r3d343420]

Re: MP C4503 is on please wait loop and not able to enter SP

May sound off but we had an issue like this last week, replaced boards, HDD, ect. It ended up being a piece of paper behind the first cassette. Sounds wierd, but it worked after that paper was removed.

[LNorris]

Re: MP C4503 is on please wait loop and not able to enter SP

two things i would try, power off copier, open right door and power on and see if that will let u in.

if not, disconnect hdd and power up and see if u can progress that way.

[semi]

Re: MP C4503 is on please wait loop and not able to enter SP

Turn off,open /& or remove all papers trays-check for trapped paper behind trays as said before,boot with trays still out-should work fine.
Update system/copy firmware-it's a firmware bug

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

Thank you very much for the good tips, gonna try this out tomorrow. Will get back to you when I'm done.

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

two things i would try, power off copier, open right door and power on and see if that will let u in.

if not, disconnect hdd and power up and see if u can progress that way.

I have now taken out the trays, right door and even disconnected the HDD and still Please Wait.. The please wait ring above starts loading and then just stops.

[copier tech]

Re: MP C4503 is on please wait loop and not able to enter SP

Seen this a few times now, if with the HDD disconnected AND the machine wont accept a FW update via SD card then replacing the controller has been the issue.

However a couple of times simply removing all controller connections & ram etc, reseating has resolved this issue without the need to replace the controller.

There is a bulletin regarding this & SC672 issues to help troubleshoot, it involves watching the LEDs & observing their flash/colour sequence.

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

Seen this a few times now, if with the HDD disconnected AND the machine wont accept a FW update via SD card then replacing the controller has been the issue.

However a couple of times simply removing all controller connections & ram etc, reseating has resolved this issue without the need to replace the controller.

There is a bulletin regarding this & SC672 issues to help troubleshoot, it involves watching the LEDs & observing their flash/colour sequence.

Thank you, will take a look at the bulletin now. I talked to Ricoh Norway and they told me it could also be the Panel that is making the issue or also the controller board. I have a Mp c2004 across the hall and will take the panel from that to test.

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

Fixed, I cross switched the panel from the Mpc c2004 and that worked perfect. Only thing now I need to stay one more day offshore to wait on the replacement panel.

Thank you for the support and the help.

[copier tech]

Re: MP C4503 is on please wait loop and not able to enter SP

Thanks for the update, good fix!

Where is the machine/you located!?

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

Thanks for the update, good fix!

Where is the machine/you located!?

At the moment I am on Ekofisk complex in the North Sea.

[copier tech]

Re: MP C4503 is on please wait loop and not able to enter SP

Wow that must be interesting, you wait overnight for the part then what they heli you back to land!?

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

It's a very cool experience indeed. I have been traveling offshore since 2013. Ekofisk Lima is the world largest offshore Hotell with 552 single bed rooms.

My colleague onshore, took a panel from a new 04 machine went to the heliport for shipping. It will then come with the last helicopter of the day. I will have to stay another night, to finish of the jobb.

Some of the platforms are connected with walkways and some are standalone. So the one I am at now has the walkways and I can walk to other platforms.

Here is a picture of the Ekofisk complex. The plattform on the bottomleft is where I am.

[LNorris]

Re: MP C4503 is on please wait loop and not able to enter SP

how far off shore is this?

[Qpad]

Re: MP C4503 is on please wait loop and not able to enter SP

how far off shore is this?

From Stavanger, Norway the flight takes normally 1 hour and 10 min.

Here is a flight map of where the Ekofisk Complex is.