SCANNING ISSUE MP2852

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  • katash
    Trusted Tech
    • May 2010
    • 221
    #1

    SCANNING ISSUE MP2852

    Hi guys,

    please assist,i have the named machine and cannot scan to mail even though you get connection test successful both for smtp and dns,upgraded the firmware.

    Any ideas?
    Tags: connection, firmware, ideas?confused, successful, test
    • zoraldinho
      teacher-guide-expert-guru

      Site Contributor
      5,000+ Posts
      • Mar 2008
      • 5002
      #2
      Re: SCANNING ISSUE MP2852

      Check error log.
      If it ain't broke, don't fix it
      A picture is worth a thousand words

        Comment

        • katash
          Trusted Tech
          • May 2010
          • 221
          #3
          Re: SCANNING ISSUE MP2852

          Originally posted by zoraldinho
          Check error log.

          thanks for that but already done that

            Comment

            • TonerMunkeh
              Professional Moron

              2,500+ Posts
              • Apr 2008
              • 3865
              #4
              Re: SCANNING ISSUE MP2852

              What SMTP service are you using? Exchange or an online one?
              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

              Hit it.

                Comment

                • guitar9199
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Sep 2016
                  • 1099
                  #5
                  Re: SCANNING ISSUE MP2852

                  You might need a firmware update to deal with the SSL changes. Mail providers are starting to tighten security, and the MFP needs to be able to get through that wall.


                  EDIT: Just saw you updated the firmware. Here's the list of machines that support SSL Scan to Email...

                  • Black & White Multifunction
                  • MP 2501SP
                  • MP 2553SP, 3053SP, 3353SP
                  • MP 301SP/SPF
                  • MP 401SPF
                  • MP 4002, 5002
                  • MP 4054SP, 5054SP, 6054SP
                  • MP 6002/SP, 7502/SP, 9002/SP
                  • MP 6503SP, 7503SP, 9003SP
                  • SP 4510SF
                  • Color Multifunction
                  • MP C305SP/SPF
                  • MP C306ZSPF, C406ZSPF
                  • MP C401SP/SRSP
                  • MP C2003SP, C2503SP
                  • MP C2004SP/SPG, C2504SP/SPG
                  • MP C3002/G, C3502/G
                  • MP C3003SP
                  • MP C3004SP/SPG, C3504SP/SPG
                  • MP C3503SP
                  • MP C4502/A/G, C5502/A/G
                  • MP C4503SP
                  • MP C4504SP/SPG, C6004SP/SPG
                  • MP C5503SP
                  • MP C6003SP
                  • MP C6502SP, C8002SP
                  • MP C6503SP, C8003SP

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 37059
                      #6
                      Re: SCANNING ISSUE MP2852

                      SSL encryption for SMTP connections can be specified by the network administrator.
                      To enable SSL encryption for SMTP connections, follow these steps:
                      1. Press the [User Tools/Counter] key.
                      2. Press [System Settings].
                      3. Press [File Transfer].
                      4. Press [SMTP Server].
                      In "Use Secure Connection (SSL)", press [On].
                      If you are not using SSL for SMTP connections, press [Off].
                      When "Use Secure Connection (SSL)" is set to [On], the port number is set to 465 and cannot be changed.
                      5.
                      6. Press [OK].
                      7. Press [Exit].
                      8. Press the [User Tools/Counter] key.

                      If I remember correctly with the MP xx52 models you also need to install a Site Certificate, see attached.
                      How do I setup SMTP over SSL on a Ricoh Family group device.pdf

                        Comment

                        • StephenB
                          Trusted Tech

                          100+ Posts
                          • Aug 2015
                          • 238
                          #7
                          Re: SCANNING ISSUE MP2852

                          all the above regarding different SMTP server authentication issues are correct, however a great "go around" is setting up a SMTP2GO account.
                          It's free, easy and works incredibly well. ( No I'm not spamming for them ) Just pointing out a great alternative.
                          The one drawback, you cannot use a web based email (ie. gmail, etc) for the registration, must use your own domain or ISP assigned email to set this up.

                            Comment

                            • sandmanmac
                              Field Supervisor

                              Site Contributor
                              2,500+ Posts
                              • Feb 2009
                              • 3973
                              #8
                              Re: SCANNING ISSUE MP2852

                              Originally posted by StephenB
                              all the above regarding different SMTP server authentication issues are correct, however a great "go around" is setting up a SMTP2GO account.
                              It's free, easy and works incredibly well. ( No I'm not spamming for them ) Just pointing out a great alternative.
                              The one drawback, you cannot use a web based email (ie. gmail, etc) for the registration, must use your own domain or ISP assigned email to set this up.
                              Agree with you.
                              I use SMTP2go quite often myself and recommended it here on many threads as well. Excellent service.
                              As for not being compatible with Webmails like Gmail? I've set up a lot, including my own, and never had an issue. Strange that you do

                                Comment

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