printed documents being printed in the middle of copies

[lloydy83]

can anyone help?????
How do you stop prints being printed during a large copy run?
Customer has printed documents in the middle of copied documents and is causing a mess. Shouldn't they automatically wait and be printed at the end of the copy run.

[TonerMunkeh]

Re: printed documents being printed in the middle of copies

Have you actually seen it do it? I've had a few customers say their machine has done this but I've never been able to prove or disprove it. If the machine has a finisher, change the output tray for printing to one of the finisher trays. If not, change the printing tray to one containing A4 SEF and see if it does it then.

[lloydy83]

Re: printed documents being printed in the middle of copies

I have not seen it been done, the customer has said important pages had been posted out in the middle of copies. Havent got a finisher, and cant change paper rotation. Thought there might of been a SP mode, cant find anything on the operation panel....

[Cipher]

Re: printed documents being printed in the middle of copies

I agree with TonerMunkeh. It's unlikely it's printing in the middle of a coping job.
Could be printing before or after though and getting mixed up.

Maybe look at setting up hold or locked printing as the default.
I normally recommend this for open plan offices where lots of people share the MFD.

[TonerMunkeh]

Re: printed documents being printed in the middle of copies

Unless you can see the machine doing it, assume the customer is lying. I've had this many, many times over the years and every time I have seen a machine run, the prints come out AFTER the copy job has finished.

[tufbnme]

Re: printed documents being printed in the middle of copies

Check the print priority in user tools/system settings, it could be set to interleave.

[Coptech]

Re: printed documents being printed in the middle of copies

Check the print priority in user tools/system settings, it could be set to interleave.

had a customer that complained of same thing. Never did se it but complaint continued. Changed the user tools print priority I believe to copier and they never complained again.

[tufbnme]

[blackcat4866]

Re: printed documents being printed in the middle of copies

More likely, the enduser standing at the machine is copying several separate sets, several individual documents. All these jobs stack up in the queue, and yes, print jobs will stack up in the queue too. Since you do not have a finisher to sort the resulting documents, perhaps you can direct the prints to a box to be retrieved separately.

It is impossible for an individual page in a copy set to become mixed in with an entirely separate print job, or vice versa. =^..^=

[slimslob]

Re: printed documents being printed in the middle of copies

[QUOTE=blackcat4866;580719Since you do not have a finisher to sort the resulting documents, perhaps you can direct the prints to a box to be retrieved separately.[/QUOTE]

In printing preferences, change Job Type to Document Server. They can then print the job from the Document Server. When using the document server, you do not need to set a number of copies or duplex as that can be set when printed from the document server.