Ricoh c 3245 over toning

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  • Charger
    Technician
    • Jan 2008
    • 12
    #1

    Ricoh c 3245 over toning

    One of my techs has been getting his arse kicked. Heres the scoop so far.

    Machine eats a full cart of yellow toner in 1 day and completely overpacks the devo unit which then drops toner and background. He has replaced the devo unit and the drum unit with no change. replaced another devo unit, devo clutch, toner pump, and firmware no change.Replaced ANOTHER devo unit and novram no change

    Before we replace BICU pcb and high voltage pcb thought I'd give you folks a crack at it.

    HELP
    Tags: 3245, activated, amou, background., dev, devo, id sensor, mage, ricoh, sc code, service modes, wrong
    • cobiray
      Passing Duplication Xpert

      1,000+ Posts
      • Mar 2008
      • 1199
      #2
      Just out of curiosity, is the customer running OEM toner?
      the savin2535 is displaying well bet the hiter lamp is not shining and the lamp had been tested o.k.please kindly help.
      Samir: No, not again. I... why does it say paper jam when there is no paper jam? I swear to God, one of these days, I just kick this piece of shit out the window.
      Michael Bolton: You and me both, man. That thing is lucky I'm not armed.

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        • Jomama46
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Apr 2008
          • 2900
          #3
          Take a look at the readings for the TD sensors. Is the Y calling for toner? Maybe the signal for the yellow pump is shorted and continuing to run even tho its not calling for toner,
          sigpic
          You never realize how cheap a professional is until after you let an amateur do it.
          A+; Network +; PDI+

            Comment

            • int3grity
              #4
              I would check the sensor readings, but you have already replaced the toner pump and clutch.

              It almost sounds to me as the machine thinks is low on yellow and keeps forcing toner somewhere is not getting the signal detection that toner has been sent and at the current level that indicates a stop.

              Sorry I cannot be anymore help. 1st I hear of this

                Comment

                • tinfox
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Nov 2007
                  • 317
                  #5
                  This happened to me with magenta(non-oem toner. not sure that had anything to do with it tho.). I wound up pulling the machine.

                  In the shop I replaced the drum and dev and so far so good.

                  Sorry if this is obvious but I did do the resetting of the drum and dev in the service modes.

                  Please let us know how you make out with this.

                    Comment

                    • Shadow1
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Sep 2008
                      • 1642
                      #6
                      As stated before Non-OEM toner is totally against the rules.

                      Break out your meter and test the toner clutch - should read 24v (to Gnd) on both leads when not activated. The TD sensor readings don't really mean much on most Ricoh machines - it's the ID sensor readings that set the amount of toner to add, but I would expect an SC code if there was a bad ID sensor.

                      If there has been any major work in the back of the machine, check to see if the Toner Pump is plugged in to the correct harness - there are a lot of 2 pin connectors back there and it is possible to get it wrong. Don't ask me how I know.
                      73 DE W5SSJ

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