BLUE SCREEN (MP C2504EX)

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  • sharpmind
    Trusted Tech

    250+ Posts
    • Sep 2009
    • 478
    #1

    BLUE SCREEN (MP C2504EX)

    The display shows only blue screen and it stays there with no error code. The manual says that it can be resolved by updating the Cheetah system firmware. The file size of the firmware is about 197Mb. If I use 4GB SD card to save the file, do you think the machine can recognize it? Can you guide me also on how to go to RECOVERY MODE and update the smart operation panel firmware?Thank you.
    IMG-20180128-WA0005.jpg
    Tags: blue, file, firmware, screen
    • Zeldaman
      Senior Tech

      500+ Posts
      • Mar 2011
      • 946
      #2
      Re: BLUE SCREEN (MP C2504EX)

      Hi there!
      1. thing to check: remove all cassettes, look for paper behind the cassettes & no overfilled cassettes.
      2. check all the conectors of the panel & the counterparts in the machine, refit them.
      SOP-recovery mode: switch of the machine. unplug powercord, then switch the power-button (blue led on SOP blinks for 1/2 a second)
      Hold SOP-sw 1&3, turn on the machine. When the blue screen apears hold SOP-sw 1&2. Then you can update the SOP.
      Greetings...

        Comment

        • sharpmind
          Trusted Tech

          250+ Posts
          • Sep 2009
          • 478
          #3
          Re: BLUE SCREEN (MP C2504EX)

          Originally posted by Zeldaman
          Hi there!
          1. thing to check: remove all cassettes, look for paper behind the cassettes & no overfilled cassettes.
          2. check all the conectors of the panel & the counterparts in the machine, refit them.
          SOP-recovery mode: switch of the machine. unplug powercord, then switch the power-button (blue led on SOP blinks for 1/2 a second)
          Hold SOP-sw 1&3, turn on the machine. When the blue screen apears hold SOP-sw 1&2. Then you can update the SOP.
          Greetings...
          I am able to enter to the recovery mode but when I select apply update from rhe sd card there is no firmware found.. I partitioned the 4GB sd card into 1 GB and save the SOP firmware in it. Any ideas why firmware is not being displayed during the update?

            Comment

            • Cipher
              It's not easy being green

              1,000+ Posts
              • May 2006
              • 1309
              #4
              Re: BLUE SCREEN (MP C2504EX)

              4Gb SD card is fine for the SOP panel SD card slot.
              Quick format as FAT32, extract the .zip file in the .exe to the root.
              • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

              Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                Comment

                • sharpmind
                  Trusted Tech

                  250+ Posts
                  • Sep 2009
                  • 478
                  #5
                  Re: BLUE SCREEN (MP C2504EX)

                  Originally posted by Cipher
                  4Gb SD card is fine for the SOP panel SD card slot.
                  Quick format as FAT32, extract the .zip file in the .exe to the root.
                  You mean there is no need to partition the 4GB sd card? I thought machine cannot recognize SD card more than 1GB. When I extract the downloaded file and unzip it, it will show another zip file. That file i save in the SD card. Am I right?

                    Comment

                    • copier tech
                      Field Supervisor

                      5,000+ Posts
                      • Jan 2014
                      • 8120
                      #6
                      Let us eat, drink, and be merry, because tomorrow we may die!

                      For all your firmware & service manual needs please visit us at:

                      www.copierfirmware.co.uk - www.printerfirmware.co.uk
                      ​

                        Comment

                        • Cipher
                          It's not easy being green

                          1,000+ Posts
                          • May 2006
                          • 1309
                          #7
                          Re: BLUE SCREEN (MP C2504EX)

                          Originally posted by sharpmind
                          You mean there is no need to partition the 4GB sd card? I thought machine cannot recognize SD card more than 1GB. When I extract the downloaded file and unzip it, it will show another zip file. That file i save in the SD card. Am I right?
                          The SD card slot on the main machine has a smaller size limitation.
                          The SD card slot on the SOP Panel (Android) can read and write to larger SD cards.

                          If your not doing the .pkg method, then you would update the SOP O/S and the SOP apps using the panel's SD card slot.

                          It is basically a customised Android tablet connected to a GW controller via a USB cable.
                          Two different systems, and that's exactly how I see and approach them for troubleshooting purposes.
                          Last edited by Cipher; 04-07-2018, 01:43 PM.
                          • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                          Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 37052
                              #8
                              Re: BLUE SCREEN (MP C2504EX)

                              Originally posted by sharpmind
                              You mean there is no need to partition the 4GB sd card? I thought machine cannot recognize SD card more than 1GB. When I extract the downloaded file and unzip it, it will show another zip file. That file i save in the SD card. Am I right?
                              It has been many years since SD card size for firmware update has been limited to 1GB. For a couple of model levels they went to accept 2GB cards, but not all makes of cards. By the 04s I believe that 4GB cards were accepted. There is a recommendation only, not requirement, to use either either a 1GB or 500MB card as they will work with ALL models that use SD cards for updates.

                              These limits applied to the firmware update SD slot on the main frame. If the SOP will recognize an SD card in the slot on the panel itself for Scan To or Print From Memory Device, then it should work for updating the Android firmware.

                                Comment

                                • aktasson
                                  Trusted Tech

                                  100+ Posts
                                  • Feb 2017
                                  • 201
                                  #9
                                  Re: BLUE SCREEN (MP C2504EX)

                                  RTB No.: RD0AH010a 2018-04-08 03_26_44-RTB No._ RD0AH010a _ Trouble shooting_ Smart Operation Panel Issues.jpg
                                  Components to Check during Troubleshooting
                                  1. Sub board and Mainboard connection, 2. USB cable connection, 3. Connection between USB cable and main board, 4. Connection between USB and IPU, LCD unit and connection, 5. LCD I/F cable.

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