mpc2504 gMAIL

[ATSBMCO]

Hello,
I 've been trying to set an MPC2504 up for Gmail scanning.
Put the usual in:
Gateway OK
DNS OK
Says that it has successfully connected to the server
Smtp.gmail.com
User name/Password
Allowed for less secure apps
Two step verification is off
Firmware is up to date

But I still get 'Authentication failed'!

On the network print list it says - smtpc: failed to connect to smtp server. err
smtpc: ssl negotiation failed. err


If I set it up to a standard SMTP server it works fine but not on Gmail.


What am I missing here?

[fdmarty]

Re: mpc2504 gMAIL

Hi! If you didn't, you need to set the SSL with gate 465. Then if it doesnt work yet, you
will receive an email from google team and you confirm that the device is ok (by that mail).
It should start work.

[slimslob]

Re: mpc2504 gMAIL

You do not have SSL and port set properly. This Google support document should help. Send email from a printer, scanner, or app - G Suite Administrator Help

[sandmanmac]

Re: mpc2504 gMAIL

I haven't dealt with anything quite this new yet, so not sure if this applies, but on previous models you also have to enable "use secure connection (SSL)" in user tools on the machine itself

[ATSBMCO]

Re: mpc2504 gMAIL

Thanks for the replies.

Server is SMTP.gmail.com
Port is set to 465
Use Secure Connection (SSL) is On.

But still doesn't go.

I've also now tried the smtp-relay.gmail.com
and using ports: 25/465/587

Still no go

[sandmanmac]

Re: mpc2504 gMAIL

I have my personal machine (MP301) configured with Gmail and trying to duplicate your issue....
Make sure Smtp Auth encryption in WIM is set to "auto select". Setting it to "Active" produces authentication error.

[tjvincent]

Re: mpc2504 gMAIL

Set your administration email to that same Gmail that you used to authenticate with.

[slimslob]

Re: mpc2504 gMAIL

Set your administration email to that same Gmail that you used to authenticate with.

I remember a problem where certain non-ISP email providers would reject incoming emails when the authentication domain, login@domain.com, reply to domain and sender domain, sender@domain.com, did not match. I vaguely remember a setting that would force using the insert the authentication name in the sender and reply to fields during initial authentication.

[aktasson]

Re: mpc2504 gMAIL

Some of the providers switched from SSL and TLS to STARTTLS. Try instead of port 465, ---> 587.
Before troubleshooting, make sure the latest firmware package and romdata files is being used.

[ATSBMCO]

Re: mpc2504 gMAIL

Thanks for all your replies.

Turns out it was the router. Ports were blocked.

[ATSBMCO]

Re: mpc2504 gMAIL

Still Having issue's here. Still not working properly.

What we have found out after programming a Kyocera MFD, the Kyocera worked, is that the Kyocera offers SSL/TLS & STARTTLS.
Selecting STARTTLS and port 587 and all is good.

Now, I can't find STARTTLS on the RICOH. Appartently I should be using SSL, but it still fails with 'SSL Negotiation failed'.

Anybody know of any other setting with the Ricoh that they could help me with?

Cheers

[bsm2]

Re: mpc2504 gMAIL

Still Having issue's here. Still not working properly.

What we have found out after programming a Kyocera MFD, the Kyocera worked, is that the Kyocera offers SSL/TLS & STARTTLS.
Selecting STARTTLS and port 587 and all is good.

Now, I can't find STARTTLS on the RICOH. Appartently I should be using SSL, but it still fails with 'SSL Negotiation failed'.

Anybody know of any other setting with the Ricoh that they could help me with?

Cheers

Ricoh usually does not the ssl on the web page , you have to access from the touch panel ,user tools ,

system settings,
file transfer, smtp server . should see a ssl on or off

[slimslob]

Re: mpc2504 gMAIL

I haven't worked on a CXX04 but on previous models they used SSL/TLS/STARTTLS based on the port being used. In order to use TLS/STARTTLS you had to set the port to 587 then turn ON SSL. While SSL is ON you cannot change the port

[ATSBMCO]

Re: mpc2504 gMAIL

Tried 587 with SSL on and off. Still says failed.

[bsm2]

Re: mpc2504 gMAIL

Are you using full gmail address
@gmail.com as both admin and auth