MP 9000, intermittent Black stripes on prints and copies

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  • Codex
    Senior Tech

    500+ Posts
    • May 2008
    • 683

    [Misc] MP 9000, intermittent Black stripes on prints and copies

    Hello

    We have a MP 9000 with a strange problem, sometimes during print jobs the machine prints a sheet with random black stripes , we found no logic behind this because it prints the sheet randomly, sometimes after 5, sometimes after 500 prints, already swapped Hard drives, and changed every switch or network cable in the room, because we thought it was a kind of interference, but nothing....any ideas??



    20180202_155031.jpg
    Memento Audere Semper
  • andy227
    Trusted Tech

    100+ Posts
    • Jan 2013
    • 219

    #2
    Re: MP 9000, intermittent Black stripes on prints and copies

    Looks like a laser issue to me. Polygon doing weird stuff. Check in the SC's log if any laser codes have been generated.

    Comment

    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35064

      #3
      Re: MP 9000, intermittent Black stripes on prints and copies

      Seen similar with board problems. BCU, IPU, Controller

      Comment

      • Polarbear
        Service Manager

        1,000+ Posts
        • Feb 2012
        • 1070

        #4
        Re: MP 9000, intermittent Black stripes on prints and copies

        Have you swopped controller memory?
        Otherwise I'm with the previous posts relating to laser and ipu.

        Especially ipu as that is what creates the image for the laser.

        Sent from my SM-G925F using Tapatalk
        Press the GREEN button!!

        Comment

        • billak
          Junior Member
          • Mar 2010
          • 5

          #5
          Re: MP 9000, intermittent Black stripes on prints and copies

          Reseat connectors on pwb's.

          Στάλθηκε από το ONEPLUS A5010 μου χρησιμοποιώντας Tapatalk

          Comment

          • Mark Bbb
            Service Manager

            1,000+ Posts
            • Jun 2012
            • 1662

            #6
            Re: MP 9000, intermittent Black stripes on prints and copies

            i have seen some overheating problems in the scanner cavity due to very high volume of scanning activities with al kind of weird problems.
            Also it could be a ground wire problem...
            ?

            Comment

            • Mark Bbb
              Service Manager

              1,000+ Posts
              • Jun 2012
              • 1662

              #7
              Re: MP 9000, intermittent Black stripes on prints and copies

              Originally posted by Mark Bbb
              i have seen some overheating problems in the scanner cavity due to very high volume of scanning activities with al kind of weird problems.
              Also it could be a ground wire problem...
              ?
              Forgotton to mention: it's not only a wire that keeps contact to "ground", there are also little metal plate on the PCDU (there are several of them) that can cause this issue.

              Comment

              • Zeldaman
                Senior Tech

                500+ Posts
                • Mar 2011
                • 946

                #8
                Re: MP 9000, intermittent Black stripes on prints and copies

                Hi there!
                Had exact the same issue on an ALEX : 1. randomly, then permanent. It was trhe IPU-board.
                Greetings...

                Comment

                • Codex
                  Senior Tech

                  500+ Posts
                  • May 2008
                  • 683

                  #9
                  Re: MP 9000, intermittent Black stripes on prints and copies

                  Hello
                  I tried to change IPU, Laser Diode, Polygon Mirror, SBU, CCD, but i still have the problem with intermittent Black stripes

                  Any oyher ideas?????
                  Memento Audere Semper

                  Comment

                  • Polarbear
                    Service Manager

                    1,000+ Posts
                    • Feb 2012
                    • 1070

                    #10
                    Re: MP 9000, intermittent Black stripes on prints and copies

                    Originally posted by Codex
                    Hello
                    I tried to change IPU, Laser Diode, Polygon Mirror, SBU, CCD, but i still have the problem with intermittent Black stripes

                    Any oyher ideas?????
                    You say PRINT. Do you mean print from PC? In that case controller would be next to swop.

                    Sent from my SM-G950F using Tapatalk
                    Press the GREEN button!!

                    Comment

                    • Codex
                      Senior Tech

                      500+ Posts
                      • May 2008
                      • 683

                      #11
                      Re: MP 9000, intermittent Black stripes on prints and copies

                      Originally posted by Polarbear
                      You say PRINT. Do you mean print from PC? In that case controller would be next to swop.

                      Sent from my SM-G950F using Tapatalk
                      The customer says the problem occurs in print from pc and copy

                      Inviato dal mio SM-G935F utilizzando Tapatalk
                      Memento Audere Semper

                      Comment

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