I have an SP 5200s that the customer reported light copies on yesterday.
I've attached a sample:
As you can see, the machine only has 32,000 on the meter.
I swapped in a new AIO cartridge and the problem was resolved.
When I got back to my shop, I tried their cartridge in my own machine and it worked perfectly, so I expected that I may hear from them again, and I did today.
Same problem.....
I wasn't able to go to my shop to grab another cartridge or any parts beforehand, and just went by to see if I could see anything unusual. I didn't.
I'm going to go back tomorrow with a transfer roller, because that's all that I can really think of that would cause something like this outside of circuitry.
I don't understand why swapping the cartridge helped yesterday, but to me that rules out things like the laser being dirty.
I didn't find any bulletins relating to light copies.
Just wondering if anyone else has had this and might have any suggestions?
Thanks!
SP 5200s.pdf
I've attached a sample:
As you can see, the machine only has 32,000 on the meter.
I swapped in a new AIO cartridge and the problem was resolved.
When I got back to my shop, I tried their cartridge in my own machine and it worked perfectly, so I expected that I may hear from them again, and I did today.
Same problem.....
I wasn't able to go to my shop to grab another cartridge or any parts beforehand, and just went by to see if I could see anything unusual. I didn't.
I'm going to go back tomorrow with a transfer roller, because that's all that I can really think of that would cause something like this outside of circuitry.
I don't understand why swapping the cartridge helped yesterday, but to me that rules out things like the laser being dirty.
I didn't find any bulletins relating to light copies.
Just wondering if anyone else has had this and might have any suggestions?
Thanks!
SP 5200s.pdf
Comment