scan meter count

[slot]

we are looking to charge for scans on all our copiers and we supply Toshiba and Ricoh machines on the tosh you can print out the number of scans but I don't think you can on the Ricoh if anyone knows a way can they please let me know thanks

[copier tech]

Re: scan meter count

we are looking to charge for scans on all our copiers and we supply Toshiba and Ricoh machines on the tosh you can print out the number of scans but I don't think you can on the Ricoh if anyone knows a way can they please let me know thanks

Charging for scans goodluck!

[LNorris]

Re: scan meter count

its on the smc report, we bill for scans on a couple of customers

8191-1 total scans
8192-1 total scan copy
8193-1 total scan fax
8195-1 total scan scan

[bsm2]

Re: scan meter count

we are looking to charge for scans on all our copiers and we supply Toshiba and Ricoh machines on the tosh you can print out the number of scans but I don't think you can on the Ricoh if anyone knows a way can they please let me know thanks

Great let us know the customer so we can sign them up

[slimslob]

Re: scan meter count

User tools - System Settings - Administrator Settings - Display/Print Counters.

[Cipher]

Re: scan meter count

Charging for scans goodluck!

Not a crazy idea.

We are looking into introducing excessive scan usage charges for new contracts.

Came about due to some of our customers being real heavy digital archivers into DM systems.
Hence we are seeing far more DF related service calls and parts being fitted.
(Especially painful when the monthly print click volumes are fairly low).

Must cover costs and turn a profit right.

[slimslob]

Re: scan meter count

Not a crazy idea.

We are looking into introducing excessive scan usage charges for new contracts.

Came about due to some of our customers being real heavy digital archivers into DM systems.
Hence we are seeing far more DF related service calls and parts being fitted.
(Especially painful when the monthly print click volumes are fairly low).

Must cover costs and turn a profit right.

We had an oilfield services company a few years ago who decided to scan all their old well logs into their new server for archival. They had, if I remember correctly, about 4 or 5 conexs full of banker boxes of paper records. It took them about six months to get it all scanned. They agreed to pay for new ADF feed rubber and the labor to install them needed during that period.

[Iowatech]

Re: scan meter count

We had an oilfield services company a few years ago who decided to scan all their old well logs into their new server for archival. They had, if I remember correctly, about 4 or 5 conexs full of banker boxes of paper records. It took them about six months to get it all scanned. They agreed to pay for new ADF feed rubber and the labor to install them needed during that period.

It's a shame that Canofile doesn't exist anymore, it was designed for that exact purpose.
Unfortunately, it used magneto-optical disks for archival storage, and bulk CDs were about a thousand percent less expensive.

[slot]

Re: scan meter count

thanks for all the info I will check it out tomorrow I suspect this will really anger a few customers but they all keep driving the cpc down so we need to recover some money some ware.

[joeway1425]

Re: scan meter count

Not a crazy idea.

We are looking into introducing excessive scan usage charges for new contracts.

Came about due to some of our customers being real heavy digital archivers into DM systems.
Hence we are seeing far more DF related service calls and parts being fitted.
(Especially painful when the monthly print click volumes are fairly low).

Must cover costs and turn a profit right.

I agree with charging for scans also. I have 3 ricoh pro8100, where they way more than they prinr. They have alone on one scanner of a million scans in a little over 2 years. All the calls we get called for are scanner related. I want to charge, but unfortunately there is no info on how much you can scan. It really puts tech in a real bad situation.

[mincopier]

Re: scan meter count

Get the cost of the parts in the feeder that need replacing regularly. Definitely the rollers which have a PM cycle. Divide one by the other, don't remember which and this should tell you about what it should cost per scan. Just like figuring up CPC. If you do a clutch every third or fourth roller replacement Then multiply the PM cycle times that amount then divide and that in with the rollers.

Customer just have to learn that with CPC we only make money from the paper that actually exits the machine. If all they do is scan that parts are being replaced at no charge to the customer. Other than that raise the CPC to compensate for the rollers.

[keithxxiii]

Re: scan meter count

Maybe enabling user authentication management for scanning will do the trick. IMO

[NeoMatrix]

Re: scan meter count

Re. Cover excess scanner maintenance:
Assuming your customer service contract has a standard base level maintenance fee plus a charge cent$ per copy on top of your base fee.

Increase the base level maintenance rate to cover the excess scanner usage. The increase base cost will tally up over 12 months. Your return profit will be better over the life of the service contract.

I've seen customers use their MFD scanner to convert large volumes of paper documents over to electronic storage. The extra up keep of the MFD scanner can become annoying. We had to put DIMMs in one machine to track down a scanner fault.

The boss never thought about charging for scanned images though...

[slimslob]

Re: scan meter count

Anytime you have a customer who does a large number of scanned pages, either to folder, fax send or email, you can go to User Tools - System Settings - Administrator Tools - Display/Print Counter. From here you can print a page that is similar to the normal counter pages except that it includes the scan counters.