Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

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  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22798
    #16
    Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

    Originally posted by Foo
    I am assuming that if I can open the WIM from a remote computer...ping isn't the issue. Am I wrong to think this?

    Jeff
    sounds like their IT dept did a OS upgrade .... that always messes with printers/scanners,

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      • bsm2
        IT Manager

        25,000+ Posts
        • Feb 2008
        • 29599
        #17
        Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

        Originally posted by copyaction
        Is it possible something else on the network has been given the same IP address as the printer?

        Easy to tell ping the printer with cable unplugged it you get a reply something else has the same ip address

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          • Foo
            Trusted Tech

            Site Contributor
            100+ Posts
            • Nov 2009
            • 199
            #18
            Re: Not able to print to Ricoh MP 3352...Could last week, but not as of this morning!

            Ok... The print driver on the server had updated to version 4.14. Bumped it back to 4.13 and everything is working.

            I'll update if anything changes.

            Jeff

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