Good morning.
I'm trying to figure out a machine that completely freezes - doesn't print, panel doesn't respond to touch, web interface doesn't show up (but it responds to pings), and when I try to power it off on the main switch, the warning that it will take a couple of minutes doesn't show up and the machine doesn't power off - the only way is to yank out the power cord.
After cycling the power the machine can work nicely for some time (hours) before freezing again (according to the customer it's been three times do far).
The firmware is up to date (updated a couple of months ago, iirc) and I'm going to take out the dimm modules and give them a cleaning. There's no HDD installed.
Anyone got this symptom before on a Ricoh machine? I've had freezes before, but it's the first time for me that the power button gives no response...
The only recent sc code logged (all the others are from last year) is a 899, wich is too vague, but at least points to the controller board...
Cheers!
I'm trying to figure out a machine that completely freezes - doesn't print, panel doesn't respond to touch, web interface doesn't show up (but it responds to pings), and when I try to power it off on the main switch, the warning that it will take a couple of minutes doesn't show up and the machine doesn't power off - the only way is to yank out the power cord.
After cycling the power the machine can work nicely for some time (hours) before freezing again (according to the customer it's been three times do far).
The firmware is up to date (updated a couple of months ago, iirc) and I'm going to take out the dimm modules and give them a cleaning. There's no HDD installed.
Anyone got this symptom before on a Ricoh machine? I've had freezes before, but it's the first time for me that the power button gives no response...
The only recent sc code logged (all the others are from last year) is a 899, wich is too vague, but at least points to the controller board...
Cheers!
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