Aficio MP C6501 "Add Toner" Issue

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  • Pokerking1993
    Technician
    • Jan 2017
    • 17

    Aficio MP C6501 "Add Toner" Issue

    Hello all,

    I have an MP C6501 that will not get rid of the "Add Toner" message. I have already replaced the toner dispenser (idk what to call it but the large holds for the toner which houses the toner pump). I have taken apart the drum and everything spins as it should.

    Any ideas?
  • Stormhammer
    Trusted Tech

    100+ Posts
    • Mar 2016
    • 150

    #2
    Re: Aficio MP C6501 "Add Toner" Issue

    There's a TSB about this, actually.

    In it, it describes the following causes:
    SP Modes 3812 & 3815 display incorrectly. Or, SP3817 is not a value of 0.
    White rubber hose from the toner cartridge outlet to the sub hopper is clogged.
    The toner end sensor is defective.

    I would also check the TD sensor or better yet, push this machine down a hill and put it out of its misery.

    Comment

    • anothertech
      Service Manager

      Site Contributor
      1,000+ Posts
      • Nov 2007
      • 1707

      #3
      Re: Aficio MP C6501 "Add Toner" Issue

      If all of the developers were not initialized successfully, toner will not add, check in service mode to see if they were initialized.
      Attached Files

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      • TonerMunkeh
        Professional Moron

        2,500+ Posts
        • Apr 2008
        • 3873

        #4
        Re: Aficio MP C6501 "Add Toner" Issue

        Set SP3410 for the affected colour to 10 and reboot, should sort it.
        It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

        Hit it.

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