MPC6000 with add black toner msg. New oem toner

[axyun]

This is on an MPC6000 .

Customer called with add black toner message. When I went there the older toner was in machine and message said that the black toner was "undetected".

I took another OEM toner which was new but had been opened and was OEM and installed it. The machine appeared to be in toner add process but after a short while said that black toner was empty and to add a new one.

There was no toner in the black toner supply assm. and the clutches were not turning. The message was coming on rather quickly as though the machine was not giving itself a chance to add toner. Cleaned out the cyan toner supply assm. and swapped it with black one to see if it would pull the black toner but got same result.

A friend who is knowledgeable on machine pointed out machine shortcomings regarding this type of problem and is sending me some info to look over and mentioned that the machine may not be responding as it is seeing same toner chip that it failed under several times and and may need to try another toner before going any further.

Just want to have as much input as possible before going back as customer has not paid me for time spent on machine so far and want to be sure to be prepared when I go back. Any help is very much appreciated. Frank

[Zaxxon]

Re: MPC6000 with add black toner msg. New oem toner

Probably new developer + new toner. Be careful to get ALL the old developer out.

[TonerMunkeh]

Re: MPC6000 with add black toner msg. New oem toner

Set SP3410-001 to 10 and reboot. That should clear the problem.

[whitecat]

Re: MPC6000 with add black toner msg. New oem toner

Happened before to me , it was the contacts for the chip from toner bag, they get clocked with toner .

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

Thank you Zaxxon, TonerMunkeh + Whitecap for 3 very useful pieces of information . My friend has also given me some pretty good info on this with a tech bulletin specifically on the toner empty issue. I will post results when resolved. Frank

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

Tried 3410-001 ...set to 10 . machine went to ready and printed a few pages and reverted back to add black toner empty. Tried a couple of times. Tried 3811 for black only.
Said complete but it was immediate with no processing. Still said black toner empty. Tried 3811 all without changing dv . Executed and processed and result was 8282.
Turned on and went into ready and was working. Developers have not been changed for a while. Told customer developers will need to be changed soon. Thanks again. Frank

[mga]

Re: MPC6000 with add black toner msg. New oem toner

Have a look at the attachment hope this helps {green section}

[davel]

Re: MPC6000 with add black toner msg. New oem toner

Tried 3410-001 ...set to 10 . machine went to ready and printed a few pages and reverted back to add black toner empty. Tried a couple of times. Tried 3811 for black only.
Said complete but it was immediate with no processing. Still said black toner empty. Tried 3811 all without changing dv . Executed and processed and result was 8282.
Turned on and went into ready and was working. Developers have not been changed for a while. Told customer developers will need to be changed soon. Thanks again. Frank

Devs will need to be changed now after trying 3811, this should only be done after dev change.

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

thank you for the info Mark. Thanks for your advice Dave. I had no developers and machine was down. i knew i would be changing them within the next 30 days and just wanted to try to get machine back up at least temporarily. Very grateful for your assistance. Frank

[MIKON]

Re: MPC6000 with add black toner msg. New oem toner

Hope this helps.

[slimslob]

Re: MPC6000 with add black toner msg. New oem toner

If Near End condition has been written written to the chip, change SP 3401 to 1. This will turn near detect off for all toners and allow the machine to operate. Once the cause of the problem is corrected and you have a new toner, you can change it back to 0.

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

Thanks very much Mikon. Very useful. Frank

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

Thank you Tim for the 3401 info. This is good to know. Frank

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

Customer called and it seems the cyan toner has same issue of machine saying to add and that it is empty. I know it happens to be full. I need to get back to ready with cyan that is in machine until I can get developers to change etc. Frank

[axyun]

Re: MPC6000 with add black toner msg. New oem toner

Thanks again Tim. I did what you suggested and gave SP 3401 value of 1. Machine went to Ready and worked and showed all toners with 81 to 100%.

When I went back to SP 3401 and changed back to 0 to see what would happen. Machine went back to saying cyan toner empty and to replace.

I again went into SP3401 and set value to 1 and again machine went to ready and shoed all toners with 81 to 100% which is what they are.

I told customer developers will need to be changed soon. Frank