Ricoh aficio mp5500 scan to email error

[Intone]

The machine is erroring out when trying to scan more than thirteen or so pages. Looked in settings through panel and web interface. Couldnt find anything that would work. Tried changing file types as well. Any suggestions? Thank you

[Kimi]

Re: Ricoh aficio mp5500 scan to email error

check max email size is set to off

if so limit will be set server side

[LNorris]

Re: Ricoh aficio mp5500 scan to email error

check to see if you are scanning in color as well.

[Intone]

Re: Ricoh aficio mp5500 scan to email error

Don't remember seeing any email settings to change the max email size to off ? ... would you remember where that is and I can check that ...I also have a call into the IT people to see about the server ..


Thanks a bunch for the suggestion ...

[slimslob]

Re: Ricoh aficio mp5500 scan to email error

Don't remember seeing any email settings to change the max email size to off ? ... would you remember where that is and I can check that ...I also have a call into the IT people to see about the server ..


Thanks a bunch for the suggestion ...

User Tools - Scanner Features. Default is rather small. Back when most people were using dial up internet the limit was 3 to 5 MB for attachment on most email providers.

[guitar9199]

Re: Ricoh aficio mp5500 scan to email error

Most email providers (Yahoo/Gmail/etc.) have their email size "throttled" at 10 Meg. Also something to look for is to turn OFF "Divided" email...especially when using Gmail. Gmail doesn't like getting hit with 3-4 send requests just to break up a larger file.

[slimslob]

Re: Ricoh aficio mp5500 scan to email error

Most email providers (Yahoo/Gmail/etc.) have their email size "throttled" at 10 Meg. Also something to look for is to turn OFF "Divided" email...especially when using Gmail. Gmail doesn't like getting hit with 3-4 send requests just to break up a larger file.

If you need to send large file the thing to do is scan them to folder then either use an app such as Dropbox to load them to the cloud and email the link or use gmail.

[sandmanmac]

Re: Ricoh aficio mp5500 scan to email error

The machine is erroring out when trying to scan more than thirteen or so pages. Looked in settings through panel and web interface. Couldnt find anything that would work. Tried changing file types as well. Any suggestions? Thank you

What error message?
Is it something like "insufficient memory at destination......"?
There was a thread posted not long ago about this. I'm not sure if it was updated with a solution.

Coincidentally, I had the very same issue myself last week: 2 machines side by side (C4502 and MP2852), configured identically, but only one was erroring out.
My fix was to do a memory clear on the scanner application and reboot.
When I did that that, scanner journal printed out, and all was good again.
I put all the scanner settings back the way they were, and they haven't had another issue.
I'm not sure what the scanner journal was set to beforehand. I usually have it set to "do not print/ Delete Oldest", but it seemed like whatever it was, it somehow bunged up the scanner

[Intone]

Re: Ricoh aficio mp5500 scan to email error

Turning off the max email size did the trick ... thanks a bunch to every one for there input and suggestions ... I really appreciate everyone taking time to help out ...

Sincerely

Maurice
Intone Office Products