New to SOP

[mikadonovan]

Hi, All. I have my first machine with a SOP to set up (C307). Just a general question, what method (out of the 4) works best for updating firmware?

[Oze]

Re: New to SOP

Hi, All. I have my first machine with a SOP to set up (C307). Just a general question, what method (out of the 4) works best for updating firmware?

We just tend to update the machine side firmware using the SOP version and steer clear of the panel firmware (CHEETAH).
Mostly because doing both blows out our run up times.
Mainly just update the panel software if we have issues.

[Zeldaman]

[copier tech]

Re: New to SOP

Yes just update the fw as you normally would, first the package (this will also update the SOP which is important) then update any modules that were not included in the package.

I also delete the default copy & scan apps & replace with the classic apps must easier for the customer to use.

[Cipher]

Re: New to SOP

Panel to 'normal' startup mode.

1. SOP O/S
2. SOP Apps
3. Machine firmware
4. Java SDK

You can put it back to 'quick' startup afterwards but I tend to leave it on 'normal'.

Tried all the methods, I personally stick with the old school manual way.
Just because it's more modular and gives you a little more control over the update process.

[mikadonovan]

Re: New to SOP

Thanks for the replies, Guys. I got 'er updated, and I am semi-familiar with the machine now, although I have yet to get the machine web browser to work. I don't know why you would need it anyways.

[SargeNZ]

Re: New to SOP

if you are handy with the @remote website, you can get your machine networked up in the workshop, set up @remote and push out a firmware update which will happily churn away while you do something else.

[KenB]

Re: New to SOP

We just tend to update the machine side firmware using the SOP version and steer clear of the panel firmware (CHEETAH).
Mostly because doing both blows out our run up times.
Mainly just update the panel software if we have issues.

If there are to be any apps installed, such as GlobalScan, AutoStore, Doc Mall (now known as RCM), the Java and Cheetah (panel software) MUST be either current, or extremely close to it.

Worth noting that Java also requires the System, Network, And Engine to be up speed, too.

I have run into multiple issues when either was behind.

Note that while SOP apps are supposedly only running on the Android panel, Java still comes into play. I had a very painful experience with an MP 402 and AutoStore a few months ago. Although the panel was current, Java was behind, and AutoStore wigged out until the Java got updated.

[Kimi]

Re: New to SOP

Thanks for the replies, Guys. I got 'er updated, and I am semi-familiar with the machine now, although I have yet to get the machine web browser to work. I don't know why you would need it anyways.

check machine has correct DNS settings, common mistake.

[mikadonovan]

Re: New to SOP

check machine has correct DNS settings, common mistake.

That fixed the browser, thanks. I still don't know why anyone would need it, not all web pages load up right.

[Kimi]

Re: New to SOP

That fixed the browser, thanks. I still don't know why anyone would need it, not all web pages load up right.

Try browsing to youtube, always gets a chuckle from the customer.

My guess is because the panel runs Android that the feature is built in, thats what i tell customers anyway.

[GhostInTheMachine]

Re: New to SOP

That fixed the browser, thanks. I still don't know why anyone would need it, not all web pages load up right.

Browser is needed for ICE (Integrated Cloud Environment) and other solutions