MP 6002 keeps waking up

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  • Lagonda
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2008
    • 1650
    #1

    MP 6002 keeps waking up

    Hi all, bit of a strange one has just crossed my desk. We have a MP 6002 that won't stay in energy save/ sleep mode if the network cable is plugged in. Remove the cable and the copier goes into snooze mode and stays there, plug the network cable in and the fans come one but nothing happens and then goes into standby mode but after 1 sec it wakes up again and keeps going in this cycle even though no one has printed to it.
    Any ideas as to where we start looking?
    At least 50% of IT is a solution looking for a problem.
    Tags: cable, mode, network, sec, standby
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3873
      #2
      Re: MP 6002 keeps waking up

      I'd use a packet sniffer on the machine's IP to see where the traffic is coming from. Someone may have a direct print queue set up that isn't configured correctly. Or, change the machine's IP and see if the problem persists.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • guitar9199
          Service Manager

          Site Contributor
          1,000+ Posts
          • Sep 2016
          • 1097
          #3
          Re: MP 6002 keeps waking up

          My guess would be "Power Over Ethernet" on that connection. Any location using VOIP phones will likely be running POE....and some machines really don't like a power signal running down a data line.

          I've seen it KILL Canon control panel boards, and main controllers.

          Check with their "I.T. Dweebs", and if they're running POE, have them kill it to the copier's port. If they're unable, you may have to create a custom Cat-5 cable to bypass it.



          Cat-5 Wiring.jpg

            Comment

            • Lagonda
              Service Manager

              Site Contributor
              1,000+ Posts
              • Aug 2008
              • 1650
              #4
              Re: MP 6002 keeps waking up

              Thanks guys, I'll let you know what we find.
              At least 50% of IT is a solution looking for a problem.

                Comment

                • Lagonda
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2008
                  • 1650
                  #5
                  Re: MP 6002 keeps waking up

                  Originally posted by terramobil
                  Does your customer use printer monitoring / fleet management / network monitoring tools like Nagios, PrintFleet, FMAudit etc.? They are constantly sending SNMP requests to the devices.
                  Yes, but as far as I know only one of their fleet does it. Good idea though, I shall explore further.
                  At least 50% of IT is a solution looking for a problem.

                    Comment

                    • Lagonda
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Aug 2008
                      • 1650
                      #6
                      Re: MP 6002 keeps waking up

                      Sorry to report that there was no resolution to this issue. They have two more MP6002 on standby that only get used when the customer has a big project on and when we plugged them into the network they did the same thing. At that point we batted it back to their IT to investigate as they have the time and we didn't and so far they haven't got back to us with a resolution.
                      At least 50% of IT is a solution looking for a problem.

                        Comment

                        • quocve
                          Technician
                          • May 2012
                          • 20
                          #7
                          Re: MP 6002 keeps waking up

                          Originally posted by Lagonda
                          Sorry to report that there was no resolution to this issue. They have two more MP6002 on standby that only get used when the customer has a big project on and when we plugged them into the network they did the same thing. At that point we batted it back to their IT to investigate as they have the time and we didn't and so far they haven't got back to us with a resolution.

                          How to replace the board controller on the mp6002 problem?

                            Comment

                            • Lagonda
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Aug 2008
                              • 1650
                              #8
                              Re: MP 6002 keeps waking up

                              Originally posted by quocve
                              How to replace the board controller on the mp6002 problem?
                              The controller board was not replaced as if we have 3 copiers at the same site having the same problem the fault must be with their network not the copiers.
                              At least 50% of IT is a solution looking for a problem.

                                Comment

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