Need some advice and handy tips for a MP C3004 with E-24B fiery

[aktasson]

Hi there!

one of our clients with a fiery criticised colors of some printouts. An onsite appointment was made for next week by our dispatch. Then, hopefully, I'll grab and get more infos about the situation.

Is there a standard routine/procedure to check on the machine clients complaints? What are you doing or asking the customer?

Thanks in advance.


Cheers, Aktasson

[davel]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Get the idiot salesman to explain why buying an expensive Fiery will not make a low volume office colour machine perform like a Production machine.

[aktasson]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Get the idiot salesman to explain why buying an expensive Fiery will not make a low volume office colour machine perform like a Production machine.

I also did not understand why a office machine offered with a fiery controller to the customer. And as it is, the tech ppl should turn wrong things to the bright side The other problem is we do not have a fiery either in our workshop, labroom nor showroom for testing.

[slimslob]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I also did not understand why a office machine offered with a fiery controller to the customer. And as it is, the tech ppl should turn wrong things to the bright side

I agree on that. There is no need for a fiery on a non production machine.

The other problem is we do not have a fiery either in our workshop, labroom nor showroom for testing.

Unless your boss enjoys have unhappy customers, I would suggest have one on the demo floor. I would also you get Fiery Training from EFI.com, both service and sales.

[tjvincent]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I would also make sure the Fiery gets calibrated either with the test strips that come with it or preferably with an ES-1000 or 2000

[Oze]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I would also make sure the Fiery gets calibrated either with the test strips that come with it or preferably with an ES-1000 or 2000

AGREED....and make sure that all the Fiery patches have been done and it's up to date.
But a Fiery on a low range '04 is lipstick on a pig I'm afraid.

[copier tech]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Yes, a fiery on a non production model will not produce any better print quality than a standard model.

It will however speed up print processing, large pdf files etc however not significantly to warrant the extra cost.

[aktasson]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Unless your boss enjoys have unhappy customers, I would suggest have one on the demo floor. I would also you get Fiery Training from EFI.com, both service and sales.

My boss has argued to this point that exactly 2 fierys on a office machine installed in the total field, and training programs does not make sense .
In addition in my opinion, we should also have advanced knowledge to the topic color management firstly.

[aktasson]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I would also make sure the Fiery gets calibrated either with the test strips that come with it or preferably with an ES-1000 or 2000

I did the calibration with the strips during workshop preinstalltion. I will repeat that next week on service visit.

[bsm2]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I did the calibration with the strips during workshop preinstalltion. I will repeat that next week on service visit.

Yes must be done anytime color is off , sometimes weekly most of the time there color files where tune to there previous machine. So they may have to adjust to a correct machine. Also was there last machine fiery based? Most color shops have someone there that knows how to calibrate a fiery

[Phil B.]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I also did not understand why a office machine offered with a fiery controller to the customer. And as it is, the tech ppl should turn wrong things to the bright side The other problem is we do not have a fiery either in our workshop, labroom nor showroom for testing.

castrate the salesman responsible !!!

[guitar9199]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I suppose it's too much to ask to explain the difference between "Additive" and "Subtractive" color processing, and why an RGB monitor and a CMYK based paper printout MIGHT look a little different??

...anyone?? ....anyone??.... Bueller??

[aktasson]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I suppose it's too much to ask to explain the difference between "Additive" and "Subtractive" color processing, and why an RGB monitor and a CMYK based paper printout MIGHT look a little different??
...anyone?? ....anyone??.... Bueller??

That was not the question. Are you an RICOH fiery technician or specialist to give me some helps? Thanks.

[slimslob]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

My boss has argued to this point that exactly 2 fierys on a office machine installed in the total field, and training programs does not make sense .
In addition in my opinion, we should also have advanced knowledge to the topic color and color management firstly.

I don't know about Ricoh-EU, but a couple of years ago when I took the EFI initial training, I signed up through the Ricoh Learning Institute which Ricoh-USA had contracted with EFI to provide. No cost to the dealer at that time.

[Athlontini]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Depending on what variety of media (paper) they are using, you might need to set up media profiles in Command Workstation.