Need some advice and handy tips for a MP C3004 with E-24B fiery

[aktasson]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I don't know about Ricoh-EU, but a couple of years ago when I took the EFI initial training, I signed up through the Ricoh Learning Institute which Ricoh-USA had contracted with EFI to provide. No cost to the dealer at that time.

Thanks, i will check this point and will ask RICOH Germany.

Training is always a good thing. But if fiery and color profiling is not your daily job, you quickly forget a lot and after that and you start always from the beginning.

[slimslob]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Thanks, i will check this point and will ask RICOH Germany.

Training is always a good thing. But if fiery and color profiling is not your daily job, you quickly forget a lot and after that and you start always from the beginning.

EFI allows you to review all courses/sub courses you have finished.

[RandyW]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Is there a standard routine/procedure to check on the machine clients complaints? What are you doing or asking the customer?

Thanks in advance.


Cheers, Aktasson

I would try to get a sample or samples of what they are complaining about first.

I would try to get a copy of the original of what they are printing.

Find out what program or software they are printing. Is it just a PDF for example.

Find out what paper they are using if possible.

Then I fool around with machine(s) in our office to see what happens when printing the same items.

[aktasson]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

I would try to get a sample or samples of what they are complaining about first.

I would try to get a copy of the original of what they are printing.

Find out what program or software they are printing. Is it just a PDF for example.

Find out what paper they are using if possible.

Then I fool around with machine(s) in our office to see what happens when printing the same items.

Does it make sense to use the fiery icc profiles from the fiery dvd? These are the profiles for photoshop, lightroom etc. to emulate the gamut of the fiery cmyk.

[Stormhammer]

Re: Need some advice and handy tips for a MP C3004 with E-24B fiery

Get the idiot salesman to explain why buying an expensive Fiery will not make a low volume office colour machine perform like a Production machine.

I agree. I have a customer with a C5503 and an E-22 that thinks they can magically print on 100 pound felted cardstock.