Ricoh MPC4503 fusing issues...

[Vintage tech]

Hi out there, this is an odd one.....
Ricoh MPC4503 offsets image on trailing edge of A3 excel colour prints.

Ok so it only happens on Excel generated prints on A3 paper. The paper is 100 gsm, but the machine has been set up to "thick 1" and will print everything else - A3/A4 ok, but on any heavily coloured areas on excel A3 prints, such as a box running the full length of the page it will offset the image at the end of the print. I guess it is a issue with the machine running the document thru before the fuser is hot enough, because after about five sheets it will settle down. On the old machines you could adjust the rotation time of the fuser before the paper was fed, but there are so many settings in there now I am not sure which would be the best setting to change.
Firmware is up to date - fuser is perfect (copier has only done about 30K from new)
Also - as a test I ran a full length box of dark blue from the copy function and it was perfect!!
as I said- only on A3 excel docs... Word etc docs are OK.

Any Ideas?

[bsm2]

Re: Ricoh MPC4503 fusing issues...

Set for thick 2 not enough information on paper type ie coated, 100 cotton , bond etc try thick 2

what driver ?is paper type set correctly in driver ?

[Oze]

Re: Ricoh MPC4503 fusing issues...

They haven't ticked the "Edge to edge" option in the driver have they?
On standard A3 you can get weird colour offsetting issues...edge to edge is designed for SRA3.

[Vintage tech]

Re: Ricoh MPC4503 fusing issues...

Hi,
Thanks for your help, - its an odd one tho, we have tried several paper weight settings (its standard A3 paper of 100 gsm) and only occurs on Excel spreadsheets with heavy colouring in the boxes at the trailing edge. I will check the driver settings with them (although its hard work to make them understand anything other than point and print - they're just not interested...)

There is a service sheet on it but that involves bleeding out the toner levels and will wash out the colour (more issues will follow along the lines of "the colours are faded") so don't want to go that route if I can avoid it.....

Will post if I can work it out, going to set up an 03 in the workshop and play around with the settings...

This job would be great if it wasn't for the customers!!!

Thanks again guys

Steve

[ABS tect]

Re: Ricoh MPC4503 fusing issues...

Set for thick 2 not enough information on paper type ie coated, 100 cotton , bond etc try thick 2

what driver ?is paper type set correctly in driver ?

I agree with doing thick 2...thats a standard i tell our customers to print on thicker paper (only setback is no duplex)

Are you able to post any pictures of what it looks like? And i assume you've ran color registration and ACC?

[Elmo]

Re: Ricoh MPC4503 fusing issues...

Just ran an Excel A3 doc on an mpc6003 i was testing and had similar issue
it almost looks like the lines/image is repeated towards the end of the page
only seemed to happen on the first few pages
strange it only happened on prints
if i copy the same job its ok
i will have a look into it see what i can find

[Tatteous]

Re: Ricoh MPC4503 fusing issues...

Hi out there, this is an odd one.....
Ricoh MPC4503 offsets image on trailing edge of A3 excel colour prints.

Ok so it only happens on Excel generated prints on A3 paper. The paper is 100 gsm, but the machine has been set up to "thick 1" and will print everything else - A3/A4 ok, but on any heavily coloured areas on excel A3 prints, such as a box running the full length of the page it will offset the image at the end of the print. I guess it is a issue with the machine running the document thru before the fuser is hot enough, because after about five sheets it will settle down. On the old machines you could adjust the rotation time of the fuser before the paper was fed, but there are so many settings in there now I am not sure which would be the best setting to change.
Firmware is up to date - fuser is perfect (copier has only done about 30K from new)
Also - as a test I ran a full length box of dark blue from the copy function and it was perfect!!
as I said- only on A3 excel docs... Word etc docs are OK.

Any Ideas?

I would look into the print driver. Machine specific PCL6 is the only way to go. Go under print server properties and do a thorough clean install of the driver.
Convert the page to a PDF and save it. Then print the PDF to see if there is a conflict with Excel.

[slimslob]

Re: Ricoh MPC4503 fusing issues...

What are the PM counters on the PCUs?

[Vintage tech]

Re: Ricoh MPC4503 fusing issues...

Hi there,
Thanks for all your efforts on this one - yes (despite customer assurances that "all the drivers are correct") half the users PCs had an old 5501 driver on it (FFS!!!).

The problem is 90% user - in this particular office they cannot grasp the fact that if you want to print on thick paper you have to select it from the printer driver and either allocate a tray or set the bypass to cope with it!! Its like trying to teach sulky 14 year olds to perform a rudimentary task.

I am trying a workaround, basically I have set up all the paper trays in service mode to behave like "thick paper 2" even though on the UGI it still says plain paper.

Will keep you informed of how it goes.

Thanks again

[Mark Bbb]

Re: Ricoh MPC4503 fusing issues...

Hi there,

The problem is 90% user - in this particular office they cannot grasp the fact that if you want to print on thick paper you have to select it from the printer driver and either allocate a tray or set the bypass to cope with it!! Its like trying to teach sulky 14 year olds to perform a rudimentary task.

Thanks again

It will slow down the speed; that's why some of our customers don't want to use this setting.
Spots and smear print outs is what they get then...
Some customers never learn!!

[Vintage tech]

Re: Ricoh MPC4503 fusing issues...

Hi Out there, Steve here again
Just an update on the Excel thing....
Ok so I have now seen this issue at four sites - all on Excel generated prints. Latest one was this morning.
User complained of offsetting issues. After a asking a few questions and looking at the prints it became obvious that this was another Excel issue. I did some test prints from excel as follows:

1. Did an SMC report and test chart to make sure fuser was OK - but it was a new OEM fuser film so unsurprisingly it was all OK
2. got the guy to print the problem excel attachment (it was on an email) and got the offsetting straight away.
3. I got another guy in the office to print a random Excel chart off of a different PC and it was fine.
4. Asked the first guy to send the Excel file across to the different PC and then he printed it (remember - the random Excel file was fine when printed on this PC) and it offset!!
5. Got the first guy to print a random Excel file and some word docs just to be sure - and it was OK.

So it looks like it is a problem with a certain Excel version or file or maybe it may be connected to emailing it (doubtful). Unfortunately I couldn't find out which version of Excel the problem file had been created in, I did ask the user, but as we all know - getting accurate info from customers is like pulling out your own teeth!!!

Thanks for your help as ever

Steve

[bsm2]

Re: Ricoh MPC4503 fusing issues...

Hi Out there, Steve here again
Just an update on the Excel thing....
Ok so I have now seen this issue at four sites - all on Excel generated prints. Latest one was this morning.
User complained of offsetting issues. After a asking a few questions and looking at the prints it became obvious that this was another Excel issue. I did some test prints from excel as follows:

1. Did an SMC report and test chart to make sure fuser was OK - but it was a new OEM fuser film so unsurprisingly it was all OK
2. got the guy to print the problem excel attachment (it was on an email) and got the offsetting straight away.
3. I got another guy in the office to print a random Excel chart off of a different PC and it was fine.
4. Asked the first guy to send the Excel file across to the different PC and then he printed it (remember - the random Excel file was fine when printed on this PC) and it offset!!
5. Got the first guy to print a random Excel file and some word docs just to be sure - and it was OK.

So it looks like it is a problem with a certain Excel version or file or maybe it may be connected to emailing it (doubtful). Unfortunately I couldn't find out which version of Excel the problem file had been created in, I did ask the user, but as we all know - getting accurate info from customers is like pulling out your own teeth!!!

Thanks for your help as ever

Steve

Most likely a setting in MS Excel for Plain paper. MS will override any print driver setting
check page setup for the bad doc You can test it by saving as PDF and reprint using print driver with the correct settings

[Mark Bbb]

Re: Ricoh MPC4503 fusing issues...

Delete printer competely from the "infected pc" and reinstall it.
Solved?