Scan to gmail on new MPC262SFNw

[MitchD]

I had a new install last week on a SPC262 and for the life of me I could not get scan to gmail working. I contacted tech support and they could not get it to work either.


Any ideas? I kept getting either "Net Communication error" or "Server Connection Error"


Its a simple gmail email using smtp.gmail.com and Port 465. Issue was I cant find where to select SSL for auth.


Thanks

[slimslob]

Re: Scan to gmail on new MPC262SFNw

Check the network settings. If gateway or DNS are not correct, connection cannot cannot be made.

[bsm2]

Re: Scan to gmail on new MPC262SFNw

go to system system settings, file transfer , select smtp on the window you should see smtp server and under that ssl on or off tab , just select on

[MitchD]

Re: Scan to gmail on new MPC262SFNw

Check the network settings. If gateway or DNS are not correct, connection cannot cannot be made.

I double checked and all settings are correct. Its in a home running Comcast and I used DHCP to acquire DNS and all other network settings.

I have set up countless Scan to Email's and this one has me stumped

[MitchD]

Re: Scan to gmail on new MPC262SFNw

go to system system settings, file transfer , select smtp on the window you should see smtp server and under that ssl on or off tab , just select on

The new interface on the SPC262 is not like all the other RFG settings menu. There is no SSL tab to select or even a place to enter the info on the panel, I had to enter everything via WIM

[teebee1234]

Re: Scan to gmail on new MPC262SFNw

You have to go to the Google account settings and enable "allow less secure apps". Go to myaccount.google.com, log in and go to "Sign-in and security" tab. Scroll down near the bottom and you will find the setting.

[slimslob]

Re: Scan to gmail on new MPC262SFNw

You have to go to the Google account settings and enable "allow less secure apps". Go to myaccount.google.com, log in and go to "Sign-in and security" tab. Scroll down near the bottom and you will find the setting.

Only needed if you are using port 25.

[slimslob]

Re: Scan to gmail on new MPC262SFNw

If you do an internet search for "mfp scan to gmail" you should find this link to a Google Support document. Send email from a printer, scanner, or app - G Suite Administrator Help

[slimslob]

Re: Scan to gmail on new MPC262SFNw

I double checked and all settings are correct. Its in a home running Comcast and I used DHCP to acquire DNS and all other network settings.

I have set up countless Scan to Email's and this one has me stumped

There is a possibility that Comcast could be one of the ISPs that block SMTP to any server other than their own.

[mincopier]

Re: Scan to gmail on new MPC262SFNw

Port 25, which Comcast blocks, on gmail only allows sending to other Gmail accounts. Enabling the "Use less secure Apps" disables two part authentication which Ricoh machines do not support. Be sure that "SSL" is tuned on. This is on the same page as the SMTP serve. Also try port 587. Gmail is wanting users to use "STARTTLS" which runs on 587. 465 is SSL. In some case you may need to add a self signed certificate.

[slimslob]

Re: Scan to gmail on new MPC262SFNw

Port 25, which Comcast blocks, on gmail only allows sending to other Gmail accounts. Enabling the "Use less secure Apps" disables two part authentication which Ricoh machines do not support. Be sure that "SSL" is tuned on. This is on the same page as the SMTP serve. Also try port 587. Gmail is wanting users to use "STARTTLS" which runs on 587. 465 is SSL. In some case you may need to add a self signed certificate.

There are times when you have an MFP that only supports port 25 and an ISP that blocks port 25, your only option then becomes the use of a local relay such as Stunnel.

[MitchD]

Re: Scan to gmail on new MPC262SFNw

Port 25, which Comcast blocks, on gmail only allows sending to other Gmail accounts. Enabling the "Use less secure Apps" disables two part authentication which Ricoh machines do not support. Be sure that "SSL" is tuned on. This is on the same page as the SMTP serve. Also try port 587. Gmail is wanting users to use "STARTTLS" which runs on 587. 465 is SSL. In some case you may need to add a self signed certificate.

I was using port 465 with no luck. On the new c262 I could not find any place to select "SSL". I looked everywhere on the panel and WIM. I have set up countless scan to email machines in my 19 years as a RFG tech and never have an issue. Im going to dig through the SM and see if its a SP mode change or something silly like that. I will keep everyone posted.

Thanks

[guitar9199]

Re: Scan to gmail on new MPC262SFNw

Change the DNS to Google's settings.

Primary: 8.8.8.8
Secondary: 8.8.4.4

If I've ever had an issue with scan to email using Gmail, this usually resolves it.

[mincopier]

Re: Scan to gmail on new MPC262SFNw

Looked in the operators manual and the product support guide for this machine and it looks like it does not support SSL. Another option could be relay.appriver.com on port 2525.

[slimslob]

Re: Scan to gmail on new MPC262SFNw

Ricoh's documentation for this model is not yet completed. Check the CD that came with the new machine. Normally step by step setup is in the setup guide or the Security Manual. There is no Security Manual available on line. There is a Setup Guide but it has about one sentence. I even checked the Global Knowledge Base and there are no documents for this model. Considering that this model is less than a year old, Product introduction date was June 2nd last year, it could be another 3 to 6 months before they have it available. Contact Ricoh's sales support for assistance.