Hey guys, I have an account with an MP9002 where a ton of scanning is being done. Their originals are some kind of carbon type paper being scanned in to their server. Previously, they had an MP9001 running the same originals that had the same problems I am having with this feeder. Again, very high volume scanning, usually not large packets but between 5-20 pages at a time. These originals have always been a problem, they swell all the feed rollers to the point where they slip off the shaft, even the separation roller gets swollen and regularly needs to be replaced. They also trash my one-way bearings and coat my sensors.
Routine maintenance is done monthly, sometimes I'm able to get 2-3 months before cleaning or replacing anything but recently I've noticed the J006 jam at registration frequently. This account is used to this feeder jamming but it is becoming a big deal because this jam is shredding the original right at the skew correction roller. It got to the point where if I run my transport motor in service mode and put any kind of pressure on the transport roller, or any roller that uses the transport motor, it siezes up before restarting. As a test, I swapped the feed motor with the transport motor and it did the same thing. Every shaft and one-way bearing that drives the transport has been replaced, the motor has been replaced and the idler pulley has been cleaned and lightly lubricated per a technical bulliten I found that showed similar symptoms.
I've played around with tension on the belt, making incremental adjustments and testing. I've gotten to know this feeder way too well over the last couple of years and this problem *seems to be new.
ADF Free Run in service mode runs great, so does copy mode. My thought on my next trip to the customer is to turn ADF Contact Mode ON so that hopefully it slows the scans down just enough to where this issue doesnt come up.
That being said, I'm reaching out to you guys to see if you have any suggestions other than firmware. (which seems unlikely)
Thanks in advance to you all.
Routine maintenance is done monthly, sometimes I'm able to get 2-3 months before cleaning or replacing anything but recently I've noticed the J006 jam at registration frequently. This account is used to this feeder jamming but it is becoming a big deal because this jam is shredding the original right at the skew correction roller. It got to the point where if I run my transport motor in service mode and put any kind of pressure on the transport roller, or any roller that uses the transport motor, it siezes up before restarting. As a test, I swapped the feed motor with the transport motor and it did the same thing. Every shaft and one-way bearing that drives the transport has been replaced, the motor has been replaced and the idler pulley has been cleaned and lightly lubricated per a technical bulliten I found that showed similar symptoms.
I've played around with tension on the belt, making incremental adjustments and testing. I've gotten to know this feeder way too well over the last couple of years and this problem *seems to be new.
ADF Free Run in service mode runs great, so does copy mode. My thought on my next trip to the customer is to turn ADF Contact Mode ON so that hopefully it slows the scans down just enough to where this issue doesnt come up.
That being said, I'm reaching out to you guys to see if you have any suggestions other than firmware. (which seems unlikely)
Thanks in advance to you all.
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