Interesting WIM Issue

[jsteg1981]

Hey all,

I have an interesting issue going on. Long story short, I work for a company that manages a fleet of about 1150 Ricohs. There are quite a bit of machines that the WIM becomes "inaccessible" (about 25%). You can ping the machine, print to it, scan from it, fax to and from it, and connect via telnet. Only a reboot will allow the WIM to be accessible again. Well, @Remote needs to access the WIM in order to pull the counters. While the WIM is "inaccessible", it gives no errors. Nothing. Just the white background like it's loading. It appears to load some of the HTML as the title bar will say it is the WIM, but nothing ever loads. It doesn't matter which browser either.

I am hoping for either the fix for this issue or even a simple command line reboot command.

I have worked with their NOC and Ricoh directly. No one has any answers. Ricoh blames the company's network. This company's NOC blames Ricoh.

I would be satisfied with being able to create a script to reboot these machines via telnet when they need to be rebooted.

Any help is greatly appreciated!

[mincopier]

Re: Interesting WIM Issue

I'm sure Ricoh advised to have the firmware to be updated?

[jsteg1981]

Re: Interesting WIM Issue

Yeah, my bad. We did update a few as a test. Nothing. Also, it occurs across multiple models. 4500's, 4502's, 4503's, and I think I saw a 4504 or two have this issue. A short bit ago, we compared network configuration of a location not having this issue against a location having this issue and all the configurations were the same. Aside from IP addresses...

[slimslob]

Re: Interesting WIM Issue

Check the setting of SP5985-001. It should be set to 1. This allows full IP access. If it is set to 2 it is set for Function limitation. When the "Function limitation" is set, "On board NIC" is limited only for the NRS or LDAP/NT authentication. Other network applications than NRS or LDAP/NT authentication are not available when this SP is set to "2". Even though you can change the initial settings of those network applications, the settings do not work. WIM and @Remote are functions that do not work.

[jsteg1981]

Re: Interesting WIM Issue

Check the setting of SP5985-001. It should be set to 1. This allows full IP access. If it is set to 2 it is set for Function limitation. When the "Function limitation" is set, "On board NIC" is limited only for the NRS or LDAP/NT authentication. Other network applications than NRS or LDAP/NT authentication are not available when this SP is set to "2". Even though you can change the initial settings of those network applications, the settings do not work. WIM and @Remote are functions that do not work.

Is this done at the user interface or can it be done in the WIM?

[Phil B.]

Re: Interesting WIM Issue

Is this done at the user interface or can it be done in the WIM?

can SP mode changes be done thru WIM? I doubt it ... use ctl panel to input

[slimslob]

Re: Interesting WIM Issue

Is this done at the user interface or can it be done in the WIM?

It is done from the control panel by going into system SP.

[KenB]

Re: Interesting WIM Issue

It is done from the control panel by going into system SP.

Nothing like potentially needing to physically touch over 1,000 machines.

[slimslob]

Re: Interesting WIM Issue

Nothing like potentially needing to physically touch over 1,000 machines.

Someone had to touch them when they were delivered and setup.

[copier tech]

Re: Interesting WIM Issue

can SP mode changes be done thru WIM? I doubt it ... use ctl panel to input

You can access SP mode via the WIM on the 04 series using the remote app.

[copier tech]

Re: Interesting WIM Issue

Hey all,

I have an interesting issue going on. Long story short, I work for a company that manages a fleet of about 1150 Ricohs. There are quite a bit of machines that the WIM becomes "inaccessible" (about 25%). You can ping the machine, print to it, scan from it, fax to and from it, and connect via telnet. Only a reboot will allow the WIM to be accessible again. Well, @Remote needs to access the WIM in order to pull the counters. While the WIM is "inaccessible", it gives no errors. Nothing. Just the white background like it's loading. It appears to load some of the HTML as the title bar will say it is the WIM, but nothing ever loads. It doesn't matter which browser either.

I am hoping for either the fix for this issue or even a simple command line reboot command.

I have worked with their NOC and Ricoh directly. No one has any answers. Ricoh blames the company's network. This company's NOC blames Ricoh.

I would be satisfied with being able to create a script to reboot these machines via telnet when they need to be rebooted.

Any help is greatly appreciated!

Have you tried a different browser? this issue can occur on konica minolta, using Chrome resolved it at one remote site.

[jsteg1981]

Re: Interesting WIM Issue

Have you tried a different browser? this issue can occur on konica minolta, using Chrome resolved it at one remote site.

I have. It doesn't matter which browser. I have also tried other PC's.

[jsteg1981]

Re: Interesting WIM Issue

Check the setting of SP5985-001. It should be set to 1. This allows full IP access. If it is set to 2 it is set for Function limitation. When the "Function limitation" is set, "On board NIC" is limited only for the NRS or LDAP/NT authentication. Other network applications than NRS or LDAP/NT authentication are not available when this SP is set to "2". Even though you can change the initial settings of those network applications, the settings do not work. WIM and @Remote are functions that do not work.

Already set to 1. Thanks for the input!

[slimslob]

Re: Interesting WIM Issue

There are a number of security settings that can be made in user tools restrict who, if anyone, can access WIM. If overall security level is then returned to normal, custom settings remain in effect but are not displayed.

[jsteg1981]

Re: Interesting WIM Issue

How would that explain the fact that the WIM is accessible after a reboot? Regardless of who and where they are coming from.

My idea for now is to connect my laptop directly to the Ricoh and see if I can hit the WIM. Someone told me once you can connect a roll over to the NIC and be able to access the Ricoh that way. If the WIM loads without a reboot, maybe it really is a network issue?