Scan to Gmail - MPC305

[dave w]

need some advice please.
apologies in advance as I know there has been some chatter about this problem and I cannot seem to solve it.


Has anybody managed to directly do a scan to Gmail on a MPC305 or MPC307?



Thas has beaten me to a pulp! .. cannot find a way without using a mail forwarding service.



there is no Start TLS option in the smtp settings.



All the firmware is up to date.



I can get it working fine on a A3 machine MPC2503 but these little mfps from Ricoh are doing my head in!



Any advice please as starting to measure the window to see if it can go out that way!



see below the settings I have done


smtp.JPG

tls.JPG
device cert.JPGsite cert.JPG

have tried diff port numbers 468 - 587 - 25

diff pernit ssl/tls coms = Ciphertext Priority - Cipertext/Cleartect - Ciphertext Only



Any screen shots of a machine that works out there?



BIG BIG thanks in advance



Dave

[sparks45]

Re: Scan to Gmail - MPC305

Try aspmx.l.google.com port 25 with no authentication turned on

That will only send to other G-Mail accounts though.

Also make sure your DNS settings are correct and include 8.8.8.8 as one of the entries

[dave w]

Re: Scan to Gmail - MPC305

Try aspmx.l.google.com port 25 with no authentication turned on

That will only send to other G-Mail accounts though.

Also make sure your DNS settings are correct and include 8.8.8.8 as one of the entries

Yes have tried this. they need to send outside the Gmail accounts as well

Thanks

[Methedor]

Re: Scan to Gmail - MPC305

Check the Web Interface: Device Management -> Configuration -> SSL/TLS under Security Heading

If it has TLS 1.2 it should work with Gmail. However if if doesn't have it then you'd need to revert to using the Restricted Gmail Server:
aspmx.l.google.com
Port: 25
TLS/SSL: Not Required

NOTE: Can only send to other Gmail Addresses.
Since it is not using SSL/TLS it will be lacking a certain amount of security in the transmission. Some don't care, but be certain to let the person know that there are risks.

Hope this assist you.

[sparks45]

Re: Scan to Gmail - MPC305

can you ping smtp.gmail.com from the devices control panel?

[Codex]

Re: Scan to Gmail - MPC305

You have to set something on your Gmail account, i remember a setting called " allow less secure apps", i'll tried to set scan to gmail with an MP 4002 without success....tried everything

[dave w]

Re: Scan to Gmail - MPC305

Check the Web Interface: Device Management -> Configuration -> SSL/TLS under Security Heading

If it has TLS 1.2 it should work with Gmail. However if if doesn't have it then you'd need to revert to using the Restricted Gmail Server:
aspmx.l.google.com
Port: 25
TLS/SSL: Not Required

NOTE: Can only send to other Gmail Addresses.
Since it is not using SSL/TLS it will be lacking a certain amount of security in the transmission. Some don't care, but be certain to let the person know that there are risks.

Hope this assist you.

Yes it has TLS 1.2 . the attachment = pic two shows all the ssl & tls used

Thanks
Dave

[dave w]

Re: Scan to Gmail - MPC305

can you ping smtp.gmail.com from the devices control panel?

Yes in File Transfer you can test the smtp - Connection to the server was successful.


Thanks
Dave

[dave w]

Re: Scan to Gmail - MPC305

You have to set something on your Gmail account, i remember a setting called " allow less secure apps", i'll tried to set scan to gmail with an MP 4002 without success....tried everything

Yes - Allow Less Secure Apps - is on.

The same account works fine on the MPC2503 but these A4 ricoh machines seem to fail.

The customer had a Develop machine before and the had a option for start TLS in the email settings but the Ricoh doesnt

Thanks
Dave

[copier tech]

Re: Scan to Gmail - MPC305

I have dozens of 305’s scanning via gmail.
First check your gateway & DNS are correct?
Next from the copier on file transfer smtp page does “test connection” pass?
These are the correct settings if about is correct & connection test is “successful”
I also keep the fw up to date seems to help.

SMTP.GMAIL.COM
youraddress@gmail.com
User name " "
Password
SSL on
Encryption Auto
Port 465 SSL or TLS 587
DNS: 8.8.8.8
8.8.8.4

[slimslob]

Re: Scan to Gmail - MPC305

Methador is on the right track. I have reply to this same question at least once every couple of months. Either search this site for aspmx.l.google.com or internet search "mfp scan to gmail".

[Kimi]

Re: Scan to Gmail - MPC305

Remember that you cannot set SSL to on from the web interface, it has to be done at the ops panel!

as others have said, if you do the connection test from the ops panel you would see straight away that there would be no connection

[dave w]

Re: Scan to Gmail - MPC305

youraddress@gmail.com
User name " "
Password
SSL on
Encryption Auto
Port 465 SSL or TLS 587
DNS: 8.8.8.8
8.8.8.4

Thanks copier tech
Your giving me some hope


All is set correctly appart from the "SSL on" tab - I cannot see this option on the email config options, Am I missing something?
smtp.JPG

the only SSL option is in the SSL/TLS config page - I have tried both 587 & 465
tls.JPG

Would it be possible for any screen shots of a working MPC305 you have please?

[dave w]

Re: Scan to Gmail - MPC305

Remember that you cannot set SSL to on from the web interface, it has to be done at the ops panel!

as others have said, if you do the connection test from the ops panel you would see straight away that there would be no connection

The test from the ops panel is fine. it connects
im going to check all the ops pannel settings to fine a SSL on option.

Many thanks


I also made sure SP-5-816-007 SSL Disable was set to 0

[dave w]

Re: Scan to Gmail - MPC305

Methador is on the right track. I have reply to this same question at least once every couple of months. Either search this site for aspmx.l.google.com or internet search "mfp scan to gmail".

Thanks slimslob

Yes know this option but the customer does not email to Gmail accounts. The prob is they had a Develop mfp before and scanning to email was ok until they changed to a Ricoh, As they are used to scan to email thats what they want.
we have set up scan to folder as a temp solution but scan to email is what they want. Customer is always right!

Many thanks
Dave