Low quality paper led to two sheets getting wrapped around the fuser roller, which we carefully removed. Reinstalled the fuser assembly and are now getting 572-00. Originally this was 572-02 but changed to 572-00 after we cleared the error and power cycled.
We called a repairman who looked it over and said some motor is dead and needs to be replaced. We aren't confident this is correct and hope to get a second opinion.
After we cleared the error and power cycled the machine sounded normal but threw the error code after a few seconds. Fuser assembly was cool to the touch after re-start.
Machine is an MP C5502
We called a repairman who looked it over and said some motor is dead and needs to be replaced. We aren't confident this is correct and hope to get a second opinion.
After we cleared the error and power cycled the machine sounded normal but threw the error code after a few seconds. Fuser assembly was cool to the touch after re-start.
Machine is an MP C5502