[Misc] Connection Logs

[Voltageza]

[Voltageza]

Re: Connection Logs

I think there ist no Log showing the reasons of scan errors. Check that the latest Firmware is installed, especially NIB, Scanner and System/Copy. This is the most common reason for scan to folder issues.

Done all that.

Firmware up to date
created local user
enabled smbv1
disabled AV
tried different network interface on laptop
disabled Firewall

[slimslob]

Re: Connection Logs

User Tools - Systems Settings - Interface Setting - Print Settings - Last page of the print out.

[davel]

Re: Connection Logs

I thought SMB 1 would not work anymore. If so that is your problem.

[eescamilla]

Re: Connection Logs

Are they Windows 10 computers?

[Brianneoe]

Re: Connection Logs

If they are using windows 10 ask if they set up the windows 10 computer with a email account. If so use that account name I.E. "name@abc.com" plus the normal log-in password to authenticate to the folder.