Aficio mp 5002 does not add toner

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  • MIGUELMARCHENA
    Trusted Tech

    Site Contributor
    100+ Posts
    • Feb 2018
    • 174

    Aficio mp 5002 does not add toner

    GOOD DAY


    As I had already presented this problem on several occasions being all very well, I managed to erase memory and work for a month until I asked for a toner and did not recover well and as I had to change image by use, 3 days ago I proceeded to change original new unit, original new toner hopper, clean ID, reliace 2081,2805,3001 002 etc
    I am the image very well, the values of 2220 in 2.74 and 2802 in 2.90 ... today they call me because the copy is clear, ask for toner, reinstall it and return it feeds minimally, it works again and so, asks ,


    Taking into account the above, what do you think of what it can be?


    you get original toner
  • JDYAL
    Trusted Tech

    Site Contributor
    100+ Posts
    • Sep 2008
    • 186

    #2
    Re: Aficio mp 5002 does not add toner

    When you put in a new toner and engage the toner latch make sure that it is pulling the plastic cap out of the toner. If thats not the problem make sure that your developer unit isn't clogged and that its rotating correctly. I've had lot of problems with both the dev. unit and the toner hoppers.

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    • MIGUELMARCHENA
      Trusted Tech

      Site Contributor
      100+ Posts
      • Feb 2018
      • 174

      #3

      Comment

      • davel
        Technician

        1,000+ Posts
        • Oct 2011
        • 1045

        #4
        Re: Aficio mp 5002 does not add toner

        there is your problem, never do memory all clear.

        Comment

        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808

          #5
          Re: Aficio mp 5002 does not add toner

          MEMORY CLEAR is a LAST RESORT ONLY!

          when you did the memory clear did you re-input the info from the birth certificate? if NOT there in lies your problem.

          Comment

          • MIGUELMARCHENA
            Trusted Tech

            Site Contributor
            100+ Posts
            • Feb 2018
            • 174

            #6
            Re: Aficio mp 5002 does not add toner

            Originally posted by Phil B.
            MEMORY CLEAR is a LAST RESORT ONLY!

            when you did the memory clear did you re-input the info from the birth certificate? if NOT there in lies your problem.
            Hi and thanks


            yes, once I erase memory that time, I did all the procedure .., 2801,2805 3001 002 etc


            it worked well a month until the toner ran out but once it asks it does not work anymore


            We noticed yesterday that the toner engine is not activated BUT THE MISERABLE ENGINE IS OK,


            I do not know but I think there is something in the logic, it does not give the order to the engine to start ..


            THANK YOU

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            • eccelobo
              Trusted Tech

              Site Contributor
              100+ Posts
              • May 2013
              • 113

              #7

              Comment

              • Phil B.
                Field Supervisor

                10,000+ Posts
                • Jul 2016
                • 22808

                #8
                Re: Aficio mp 5002 does not add toner


                please read Site rules.... questions/replies are to be made in English

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                • eccelobo
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • May 2013
                  • 113

                  #9
                  Re: Aficio mp 5002 does not add toner

                  Originally posted by Phil B.
                  please read Site rules.... questions/replies are to be made in English
                  Sorry, I can't find that rule...

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                  • slimslob
                    Retired

                    Site Contributor
                    25,000+ Posts
                    • May 2013
                    • 35064

                    #10
                    Re: Aficio mp 5002 does not add toner

                    Originally posted by Phil B.
                    please read Site rules.... questions/replies are to be made in English
                    Originally posted by eccelobo
                    Sorry, I can't find that rule...

                    General Rules

                    1. Multiple Accounts - Each member is allowed one login account. Registering with multiple accounts is not allowed.
                    2. SPAM - If you SPAM you will be banned, your IP will blocked, your ISP will be notified, your IP Address and email address will be submitted to Akismet - NO warnings (go sell your unlocked cell phones and male enhancement products somewhere else).
                    3. Service Manual Requests - All requests for service manuals must be made in the Service Manual Request Forum. Please read the special rules sticky in that forum for posting guidelines. service manual requests made elsewhere on the site WILL BE DELETED.
                    4. We do not allow posts or links to sites that are pornographic in nature or violate Copytechnet community standards. The Copytechnet staff shall be the sole arbitrator of what does and what does not violate community standards.
                    5. Discussion of illegal activities such as software and music piracy and other intellectual property violations are not allowed.
                    6. Please wait a reasonable amount of time before bumping posts. Multiple or repeated posting in order to increase your post count is not allowed.
                    7. Signatures & Signature Links - Linking to a commercial product or service is fine, provided it is not a product or service that competes with a product or service offered by Copytechnet, you cannot link to any affiliate program. This also applies to any pictures/logos contained in a signature.
                    8. Advertising - Posting or replying to posts for the express purpose of referring others to another commercial website is not allowed, If you want to advertise here please see this link (our paid advertisers are exempt from this rule but please don't over do it).
                    9. Also while these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
                    10. We reserve the right to remove offensive posts without notice and also reserve the right to ban anyone who willfully violates the forum rules.
                    It is not in the site rules. It is merely a general courtesy, considering that the majority of the techs here are fluent in English, many read and write only English, if your native tongue is not English that you use an online translator such as translate.google.com and post both the original and the translated versions. It is also advisable to fully populate your profile so that we know what language to translate our replies to. Truthfully it is much preferred by me that you use a translator than try to type in broken English, makes for better understanding.

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                    • eccelobo
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • May 2013
                      • 113

                      #11
                      Re: Aficio mp 5002 does not add toner

                      Remove the cover where the copy falls and move the motor of the toner cover with 5804-106. You have to watch it spin; if it does not turn it is damaged.
                      If it rotates well, remove the hopper with the pot on, put it on a paper, move the green lever as if it were placed on the machine and turn by hand, you have to go to drop the toner on the paper.
                      If that went good, it is a problem of the developing unit, it may be locked, you have to disassemble and check the toner transport augers and gears.
                      If it does not have anything bad, it may be the TD sensor that is measuring bad.

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                      • MIGUELMARCHENA
                        Trusted Tech

                        Site Contributor
                        100+ Posts
                        • Feb 2018
                        • 174

                        #12

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                        • MIGUELMARCHENA
                          Trusted Tech

                          Site Contributor
                          100+ Posts
                          • Feb 2018
                          • 174

                          #13
                          Re: Aficio mp 5002 does not add toner

                          Hellothe problem was in the toner cartridge .. the motor rotates well, embol choose to change the cartridge and .. ok very well the cartridge that we normally put the mp3500D, 4500D This annoying is mp 3500 CI do not know if there is this fault, I have not compared the cartridges but it worked.thank you very much to all

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                          • slimslob
                            Retired

                            Site Contributor
                            25,000+ Posts
                            • May 2013
                            • 35064

                            #14
                            Re: Aficio mp 5002 does not add toner

                            Originally posted by MIGUELMARCHENA
                            Hellothe problem was in the toner cartridge .. the motor rotates well, embol choose to change the cartridge and .. ok very well the cartridge that we normally put the mp3500D, 4500D This annoying is mp 3500 CI do not know if there is this fault, I have not compared the cartridges but it worked.thank you very much to all
                            Check the bottom of the cartridge bottle.

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                            • MIGUELMARCHENA
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Feb 2018
                              • 174

                              #15
                              Re: Aficio mp 5002 does not add toner

                              Originally posted by slimslob
                              Check the bottom of the cartridge bottle.
                              Yes, that's what, thank you very much

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