Aficio sp5210 user counter does not register consumption

[MIGUELMARCHENA]

GOOD DAY

in an sp5210 hobby when printing the consumption report for collection, it appears that several users appear without consumption, it appears in 0.
This has not happened to me before, but in the Panasonic it was configuration problems in the driver so I assume it will be the same.

I suggested to the network administrator the reinstallation of the driver but as you already know, the problem is always in the machines until they are proven that it is not so.

Is there a missing step or can it be the machine?

Thank you

[slimslob]

Re: Aficio sp5210 user counter does not register consumption

I know consumption was a term used for tuberculous but I didn't know machines could catch it.

[MIGUELMARCHENA]

[sandmanmac]

Re: Aficio sp5210 user counter does not register consumption

Are you just taking their word for it, or have you actually tested it yourself by using the codes that apparently show no usage and then printing the report again?
Sounds to me like "several users" may be using someone else's user code.
Just a thought....

[Phil B.]

Re: Aficio sp5210 user counter does not register consumption

huh? english please

[slimslob]

Re: Aficio sp5210 user counter does not register consumption

huh? english please

I think he doesn't like my joke.

[copier tech]

Re: Aficio sp5210 user counter does not register consumption

Are you just taking their word for it, or have you actually tested it yourself by using the codes that apparently show no usage and then printing the report again?
Sounds to me like "several users" may be using someone else's user code.
Just a thought....

[Phil B.]

Re: Aficio sp5210 user counter does not register consumption

I think he doesn't like my joke.

i read a lil french and english...

i wish people would reply in english... IMHO kinda rude

[MIGUELMARCHENA]

Re: Aficio sp5210 user counter does not register consumption

thanks for answering tomorrow I'll see it, there are 90 users 10 who do not register the meter Tomorrow I inform thanks Thank you for answering

[MIGUELMARCHENA]

no muestran usotomorrow I reviewThank you

[MIGUELMARCHENA]

no muestran usotomorrow I reviewThank you
tomorrow I reviewThank you

[keithxxiii]

Re: Aficio sp5210 user counter does not register consumption

Thank you google translate...

Hi,

just wanna share though, if user code authentication is enabled and print driver is configured properly (job type, user ID) and of course no duplicate CODES, then there should be no problem on the records. But 90 users? How'd you even manage that?

[MIGUELMARCHENA]

Re: Aficio sp5210 user counter does not register consumption

HI GOOD DAY

I went to the office
they have 2 sp5210 ... one good, no problem, the other was the one that did not register impressions.

many mistakes

there was no printing restriction on the machine,.

Choose to copy the notebook and erase the hard drive erase errors etc

I returned to intalar the notebook.

Now, on computers ...

codes with numbers more than established, codes numbers less
codes were missing in the boxes of the driver etc

already shown to the network administrator

once again as in 99% of the time it was not the machine, it was the bad execution of the network administrator

thank you very much everyone for your valuable contributions

regards

[copier tech]

Re: Aficio sp5210 user counter does not register consumption

Thank you google translate...

Hi,

just wanna share though, if user code authentication is enabled and print driver is configured properly (job type, user ID) and of course no duplicate CODES, then there should be no problem on the records. But 90 users? How'd you even manage that?

I had to set up 150 user codes at a school once!

[MIGUELMARCHENA]

Re: Aficio sp5210 user counter does not register consumption

I had to set up 150 user codes at a school once!

Well I thought I would have to configure each user again, explain the problem to the administrator and goodbye .... the erroe was from the ..... greetings