MPc5502a SPDF jamming

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  • Hadster
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2011
    • 264

    MPc5502a SPDF jamming

    Intermittently jamming with J013 & J014. See picture. New feed belt & DFPR, cleaned all rubber and sensors. I swapped the whole document feeder and still the same results! Pictures show where it's jamming and what paper looks like.
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  • guitar9199
    Service Manager

    Site Contributor
    1,000+ Posts
    • Sep 2016
    • 1097

    #2
    Re: MPc5502a SPDF jamming

    Might be a long shot, but have you replaced the separation roller and torque limiter in the ADF?

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    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35061

      #3
      Re: MPc5502a SPDF jamming

      Reverse roller has more bite than the feed belt. Some type of slippage on the drive for the feed belt. Could be the belt slipping on the drive roller or the one way bearing in the drive roller or the shaft it is on. On some DF that shaft is also driven by a one way bearing in the drive train, I have had to replace those in the past.

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      • Hadster
        Trusted Tech

        Site Contributor
        250+ Posts
        • Aug 2011
        • 264

        #4
        Re: MPc5502a SPDF jamming

        Originally posted by guitar9199
        Might be a long shot, but have you replaced the separation roller and torque limiter in the ADF?
        Yup, done that! Thanks!

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        • Hadster
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2011
          • 264

          #5
          Re: MPc5502a SPDF jamming

          Originally posted by slimslob
          Reverse roller has more bite than the feed belt. Some type of slippage on the drive for the feed belt. Could be the belt slipping on the drive roller or the one way bearing in the drive roller or the shaft it is on. On some DF that shaft is also driven by a one way bearing in the drive train, I have had to replace those in the past.
          I tried ruffing up the end of the shaft and the one way bearing in the drive roller with emory cloth and it still had issues pulling in the original. I think I will try and find a whole new feed section again to see what happens. I'm totally frustrated with this! I've had another MPC5501a doing the exact same thing and swapped that doc feed as well to no avail. 4 doc feeders with the same issue and only SPDF's????? Coincidence maybe. It has been very humid and wet here in VA lately and telling both law firms with these copiers that their documents are damp will not go over well.

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          • jonhiker
            Senior Tech

            500+ Posts
            • Apr 2010
            • 661

            #6
            Re: MPc5502a SPDF jamming

            check this bulletin out for the MP6503, it could apply to your particular issue, since it is the same SPDF

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            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 35061

              #7
              Re: MPc5502a SPDF jamming

              Originally posted by jonhiker
              check this bulletin out for the MP6503, it could apply to your particular issue, since it is the same SPDF
              If you really want to help people, I would suggest that you post the RTB as an attachment and a link to a document that requires a login name and password. North America techs can get access but those other parts might not be able.

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              • andy227
                Trusted Tech

                100+ Posts
                • Jan 2013
                • 219

                #8
                Re: MPc5502a SPDF jamming

                I know this is a few months old, but was a solution ever found to this issue ? I've had exactly this issue a few times now, as per photos, always on the 4501A feeders and it me drove nuts. Had one today, and I think I've found the cause.

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                • fshead
                  Service Manager

                  1,000+ Posts
                  • Jan 2009
                  • 2356

                  #9
                  Re: MPc5502a SPDF jamming

                  Had one today, and I think I've found the cause.>
                  and???

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                  • Hadster
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Aug 2011
                    • 264

                    #10
                    Re: MPc5502a SPDF jamming

                    Replaced three things..... Steel Feed shaft(has all the feed components on it), one way feed roller(white one) and one way feed drive shaft. So far so good!

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                    • sandmanmac
                      Field Supervisor

                      Site Contributor
                      2,500+ Posts
                      • Feb 2009
                      • 3947

                      #11
                      Re: MPc5502a SPDF jamming

                      Originally posted by Hadster
                      Replaced three things..... Steel Feed shaft(has all the feed components on it), one way feed roller(white one) and one way feed drive shaft. So far so good!
                      Pretty common issue in heavily used adf's in my experience. But you eliminated that as a suggestion with your original post, because you said that you replaced the entire feeder and it did the same thing, and then later that you'd tried the same thing on another machine with no results.
                      Are we to assume that the DF's that you swapped had the exact SAME issue?

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                      • Hadster
                        Trusted Tech

                        Site Contributor
                        250+ Posts
                        • Aug 2011
                        • 264

                        #12
                        Re: MPc5502a SPDF jamming

                        Originally posted by sandmanmac
                        Pretty common issue in heavily used adf's in my experience. But you eliminated that as a suggestion with your original post, because you said that you replaced the entire feeder and it did the same thing, and then later that you'd tried the same thing on another machine with no results.
                        Are we to assume that the DF's that you swapped had the exact SAME issue?
                        Oops! I forgot this is what I'm installing when I run into this for regular jamming. However, for this issue the problem turned out to be the 100yr old house it was in that was causing the intermittent jamming. Installed Smart Power Regulator to resolve. I don't know why i didn't think of it sooner. It's been running perfectly since.

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                        • andy227
                          Trusted Tech

                          100+ Posts
                          • Jan 2013
                          • 219

                          #13
                          Re: MPc5502a SPDF jamming

                          I found that the plastic guide plate bows slightly upwards (red arrow direction). You can see a fair amount of bowing/springyness when pushing down with your finger at that point. This results in the metal strip at the base of that separation rubber to be a higher level than plate A, and the paper catching the metal strip sometimes, resulting in exactly the situation in the OP's photo. To test this I placed a couple of paper wedges at the points of the green arrows to push the guide plate downwards, and no jams there whatsoever. The only thing is at the point (black arrow) where the guide plate then contacts the separation roller and torque limiter (especially that little plug at the side of the limiter), I had to file down a bit to maintain a gap, beware of that, but it seemed to work. Is it a different type of plastic on those guide plates/DF's that warps easier, should there be another screw to hold it down at that point, is that a part that needs replacing ?, I don't know, but that explains the fold on the paper at the point and subsequent jams. I hope this helps.

                          guide plate.jpg
                          Last edited by andy227; 03-02-2019, 02:22 PM.

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                          • Hadster
                            Trusted Tech

                            Site Contributor
                            250+ Posts
                            • Aug 2011
                            • 264

                            #14
                            Re: MPc5502a SPDF jamming

                            Originally posted by Hadster
                            Replaced three things..... Steel Feed shaft(has all the feed components on it), one-way feed roller(white one) and one-way feed drive shaft. So far so good!
                            Just to be clear on the parts I installed = B477-2191, D412-1622, and A806-1293.

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                            • anothertech
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Nov 2007
                              • 1714

                              #15
                              Re: MPc5502a SPDF jamming

                              Originally posted by Hadster
                              Just to be clear on the parts I installed = B477-2191, D412-1622, and A806-1293.
                              What is the product code of the document feeder? Or the model number of the Document feeder?

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