Ricoh MP-301 locked out of menu features

[Robinh]

I sold my first MP-301 to a local dentist, and their IT guy set it up to scan to folder. Worked fine for the first 90 day, then the customer tried to set it up to scan to Email and the scan feature quit working. The customer brought their IT guy back, and he threw his arms in the air, and passed it back to me. I am now unable to access some features in the user tools menu, like setting the IP address. We tried doing a memory clear SP5-801-11 and all that did was reset the IP address. I apologize if this should be an easy answer, but I'm stumped, can you help me?

Thanks,

Robin

[FrohnB]

Re: Ricoh MP-301 locked out of menu features

I have run into this with the 301 before. In my case it was a firmware upgrade that took care of it.

EDIT: Had something to do with the SMB 2/3 updates. Just like your case, we were unable to get into interface settings and such.

[NeoMatrix]

Re: Ricoh MP-301 locked out of menu features

Most likely cause is using a fixed MFD IP address in/along side all the other computer DHCP assigned IP address on the network.
If the customer turns their computers on first before the MFD, then the DHCP server will assign their computers/roaming laptop to the fixed MFD IP address.

Reserve the MFD fixed IP address at the DHCP server, or use DHCP on the MFD itself, an use hostnaming convention for the MFD IP addressing.

Alternatively, turn off all DHCP, an assign fixed IP addresses for "ALL" devices on/entering the network.

HTH

[copier tech]

Re: Ricoh MP-301 locked out of menu features

Did the IT guy set an Admin password?

Also as stated update the firmware.

[tjvincent]

Re: Ricoh MP-301 locked out of menu features

I've had this where you can't get into the network settings on the panel to change the IP, it had the wrong LCD firmware installed, make sure you have D1271498C installed

[Robinh]

Re: Ricoh MP-301 locked out of menu features

Did the IT guy set an Admin password?

Also as stated update the firmware.

He swears it's their policy not to change a default password, and he knew it was supposed to be Admin and blank, but we're also unable to access the logon button.

[Robinh]

Re: Ricoh MP-301 locked out of menu features

Most likely cause is using a fixed MFD IP address in/along side all the other computer DHCP assigned IP address on the network.
If the customer turns their computers on first before the MFD, then the DHCP server will assign their computers/roaming laptop to the fixed MFD IP address.

Reserve the MFD fixed IP address at the DHCP server, or use DHCP on the MFD itself, an use hostnaming convention for the MFD IP addressing.

Alternatively, turn off all DHCP, an assign fixed IP addresses for "ALL" devices on/entering the network.

HTH

Most of this went over my head, but I'm going to try and figure this out.

Thanks

[CopyBats]

Re: Ricoh MP-301 locked out of menu features

Have you confirmed if the IP address has an access control range setup? Go to the copier and go to user tools. Then go to Printer features, and you will see an option for config page. Upload that here so I can have a quick look.

[Robinh]

Re: Ricoh MP-301 locked out of menu features

Have you confirmed if the IP address has an access control range setup? Go to the copier and go to user tools. Then go to Printer features, and you will see an option for config page. Upload that here so I can have a quick look.

I don't have a config page, but I'm going back tomorrow and will print one. I do have a win test print page, attached.

Thanks again for your help.

Robin

[sandmanmac]

Re: Ricoh MP-301 locked out of menu features

I don't have a config page, but I'm going back tomorrow and will print one. I do have a win test print page, attached.

Thanks again for your help.

Robin

Yeah....I'm afraid this is of no help to anyone

[copier tech]

Re: Ricoh MP-301 locked out of menu features

I don't have a config page, but I'm going back tomorrow and will print one. I do have a win test print page, attached.

Thanks again for your help.

Robin

With all due respect I would escalate this to one of your work colleagues who atleast has a tiny bit of IT experience.................

[keithxxiii]

Re: Ricoh MP-301 locked out of menu features

I've had this where you can't get into the network settings on the panel to change the IP, it had the wrong LCD firmware installed, make sure you have D1271498C installed

we had this one recently... yep it was the operation panel firmware after all. So update all of your firmwares

[Robinh]

Re: Ricoh MP-301 locked out of menu features

With all due respect I would escalate this to one of your work colleagues who atleast has a tiny bit of IT experience.................

I've been a tech for 38 years, at one point in time I was a regional service manager for Danka, my first home network was Lantastic. ;-)

Today, I'm self employed, it's just me. I only sell the segment one Ricoh, and I tell my customer's that I will support their IT guy. I installed this machine and with the help of their IT guy, we set it up to scan to file, it was working great, the customer and their IT guy messed with it and can't get it fixed. So my options are limited.

If I can't figure it out, I might call in a favor from one of the guys who used to work for me, but I'd like to take a shot at figuring it out myself. :-D

Thanks for the help

Robin

The customer called me up the other day, said the Ricoh wasn't printing their checks from Quickbooks correctly. I ran over, and helped them figure out how to align their checks in Quickbooks Online. This job doesn't get any easier. :-/

[NeoMatrix]

Re: Ricoh MP-301 locked out of menu features

I've been a tech for 38 years, at one point in time I was a regional service manager for Danka, my first home network was Lantastic. ;-)

...snip..

The customer called me up the other day, said the Ricoh wasn't printing their checks from Quickbooks correctly. I ran over, and helped them figure out how to align their checks in Quickbooks Online. This job doesn't get any easier. :-/

Yes Robin (Male); appreciate your humility. 38 years is plenty of expertise.

Re. Job expertise.
When you add in I.T. the job doesn't get any easier. The more you learn the more people expect for you to pull miracles out of you're backside. It's all part of being a Tech'o or IT guy. Add in the fact that I.T. has a million different software flavours and machine platforms; you can reach to point of grey hair early in life, if you haven't tore it all out before then.

Years ago as a running prank I made up hand full of business cards with the slogan "Professional Know I.T. All". Some people saw the funny side of it....
I'm tempted to make up another similar business card with "Professional Santa Claus --Free Gifts For All."

Keep plugging away at the IT. your on the right forum. The guys will assist where they can....

[adoug]

Re: Ricoh MP-301 locked out of menu features

Did you try using the WIM and log on as supervisor and change the admin password there??

Also make sure the DNS settings 1 and back up DNS setting are not the same pretty sure that will allow printing but stop scanning.

Try resetting user info think it's so 5 832 6 also.
Hope this helps some what.