Ricoh Fax5510L VOIP Woes

[monarke4]

When we had ATT U-verse it worked perfectly with no changes to the way the machine operated. Now with Sonic.net it's turned into a headache.

This machine has Line 1 and Line 2 modem cards. I reduced the modem speed to what the Grandstream HT801 ATA maximum allowable Fax Speed (14,400kbps) for both TX and RX.

I then had success dialing from one line to the other (VOIP "Sonic.net" line to the ATT POTS line) via the Central Office about 1.2 miles away (2.4 miles round trip). A single page at Extra Super Fine (600dpi).

Next I tried a further distance. From my home near El Segundo to Pasadena where my EA lives, approximately 26 miles. No go. It dials, the other end answers, and seems to negotiate correctly.

On the 5510's display is shown A4 > A4, P.1 and the receiving phone number. In a about 30 seconds or so it disconnects and the page is not sent. Print the journal and it reveals an ECM error.

I saw copyaction's notes and thought they might adapt but it doesn't seem to fit in the same way for this model, or I'm trying this when I'm just too tired to think correctly.

Thanks

[davel]

Re: Ricoh Fax5510L VOIP Woes

Use Ricoh's recommended VOIP settings to slow things down, this is all you can do.

[Phil B.]

Re: Ricoh Fax5510L VOIP Woes

When we had ATT U-verse it worked perfectly with no changes to the way the machine operated. Now with Sonic.net it's turned into a headache.
This machine has Line 1 and Line 2 modem cards. I reduced the modem speed to what the Grandstream HT801 ATA maximum allowable Fax Speed (14,400kbps) for both TX and RX.
I then had success dialing from one line to the other (VOIP "Sonic.net" line to the ATT POTS line) via the Central Office about 1.2 miles away (2.4 miles round trip). A single page at Extra Super Fine (600dpi).
Next I tried a further distance. From my home near El Segundo to Pasadena where my EA lives, approximately 26 miles. No go. It dials, the other end answers, and seems to negotiate correctly.
On the 5510's display is shown A4 > A4, P.1 and the receiving phone number. In a about 30 seconds or so it disconnects and the page is not sent. Print the journal and it reveals an ECM error.
I saw copyaction's notes and thought they might adapt but it doesn't seem to fit in the same way for this model, or I'm trying this when I'm just too tired to think correctly.
Thanks

ANY VOIP I have EVER setup on ANY brand.. needs speed set @ 9600 baud... ecm OFF and depending on that model, there are other settings required. Follow setup rules for that model. Do they have a DLS modem splitter on it?

[monarke4]

Re: Ricoh Fax5510L VOIP Woes

ANY VOIP I have EVER setup on ANY brand.. needs speed set @ 9600 baud... ecm OFF and depending on that model, there are other settings required. Follow setup rules for that model. Do they have a DLS modem splitter on it?

You threw me for a loop there as I read DLS modem splitter. I suppose you mean DSL band filter?

The Ricoh 5510L has it's own extensions on a Panasonic PABX (KX-TA824). There is a DSL splitter at the CO connection before entering the PABX.

The Ricoh 5510L Service Manual only seems to mention FAX over IP and not actually VOIP over dial-up.

I have sent a message to Ricoh support. Hopefully there won't be too much hysterical laughter on their part.

[blackcat4866]

Re: Ricoh Fax5510L VOIP Woes

... I have sent a message to Ricoh support. Hopefully there won't be too much hysterical laughter on their part.

Good luck with that. =^..^=

[davel]

Re: Ricoh Fax5510L VOIP Woes

Try these settings.

[Phil B.]

Re: Ricoh Fax5510L VOIP Woes

You threw me for a loop there as I read DLS modem splitter. I suppose you mean DSL band filter?

yes a typo Digital Subscriber Line filter

[Phil B.]

Re: Ricoh Fax5510L VOIP Woes

Try these settings.

wouldn't those setting be dependant on Country of Origin? OP is in USA you are in AU

[NeoMatrix]

Re: Ricoh Fax5510L VOIP Woes

Email your local Teleco for their FOLD's test (Fax On Line Diagnostics) check.

Ensure the telephone DSL line filter in situ...

1. Send a test fax to the above FOLD's telephone number.

2. Look over the FOLD's return test fax for the TX and RX line attenuation settings.

3. Adjust Ricoh MFD SP fax attenuation settings in service mode to suit the physical line condition.

Repeat steps 1..3 above until the line attenuation is at optimal Eg. Good to Excellent.

HTH

[davel]

Re: Ricoh Fax5510L VOIP Woes

If using VOIP you are not using the phone line.

[guitar9199]

Re: Ricoh Fax5510L VOIP Woes

If using VOIP you are not using the phone line.

Well... Technically they ARE, but only up to the VOIP modem. LOL!

...sorry, couldn't resist.

[prado]

Re: Ricoh Fax5510L VOIP Woes

If using VOIP you are not using the phone line.

There is a technical bulletin on the Ricoh website regarding this...

[monarke4]

Re: Ricoh Fax5510L VOIP Woes

There is a technical bulletin on the Ricoh website regarding this...

I doubt this technical bulletin is available to the public.

Does anyone have it?

Hopefully such a request does not jeopardize the Rules Of Conduct here.

I saw this flurry of responses and thought maybe the board had been fixed, but alas I see it hasn't <heavy sigh>

[monarke4]

Re: Ricoh Fax5510L VOIP Woes

Email your local Teleco for their FOLD's test (Fax On Line Diagnostics) check. HTH

There is one small problem.

I use Sonicnet which is an ISP, Email and VOIP provider. Not a telephony company.

Though I could probably post question their user message board, the official policy is that I am on my own when setting up and diagnosing problems with a fax machine. AT&T U-Verse Voice/Internet has the exact same policy.

[monarke4]

Re: Ricoh Fax5510L VOIP Woes

Well... Technically they ARE, but only up to the VOIP modem. LOL!

...sorry, couldn't resist.

More...Technically.... Since Sonic's VOIP box is plugged into the port of the AT&T provided Router, I do not think it is considered a modem, but instead an ATA (Analog to Telephone Adapter). More like an intelligent D/A Converter?