SP 5200s

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • ABS tect
    Senior Tech

    500+ Posts
    • Sep 2013
    • 509
    #1

    SP 5200s

    Can't get this machine to scan for the life of me...ive saved several past forums but cant seem to find the magic thing i need to change.

    Interface settings list matches to another machine that can scan (another 5200s)

    I did SP 5-832-001, 5-801-10,11 5-846-046

    Network Security level set to 1, http is up, ipv4 is active.

    Any ideas why it wont scan? I am scanning to folder on windows 7, it is just this printer so i know its not the computer or network.

    Thanks in advance!
    Tags: 5200s, ideas, network, scan
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: SP 5200s

      Originally posted by ABS tect
      Can't get this machine to scan for the life of me...ive saved several past forums but cant seem to find the magic thing i need to change.
      Interface settings list matches to another machine that can scan (another 5200s)
      I did SP 5-832-001, 5-801-10,11 5-846-046
      Network Security level set to 1, http is up, ipv4 is active.
      Any ideas why it wont scan? I am scanning to folder on windows 7, it is just this printer so i know its not the computer or network.
      Thanks in advance!
      does the machine have access to that folder?
      what method are you setting up the scan?
      can you ping the machine from PC?

        Comment

        • tufbnme
          Trusted Tech

          250+ Posts
          • Feb 2008
          • 493
          #3
          Re: SP 5200s

          Is the firmware the latest version? Also check to be sure the SMB workgroup name is the same.

            Comment

            • NeoMatrix
              Senior Tech.

              2,500+ Posts
              • Nov 2010
              • 3514
              #4
              Re: SP 5200s

              DHCP network or fixed IP network ?
              Are using DHCP and host naming on the printer or fixed IP address?

              Have you deleted the share directory on the PC and forgot to set the file share directory access = Everyone ?
              Check you have the correct password in the printer address book which should match the PC user password.

              I assume the PC firewall is set to allow file and printer sharing.
              Are you using Domain , Public or Private firewall settings?

              Netbios port 445 is turned off?

              Does the printer have a print/scan SD-card ?

              Don't forget to power down and reboot to enable settings.
              Inauguration to the "AI cancel-culture" fraternity 1997...
              •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                Comment

                • sandmanmac
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3947
                  #5
                  Re: SP 5200s

                  Can you scan to your own Laptop?
                  I seldom attempt new setup on a customer's network, until I know for sure it functions properly outside of it.

                    Comment

                    • ABS tect
                      Senior Tech

                      500+ Posts
                      • Sep 2013
                      • 509
                      #6
                      Re: SP 5200s

                      Workgroup name is the same
                      Fixed IP
                      I can ping it from my computer
                      Firewall is turned off
                      Folder is shared with everyone read/write
                      Firmware is up to date
                      the 5200s doesn't have scan/print cards on them like the mp 201 (at least in my experience, ive had several setup to scan without the print/scan sd card)

                      It is not the pc or network...i have the machine in my shop with my personal computers. Another 5200 right next to it can scan and they both have the exact same information programmed into them as far as the address book is concerned.

                        Comment

                        • tufbnme
                          Trusted Tech

                          250+ Posts
                          • Feb 2008
                          • 493
                          #7
                          Re: SP 5200s

                          Get a boat, you have the anchor.

                            Comment

                            • keithxxiii
                              Just a tech

                              250+ Posts
                              • Nov 2014
                              • 468
                              #8
                              Re: SP 5200s

                              what does the log say in web image monitor? have you checked the smb version it uses?
                              Aye! Cut the crap

                                Comment

                                • NeoMatrix
                                  Senior Tech.

                                  2,500+ Posts
                                  • Nov 2010
                                  • 3514
                                  #9
                                  Re: SP 5200s

                                  Both NIC lights are active?

                                  Try resetting the NCS through SP mode.

                                  If not you have a dead NIC.
                                  Inauguration to the "AI cancel-culture" fraternity 1997...
                                  •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                                    Comment

                                    • guitar9199
                                      Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Sep 2016
                                      • 1097
                                      #10
                                      Re: SP 5200s

                                      Have you checked to see if the SMB v2/v3 firmware is installed? rfg078851 is the file name (released 05/10/2018). With recent Micro$oft updates, SMB v1 has probably been disabled on your computer...but the other device in your office has the firmware updated already,

                                        Comment

                                        • luca72
                                          Field Supervisor

                                          1,000+ Posts
                                          • Oct 2017
                                          • 1556
                                          #11
                                          Re: SP 5200s

                                          Originally posted by ABS tect
                                          Can't get this machine to scan for the life of me...ive saved several past forums but cant seem to find the magic thing i need to change.

                                          Interface settings list matches to another machine that can scan (another 5200s)

                                          I did SP 5-832-001, 5-801-10,11 5-846-046

                                          Network Security level set to 1, http is up, ipv4 is active.

                                          Any ideas why it wont scan? I am scanning to folder on windows 7, it is just this printer so i know its not the computer or network.

                                          Thanks in advance!


                                          I also think as guitar9199 would seem that the smb1 has not been used for more than 15 days is disabled, check in "activate / deactivate windows functionality" now I have no win10 in front, but basically: smb1 = on and remove the flag from " disable if not used "... since you say that on the other side by side with the same settings works.
                                          "loneliness is an invention of the white man, when we are alone we talk to everything around us, we are never alone" (Ojibwa)

                                            Comment

                                            • Oze
                                              Ricoh Fanboy

                                              1,000+ Posts
                                              • Jul 2008
                                              • 1663
                                              #12
                                              Re: SP 5200s

                                              Having a similar issue with an SP5210SR scanning to 2 new win 10 pc's.
                                              Check that the network settings are set to "Private" on not "Public".
                                              MY issue does seem to be SMB v1 on the new pc's as 2 other pc's can scan to folder.
                                              If I can't get around it it'll be FTP scanning for this customer

                                                Comment

                                                • Mark Bbb
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Jun 2012
                                                  • 1662
                                                  #13
                                                  Re: SP 5200s

                                                  I have this issue also on a mpc2050. One lap top ok, other lap top no!
                                                  I even posted it here, but can't find it anymore...

                                                    Comment

                                                    • Mark Bbb
                                                      Service Manager

                                                      1,000+ Posts
                                                      • Jun 2012
                                                      • 1662
                                                      #14
                                                      Re: SP 5200s

                                                      Originally posted by Mark Bbb
                                                      I have this issue also on a mpc2050. One lap top ok, other lap top no!
                                                      I even posted it here, but can't find it anymore...
                                                      Also with windows 10

                                                        Comment

                                                        Previous template Next
                                                        Working...