scan to folder to PC ok, to lap top failed

[paulg]

Re: scan to folder to PC ok, to lap top failed

If its Windows 7 and scanning stop since the latest Windows updates then whoever deals with Computers needs to roll back the updates. Ricoh UK Technical Support were posting about it this morning on their website.

[paulg]

Re: scan to folder to PC ok, to lap top failed

I realised most of you can't access the website if not in the UK.

Microsoft have released their January 'Monthly Roll-up':
https://support.microsoft.com/en-us/...date-kb4480970
..which contains important security updates. Unfortunately one of the included updates 'breaks' (read: increases security in an unproductive way) SMB2 shares.
Allegedly the following registry hack works around the 'problem'; documented here:
https://support.microsoft.com/en-us/...cy-registry-se
Many users have claimed success with the hack. RUK TSG are not suggesting you make the registry change; altering HKEY /DWORD data is not without its risks so do so at your own risk.
You might instead consider rolling back the 'roll-up' until Microsoft have fixed the issue; they've received a lot of complaints apparently.
We have had problems reported from 4 customers already so this is just a heads up for you to be prepared if asked.

[copier tech]

[slimslob]

Re: scan to folder to PC ok, to lap top failed

Or just check its logs to see if it is blocking. Most major security suites will give a pop up warning when a new unknown activity occurs. It will give you the option to Allow or Block. If Allow is not clicked within a short time frame, it will automatically block. Once blocked it will continue to block until you edit the rules.

[sandmanmac]

Re: scan to folder to PC ok, to lap top failed

I’ll also add that if you have any antivirus software on your laptop uninstall it & try scanning again.

We are WAY past this being just a scanning issue. PC's are no longer accessible on the network - at least in my case

Microsoft have released their January 'Monthly Roll-up':
https://support.microsoft.com/en-us/...date-kb4480970
..which contains important security updates. Unfortunately one of the included updates 'breaks' (read: increases security in an unproductive way) SMB2 shares.

Thanks, but this seems to only be related to Windows 7 updates and I've had the issue on both Windows 7 and my own Windows 10 PC.
I've uninstalled all of the updates that have been installed so far in 2019, but I can't reverse the problem .
In addition, my laptop and PC have the exact same updates. The laptop is fine as far as file sharing and scanning go, only the PC has the issue

[slimslob]

Re: scan to folder to PC ok, to lap top failed

In addition, my laptop and PC have the exact same updates. The laptop is fine as far as file sharing and scanning go, only the PC has the issue

This could have to do with one of the major problems with Windows 10. Not all Windows 10 are the same. In all likelyhood, the original build numbers are dofferent.

[NeoMatrix]

Re: scan to folder to PC ok, to lap top failed

Always check the basics, especially on the computers / laptop. MS updates will often "correct threats". Recheck the folder properties, and the sharing permissions.
Try using an IP address instead of a computer name in the path.
Make sure the computer is on a "work, home or private network" NOT public.
As a last ditch, I have added a new user with administrator credentials and then it works ( go figure )

Good luck

Re. Add new user account to fix SMB1 scan faults.

I've seen the above SMB scan fault, its been a few years ago now though.

I believe it may come about from deleting the entire shared "Scan" folder verses deleting each file individually from the scan folder.
By deleting the entire scan folder,I believe the shared folder credentials are held over in Windows "Restore" services function software somehow, and this will not allow the creating of the same shared folder while allocating the old user ACL.

Buy creating a new user the old(deleted) share folder can be created new again and shared to the new user settings allowing SMB to scan to the new created same shared folder.

The above is only theory, I have not spent any time looking for the fault, I only did the new-user account PC fix at that time, and then left the customers office.

HTH

[slimslob]

Re: scan to folder to PC ok, to lap top failed

Re. Add new user account to fix SMB1 scan faults.

I've seen the above SMB scan fault, its been a few years ago now though.

I believe it may come about from deleting the entire shared "Scan" folder verses deleting each file individually from the scan folder.
By deleting the entire scan folder,I believe the shared folder credentials are held over in Windows "Restore" services function software somehow and this will not allow the creating of the same shared folder while allocating the old user ACL.

Buy creating a new user the old(deleted) share folder can be created new again and shared to the new user settings allowing SMB to scan to the new created same shared folder.

The above is only theory, I have not spent any time looking for the fault, I only did the new-user account PC fix at that time and then left the customers office.

HTH

What I used to tell my customers was to move the file oiut of the scan folder, not delete.

You are right as far as deleting folders. Every item created has an object number. It is noit used for anything specific, just internal to Windows, like MAC numbers on electronic devices or Process IDs in Unix, Xenix Lynix. If you delete then recreate a folder, it is best to go into the address book and search the target folder again.

[NeoMatrix]

Re: scan to folder to PC ok, to lap top failed

What I used to tell my customers was to move the file oiut of the scan folder, not delete.

You are right as far as deleting folders. Every item created has an object number. It is noit used for anything specific, just internal to Windows, like MAC numbers on electronic devices or Process IDs in Unix, Xenix Lynix. If you delete then recreate a folder, it is best to go into the address book and search the target folder again.

The numbers are called Global Unique Identifiers or GUID's in computing software terms.
They are a software algorithm generated numbers which are unique to all other computing numbers in existence.
GUID's are said to be absolutely unique so as to identify any item,function,algorithm or app that exists in global world wide computing terms.

[Mark Bbb]

Re: scan to folder to PC ok, to lap top failed

Re. Add new user account to fix SMB1 scan faults.

I've seen the above SMB scan fault, its been a few years ago now though.

I believe it may come about from deleting the entire shared "Scan" folder verses deleting each file individually from the scan folder.
By deleting the entire scan folder,I believe the shared folder credentials are held over in Windows "Restore" services function software somehow, and this will not allow the creating of the same shared folder while allocating the old user ACL.

Buy creating a new user the old(deleted) share folder can be created new again and shared to the new user settings allowing SMB to scan to the new created same shared folder.

The above is only theory, I have not spent any time looking for the fault, I only did the new-user account PC fix at that time, and then left the customers office.

HTH

i have add a new account, no good. I have installed the latest firmware, no good. Right now i am dis-installing Norton, please wait for that.

[Mark Bbb]

Re: scan to folder to PC ok, to lap top failed

i have removed Norton, no good.

[Mark Bbb]

Re: scan to folder to PC ok, to lap top failed

made another folder on desk top, no good.

[Mark Bbb]

Re: scan to folder to PC ok, to lap top failed

update:
It's a bug in the latest upgrade in Windows 7 or in Win 2008 of this month:
The exact number of the update is:
Windows update KB4480970

Go to config screen, windows update, historie of updates, and look for this.
If it's in the list, run this on the pc:

reg add HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Pol icies\system /v LocalAccountTokenFilterPolicy /t REG_DWORD /d 1 /f

Don't ask me how to run it, but this needs to be activated "somewhere". I'm sorry, but the IT'er was so fast, i could not follow what he did (team viewer).

[Mark Bbb]

Re: scan to folder to PC ok, to lap top failed

Patch Tuesday updates for Win7, KB 4480970 and KB 4480960 knock out networking | Computerworld

[TonerMunkeh]

Re: scan to folder to PC ok, to lap top failed

Definitely get the customer's IT to do this, I wouldn't like to take down a server when changing a registry key.