mp4001 sometimes offline (ping ok)

[Mark Bbb]

When it is "offline", no scan or print is possible, but pinging is succesfull.
This happens about 2 times a week.
Can this problem be due to a bad controller, or a network problem?
thanks for your input!
Also: prints form host A between prints from host B.
Any solution?

Thank you !!!!

[Bix]

Re: mp4001 sometimes offline (ping ok)

Hi, this looks a lot like a DNS problem. When you're offline, they do not work.


In the scan enter the IP address and not the host name.

[slimslob]

Re: mp4001 sometimes offline (ping ok)

When it is "offline", no scan or print is possible, but pinging is succesfull.
This happens about 2 times a week.!

Might be an IP conflict with a device that is not there all the time such as an outside sales person's mobile device or remote access thru a VPN.

Also: prints form host A between prints from host B.
Any solution?

Sounds like normal operation. Jobs are printed in the order received. If host A's job is sent before host B's second job, it will print between the jobs.

[Mark Bbb]

Re: mp4001 sometimes offline (ping ok)

Slim, you write:
"Sounds like normal operation. Jobs are printed in the order received. If host A's job is sent before host B's second job, it will print between the jobs."

But, this is the situation:
A few seconds after print job A another host sends printjob B.
The problem now is that the pages of printjob B are stacked between the sheets of printjob A...
So customer needs to sort out job b from jab a...

[Mark Bbb]

Re: mp4001 sometimes offline (ping ok)

This i told customer:
1. erase the oldest printfile (blocking the rest) because it will probabely be a attachment off email
2. WSD port or Class driver = bad
3. "use printer offline" needs to be off!
4. reset print spooler
Can a controller be sometimes good, and sometimes go offline?
Or is it more like: "it works, or it don't works"
?

[slimslob]

Re: mp4001 sometimes offline (ping ok)

Use the Ricoh PCL 6 Driver and set spooling to on advanced tab to start printing after last page is spooled on all computers. This way if a page is slow to spool another job will not get in front of it. If you have a server on the network, send all printing through the server.The server will handle all spooling and job separation.

[anothertech]

Re: mp4001 sometimes offline (ping ok)

Can a controller be sometimes good, and sometimes go offline?
Or is it more like: "it works, or it don't works"
?

This does not sound like a controller problem. Usually it works or it does not.

[NeoMatrix]

Re: mp4001 sometimes offline (ping ok)

Re. Suspected Hardware fault.

Assuming the copier is local to the building and on the same network:

From a CMD window continuously ping the copier from the problem PC eg. "ping -t" .
(Assuming the problem PC is also virus free.)
Example : Ping 10.1.1.254 -t

Press CTRl-C to stop the ping command.

Wait an see if there are any discrepancies in the result echo reply timing.

If there are large delays in the results you many have a hardware issue. ie NIC ,Switch or Router problem.

NB. Use "tracert" if you want to see the route hops.

[Mark Bbb]

Re: mp4001 sometimes offline (ping ok)

@ NeoMatri, you write:
"If there are large delays in the results you many have a hardware issue. ie NIC ,Switch or Router problem."
Have you ever experience an electronic board sometimes failing? My guess is that it will always works fine or not at all, with no in betweens...
???

[NeoMatrix]

Re: mp4001 sometimes offline (ping ok)

@ NeoMatri, you write:
"If there are large delays in the results you many have a hardware issue. ie NIC ,Switch or Router problem."
Have you ever experience an electronic board sometimes failing? My guess is that it will always works fine or not at all, with no in betweens...
???

Yes I have witness an office network switch fail. The switch would randomly take PC's offline.
While testing the switch there where large delays in the ping command.
The switch die not long after we stress tested it (day or two) an the item was replace. There was no further issues on the network.

I've seen my own home network switch fail similar as well...

[Mark Bbb]

Re: mp4001 sometimes offline (ping ok)

Indeed, the controller of a mp4001 was sometimes ok, and sometimes not ok.
It kept getting worse in time...
So it starts failing once a week and gradully became worse to 3 times a day, going offline.
When user toolls are accessed when the mp4000 was offline, only the "counter" is shown solid black, all the rest is gray.
So, from that point we knew it was the controller.
So, an electronic board can work sometimes good, and sometimes bad.
That is not good news; it makes trouibleshooting far more difficult!

[MIGUELMARCHENA]

Re: mp4001 sometimes offline (ping ok)

I happened something similar on two occasions

the first was a salesman who arrived and his cell phone took the same ip from the machine.

problem two a virus in an accounting program.

[Mark Bbb]

Re: mp4001 sometimes offline (ping ok)

I happened something similar on two occasions

the first was a salesman who arrived and his cell phone took the same ip from the machine.

problem two a virus in an accounting program.

ok

[CopyBats]

Re: mp4001 sometimes offline (ping ok)

Does it show as offline on multiple computers? Are you able to access the machine from WIM?

I have found 2 usual causes for this problem

1) IP conflict ( another device on same network has same ip)
2) Customer has selected the pause printing option unknowingly on the machine. When you go to see whats printing on the printer, you'll have the option to pause the printer and bring it back online ( this may only work if there is only one computer there)

Good Luck

[Mark Bbb]

Re: mp4001 sometimes offline (ping ok)

Does it show as offline on multiple computers? Are you able to access the machine from WIM?

I have found 2 usual causes for this problem

1) IP conflict ( another device on same network has same ip)
2) Customer has selected the pause printing option unknowingly on the machine. When you go to see whats printing on the printer, you'll have the option to pause the printer and bring it back online ( this may only work if there is only one computer there)

Good Luck

contact to WIM was impossible at the time of being ofline...