MP301 scan to email fails - Authentication error

[copyaction]

[COPIERMAN]

Re: MP301 scan to email fails - Authentication error

you said ran report. did you email something to your self and it work. If you didn't test email they might try getting you to fix there problem for free. One of those things when you go then all of a sudden something doesn't work. If i can test all functions before and after to make sure it all is working then have them sign off. On gmail will have to look at all settings. Copier might need firmware to be update for authentication problem.

[guitar9199]

Re: MP301 scan to email fails - Authentication error

Authentication problem tells ME that someone updated the password on their email account...but forgot to put the new password into the copier!

I've got some "Enterprise" customers that change passwords every 90 days...whether they need to or not!! FINALLY convinced them to create a user JUST for the copier for SMB Scan that was exempt from the 90-day password change rule, and have had no callbacks since.

[copyaction]

Re: MP301 scan to email fails - Authentication error

Authentication problem tells ME that someone updated the password on their email account...but forgot to put the new password into the copier!

I've got some "Enterprise" customers that change passwords every 90 days...whether they need to or not!! FINALLY convinced them to create a user JUST for the copier for SMB Scan that was exempt from the 90-day password change rule, and have had no callbacks since.

I had them log out of their email and re-enter the password and also re-enter it on the 301.

[dave w]

Re: MP301 scan to email fails - Authentication error

Do you know if a recovery email was entered for the security and if that address was getting any "Sign-in attempt was blocked" messages?

Dave

[Zeldaman]

Re: MP301 scan to email fails - Authentication error

Hi there!
I bet there was one of those "f....ng" updates from microsoft, make a complete fw-update to solve scanning-problems (RTB 095).
Greetings...

[copyaction]

Re: MP301 scan to email fails - Authentication error

Do you know if a recovery email was entered for the security and if that address was getting any "Sign-in attempt was blocked" messages?

Dave

That is a good question

[sandmanmac]

Re: MP301 scan to email fails - Authentication error

I had them log out of their email and re-enter the password and also re-enter it on the 301.

Logging in on a PC has nothing to do with whether or not 2 step verification is enabled.
It's only needed when you want to sync the email to a device OR When setting up scan to email on a device (as a couple of examples).
You need to generate a specific password in the Gmail security settings and then use THAT p/w on the device.
I ran into this exact issue yesterday

[copier tech]

Re: MP301 scan to email fails - Authentication error


Simply create a new gmail account & use that.

[copyaction]

Re: MP301 scan to email fails - Authentication error

Logging in on a PC has nothing to do with whether or not 2 step verification is enabled.
It's only needed when you want to sync the email to a device OR When setting up scan to email on a device (as a couple of examples).
You need to generate a specific password in the Gmail security settings and then use THAT p/w on the device.
I ran into this exact issue yesterday

Yes thank you for that.
the only reason I had them log in was so that I could see with my own eyes that they were using a valid password.

so would they need a different password than what they use for their gmail account?

[sandmanmac]

Re: MP301 scan to email fails - Authentication error

Yes thank you for that.
the only reason I had them log in was so that I could see with my own eyes that they were using a valid password.

so would they need a different password than what they use for their gmail account?

If 2 step verification is enabled...YES, they'll need to generate an "App password" for the device. It WILL NOT work without it

edit I'm not sure, but it may be becoming necessary to use 2 step verification for applications like this, rather than just "allowing Less secure apps", so if scanning is not possible when "Less secure apps" is enabled, set it up as I've described. It's never failed for me

[bsm2]

Re: MP301 scan to email fails - Authentication error

Had a customer with a gmail error . did nothing working now think maybe gmail had a problem

[slimslob]

Re: MP301 scan to email fails - Authentication error

If 2 step verification is enabled...YES, they'll need to generate an "App password" for the device. It WILL NOT work without it

edit I'm not sure, but it may be becoming necessary to use 2 step verification for applications like this, rather than just "allowing Less secure apps", so if scanning is not possible when "Less secure apps" is enabled, set it up as I've described. It's never failed for me

If "allow less secure apps" is not setup properly, Google will turn it off after a set number of days.