New Model IM

[copier tech]

Re: New Model IM

Nothing to worry about, customer will still feed tatty originals, paper clips etc into the DF & book a call.

We've all seen the daft things users do, I have heard car drivers taking their vehicle to their mechanic because of a warning light on the dash (screen wash low)

[davel]

Re: New Model IM

Do you sell Safecom? I have been told that Nuance will not be providing a SOP version of Safecom. We have a few big contracts with Ricoh/Safecom.

Java is available as an option plus you need extra 4GB memory card.

[Oze]

Re: New Model IM

I agree, but we are seeing a definite shift in what Ricoh wants. We are seeing the older tenured techs being packaged out and replaced with young techs that Ricoh has no intention on advancing through a career path (the management actually said so). They seem to want a small number of experienced techs good at troubleshooting and the rest will be less-skilled parts changers/ toner mopper-uppers.

The new series will allow a guy like me to be replaced with two young guns who don't know $h!t from beans...

And now with us having to install Remote Connect on the panels of the 04 series it also seems as though Ricoh might be moving away from Service/Supplies operators as well.

[sturmtrooper]

Re: New Model IM

Nothing to worry about, customer will still feed tatty originals, paper clips etc into the DF & book a call.

We've all seen the daft things users do, I have heard car drivers taking their vehicle to their mechanic because of a warning light on the dash (screen wash low)

I once fished a couple sheets of type K staples out of a SPDF. Customer didn't bother to mention that they had spilled staples while reloading the cartridge "thought they got them all." Would have saved a fair amount of time if they had told me in the beginning.

[DRichard]

Re: New Model IM

Edit: Just checked and at least for the IMC2000/2500 the fuser and fusing sleeve are same dealer price. Huh. Interesting.

I (cautiously) repeat...so far, so good.

[davel]

Re: New Model IM

And now with us having to install Remote Connect on the panels of the 04 series it also seems as though Ricoh might be moving away from Service/Supplies operators as well.

Remote connect only allows operator to log into machine at customers request to change settings if need be.

[Phil B.]

Re: New Model IM

Here's my take on customer replacing parts 1. They can barely load the paper correctly 2. Most of them can't follow instructions even the pictogram on the toner box 3. Lazy 4. Most don't have time to deal with the machine.......I could go on but you guys already know most of this. Hell most of the time I can't even walk them through simple task over the phone. Pretty sure this new series isn't going to put any techs out of work.

I agree .. even back when the printers had AIO units.. We constantly got calls.. "Can't get cart in " " Fuser doesn't fit you gave me wrong one!" etc etc

most times the dumb asses didn't: read instructions... didn't remove toner seal tape.. packing materials.

I remember when they came out with the "Personal Confuser" that it would be soooo easy.. I worked a help desk back then...

STUPID PEOPLE kept me busy and fed...

and people haven't evolved ANY since then...

look at the threads.. Techs don't even read manuals or think for themselves any more... just jump on CTN and ask "Copier 101" questions!

[FrohnB]

Re: New Model IM

Originally Posted by Oze

Remote connect only allows operator to log into machine at customers request to change settings if need be.

Yes, the remote connect only allows the "support person" (dealer, or whoever the customer chooses) to access at customer's request, and is pretty limited as to what it can do. Plus it costs money.
Now, on the other hand you have the "Remote Panel Operation" function, that allows IT and Admins to control the machine (way more control then remote connect)on the same network for "instant" troubleshooting/ configuring. Screen can be Locked (blacked out) while changing settings, or Unlocked (End user can see everything being controlled/ changed). Simple enabling of screen settings on machine side and an Admin login through WIM to get up and going. Plus, It's FREE! Nice "new" feature that I haven't had much time to play with, yet.

Working on trying to post the Technical Reference guide for it. (File is too large).

[Oze]

Re: New Model IM

Originally Posted by Oze




Yes, the remote connect only allows the "support person" (dealer, or whoever the customer chooses) to access at customer's request, and is pretty limited as to what it can do. Plus it costs money.
Now, on the other hand you have the "Remote Panel Operation" function, that allows IT and Admins to control the machine (way more control then remote connect)on the same network for "instant" troubleshooting/ configuring. Screen can be Locked (blacked out) while changing settings, or Unlocked (End user can see everything being controlled/ changed). Simple enabling of screen settings on machine side and an Admin login through WIM to get up and going. Plus, It's FREE! Nice "new" feature that I haven't had much time to play with, yet.

Working on trying to post the Technical Reference guide for it. (File is too large).

Ricoh in Australia doesn't appear to be charging for Remote Connect/Remote Support.
I've been turning on Remote Support,Remote Connect and Remote panel as a suite.
Seems to be a jumped up Team viewer to me.

[OutlawTorn]

Re: New Model IM

Anyone had any issues getting logged in as an admin?

Have just taken delivery of an IMC 5500 and admin/blank doesn't work? Same with supervisor/blank.

[guitar9199]

Re: New Model IM

Anyone had any issues getting logged in as an admin?

Have just taken delivery of an IMC 5500 and admin/blank doesn't work? Same with supervisor/blank.

I just did a setup on a 430, and it looks like you're FORCED to put in a password now.... No more "admin/blank" I guess.

Try admin/admin... and see if that gets you in.

[OutlawTorn]

Re: New Model IM

I just did a setup on a 430, and it looks like you're FORCED to put in a password now.... No more "admin/blank" I guess.

Try admin/admin... and see if that gets you in.

No luck sadly, I've also tried admin/password with no luck - not sure if this is something across the board or we have a duff machine?!

[Zeldaman]

[OutlawTorn]

Re: New Model IM

After a bit of digging I've discovered the new admin password is system@emea

Strange one...

[JayPaul]

Re: New Model IM

That's weird I just got IMC 3500 in yesterday and it had the same startup as all the IMC 4500 I have put out so far, first time you turn it on it asks you to put in the admin and supervisor passwords to which I just press 'OK' and leave it blank. Did you get to do that or did it just load up and start loading toner and go to Home screen? If so someone else put in that password before you
OR are you saying that a new batch of IMC are going to start coming out with this @emea password pre installed on them?