MP C3504ex HDD fail

[iscott]

Second time on this machine in 6 months. SC860-00 and SC872-00 Error messages include Functional Problem, Problems with the hard disc & Problems with address book.
No power failure that the customer knows of and it is on a surge protector. Any ideas what might be causing this? Pretty damn inconvenient machine to get to.
Thanks

[tjvincent]

[slimslob]

Re: MP C3504ex HDD fail

Problems with the hard disc & Problems with address book. Are the main reason that you should teach at least one person at the customer how to backup the address book through WIM.

[keithxxiii]

Re: MP C3504ex HDD fail

We have HDD failure in Print Management Solutions that use the HDD as destination of installed app. If we locally purchase the HDD, price is almost the same as the 240GB SSD. We have replaced HDD with SSD every time we face this issues. So far so good, none of those machines called back for the same HDD problem.

[Zeldaman]

[Oze]

Re: MP C3504ex HDD fail

Being a multi brand dealer...we buy our HDD from Toshiba directly.
Cheaper than trying to buy them through Ricoh as a part.
I've had a few Metis-C1 throw up Hard drive needs to be formatted" out of the blue recently but after a hdd swap they haven'y returned.

[tjvincent]

Re: MP C3504ex HDD fail

Zeldaman, where did you get that App called "Cesa" I looked on the TSC site and downloaded the apps for both the IMC and the older model and didn't see it contained in there

[blazebusiness]

Re: MP C3504ex HDD fail

Second time on this machine in 6 months. SC860-00 and SC872-00 Error messages include Functional Problem, Problems with the hard disc & Problems with address book.
No power failure that the customer knows of and it is on a surge protector. Any ideas what might be causing this? Pretty damn inconvenient machine to get to.
Thanks

Those 2 codes together sounds like the firmware issue referenced in an RTB Ricoh put out shortly after production

see below:

[SYMPTOM]
SC860-00 (HDD startup error) may occur if the machine main power is turned ON just after it is turned OFF (i.e. while the machine is still shutting down, the LCD is off, and the blue LED is blinking), followed by one or more of the SC errors listed below.

SC870-08 Address Book data error
SC872-00 HDD mail reception error
SC873-00 HDD mail reception error
SC925-00 NetFile function error

Affected models: MP C2004/C2504/C3004/C3504/C4504/C5504/C6004 series, SP C840/C842DN series (D239/D240/D241/D242/243/D244/M0AL/M0AJ)






CAUSE

Firmware bug

SOLUTION

Production line:
The Cheetah System firmware was modified (re-boot timing was changed so that the SCs do not occur).


In the field:
- Update the Cheetah System firmware to ver. 1.20 or later or Package to 8.00 or later.

[sturmtrooper]

Re: MP C3504ex HDD fail

Zeldaman, where did you get that App called "Cesa" I looked on the TSC site and downloaded the apps for both the IMC and the older model and didn't see it contained in there

For machines that support it it will be in the "Custom/special" firmware section and is called Customer Engineer Tool EngineDiagnosis

There is a video nugget that shows how to install as well. Search for "customer engineer" and the video should come up.

[DRichard]

Re: MP C3504ex HDD fail

Zeldaman, where did you get that App called "Cesa" I looked on the TSC site and downloaded the apps for both the IMC and the older model and didn't see it contained in there

Look for the Customer Engineering Tool app on the TSRC site in the U.S.

[guitar9199]

Re: MP C3504ex HDD fail

Second time on this machine in 6 months. SC860-00 and SC872-00 Error messages include Functional Problem, Problems with the hard disc & Problems with address book.
No power failure that the customer knows of and it is on a surge protector. Any ideas what might be causing this? Pretty damn inconvenient machine to get to.
Thanks

Surge protectors are great for preventing voltage SPIKES...but they don't do squat for a voltage SAG!

Get a line voltage tester, and make sure the wall voltage is within spec for the machine, there no excess neutral/ground voltage, and there's no big "Power Sucking Machine" sharing the same circuit (Shredders, other copiers, folders....).

[slimslob]

Re: MP C3504ex HDD fail

make sure the wall voltage is within spec for the machine, there no excess neutral/ground voltage

Anything over 10v ground to neutral and you're looking at a potential problem. Years ago I had a couple of Lanier 1200 dual floppy word processors out at China Lake Naval Weapons Center in a portable building. They kept crapping 2 or 3 data floppies a day. Lanier regional rep brought a Dranetz power line monitor. In 10 minutes of monitoring we had over 200 hits scattered across all 3 legs. A quick check with the post engineers and we found that the outlet ground was tied to the building frame. We recommended a separate ground rod be put in and the outlets the 1200 were on be tied to the dedicated ground. We also recommended UPS/surge suppressors. Post engineering had the ground rod in the next day and no more problems.

[anothertech]

Re: MP C3504ex HDD fail

Anything over 10v ground to neutral and you're looking at a potential problem. Years ago I had a couple of Lanier 1200 dual floppy word processors out at China Lake Naval Weapons Center in a portable building. They kept crapping 2 or 3 data floppies a day. Lanier regional rep brought a Dranetz power line monitor. In 10 minutes of monitoring we had over 200 hits scattered across all 3 legs. A quick check with the post engineers and we found that the outlet ground was tied to the building frame. We recommended a separate ground rod be put in and the outlets the 1200 were on be tied to the dedicated ground. We also recommended UPS/surge suppressors. Post engineering had the ground rod in the next day and no more problems.

Wow, 10 volts ground to neutral is a pretty high bar, I usually look for under 2volts.

[anothertech]

Re: MP C3504ex HDD fail

Surge protectors are great for preventing voltage SPIKES...but they don't do squat for a voltage SAG!

Get a line voltage tester, and make sure the wall voltage is within spec for the machine, there no excess neutral/ground voltage, and there's no big "Power Sucking Machine" sharing the same circuit (Shredders, other copiers, folders....).

We use Next Gen Pcs power filters, you can connect to them with your computer and print out the log file they have been storing. Shows all of the under and over voltages that have taken place. Great for handing to the customer when they don't believe it's a power problem.