Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

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  • Doug James
    Senior Tech

    Site Contributor
    500+ Posts
    • Jan 2012
    • 935

    [Jamming] Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

    The paper guide that moves to guide the paper through the duplex initially when coming out of the fuser. The plastic has broke on the rear end that holds and will not stay put. Seems this would be a common problem since the heat from the fuser probably caused it to deteriorate. I attached a pic of the front end (The rear was hard to get a pic where it was broke) Any help would be very appreciated Thanks !!!
    Attached Files
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 35061

    #2
    Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

    Most likely caused by someone leaning on it while removing a jam. Replace the base portion of the unit. You will have to take the gates, rollers and associated bushings and springs off the old unit.

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    • Doug James
      Senior Tech

      Site Contributor
      500+ Posts
      • Jan 2012
      • 935

      #3
      Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

      Originally posted by slimslob
      Most likely caused by someone leaning on it while removing a jam. Replace the base portion of the unit. You will have to take the gates, rollers and associated bushings and springs off the old unit.
      Thanks so much !!! Really appreciate your help !!

      Comment

      • sandmanmac
        Field Supervisor

        Site Contributor
        2,500+ Posts
        • Feb 2009
        • 3947

        #4
        Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

        So far I guess I've been lucky, because I haven't seen this issue myself, but I remembered a thread from some time ago with a link to Ebay for a repair kit for this issue, and I found the thread.
        I'm by no means promoting it as I've not seen or tried it myself, but it might be of some help to you to have look at it and build your own 'fix' and maybe even give it a try.

        Good luck!
        Repair Kit Duplex for RICOH MPC300/400/401 | eBay

        Comment

        • fshead
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2356

          #5
          Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

          Originally posted by Doug James
          The paper guide that moves to guide the paper through the duplex initially when coming out of the fuser. The plastic has broke on the rear end that holds and will not stay put. Seems this would be a common problem since the heat from the fuser probably caused it to deteriorate. I attached a pic of the front end (The rear was hard to get a pic where it was broke) Any help would be very appreciated Thanks !!!
          I see if you dont lock down the fuser lock lever on each side the side door will not close.
          I have made my own repair as it was time wise to do so.
          I traced out the side pice from the opposite side and cut out the pattern with an old credit card,made the cutout to lock the
          piece and attached using 5 min epoxy being careful it does not get near the moving part.

          Comment

          • Doug James
            Senior Tech

            Site Contributor
            500+ Posts
            • Jan 2012
            • 935

            #6
            Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

            You guys know what part to get, my guess was 111.M0264561. I've looked at the parts diagram for what seems like hours trying to figure it out. Thanks so much !!! I attached the parts diagram.... (Is is just me or are Ricoh's parts diagrams a little screwy)
            Attached Files

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            • FrohnB
              Service Manager

              Site Contributor
              1,000+ Posts
              • Jul 2017
              • 1919

              #7
              Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

              Picture shows what I'm assuming is broken.?
              If it is indeed that guide, then you have the correct part number.
              Attached Files
              Omertà

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              • FrohnB
                Service Manager

                Site Contributor
                1,000+ Posts
                • Jul 2017
                • 1919

                #8
                Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

                Otherwise, what we usually see is the "pawl gate" that's just above the last guide I posted gets broken on front or rear.
                First picture shows where it usually breaks on rear. Second picture shows the guide out of place (The front side is broken where it sits).

                If this pawl gate "seat" is what's broken then you'll want Part #: M0264570 which is on the very next page of the duplex parts layout.
                Attached Files
                Omertà

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                • Doug James
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Jan 2012
                  • 935

                  #9
                  Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

                  Originally posted by FrohnB
                  Picture shows what I'm assuming is broken.?
                  If it is indeed that guide, then you have the correct part number.
                  Thanks so much That is a HUGE help... Yeah the paper guide pawl bar holder in the rear is broken and it won't stay in....

                  Comment

                  • Doug James
                    Senior Tech

                    Site Contributor
                    500+ Posts
                    • Jan 2012
                    • 935

                    #10
                    Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

                    Originally posted by FrohnB
                    Otherwise, what we usually see is the "pawl gate" that's just above the last guide I posted gets broken on front or rear.
                    First picture shows where it usually breaks on rear. Second picture shows the guide out of place (The front side is broken where it sits).

                    If this pawl gate "seat" is what's broken then you'll want Part #: M0264570 which is on the very next page of the duplex parts layout.
                    Very Grateful !!! Thank you again !!

                    Comment

                    • Polarbear
                      Service Manager

                      1,000+ Posts
                      • Feb 2012
                      • 1070

                      #11
                      Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

                      Originally posted by FrohnB
                      Otherwise, what we usually see is the "pawl gate" that's just above the last guide I posted gets broken on front or rear.
                      First picture shows where it usually breaks on rear. Second picture shows the guide out of place (The front side is broken where it sits).

                      If this pawl gate "seat" is what's broken then you'll want Part #: M0264570 which is on the very next page of the duplex parts layout.
                      Hi All

                      going by the photos in the post quoted above, the part being advised is the wrong one. We have had several of these clips fail, and it takes quite a bit of time to replace.

                      P/n: M0264570. GUIDE PLATE V TRANSPORT: DUPLEX (NO 116 in the attached pdf.) is the correct part. It is a black guide (almost the size of the right door, as it fits inside.)
                      Attached Files
                      Press the GREEN button!!

                      Comment

                      • FrohnB
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Jul 2017
                        • 1919

                        #12
                        Re: Ricoh MP C300 Duplex Paper Guide (Above Fuser on Door) Broke, Won't duplex

                        Originally posted by Polarbear
                        Hi All

                        going by the photos in the post quoted above, the part being advised is the wrong one. We have had several of these clips fail, and it takes quite a bit of time to replace.

                        P/n: M0264570. GUIDE PLATE V TRANSPORT: DUPLEX (NO 116 in the attached pdf.) is the correct part. It is a black guide (almost the size of the right door, as it fits inside.)
                        That's the number I gave him in my second post. It even has it in the "quote" you used from my post. wrong one?? I'm not talking about the actual pawl gate, was just circling that to show him that is what seats into the "clip" on the guide mentioned. The first post picture was showing him the part HE mentioned and where we've seen that break.
                        Omertà

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