Ricoh 3004 EXSP booklets

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  • MunsterTech
    Trusted Tech

    Site Contributor
    250+ Posts
    • Sep 2014
    • 376
    #1

    [Misc] Ricoh 3004 EXSP booklets

    Hi,

    One of our sales guy sold a Ricoh MPC3004 EXSP with booklet maker. Works perfectly on Windows. However the customer has a Mac, with OS Sierra. When the customer tries to make a booklet with the Mac, there is no option in the Ricoh driver to select a cover sheet with the booklet! Any ideas?
    Tags: booklet, customer, exsp, mac, ricoh
    • slimslob
      Retired

      Site Contributor
      25,000+ Posts
      • May 2013
      • 35064
      #2
      Re: Ricoh 3004 EXSP booklets

      You might remind your sales person that Ricoh does have a sales support team to help with this type of problem. Actually, it is something that a good sales person should have researched in advance.

        Comment

        • copier tech
          Field Supervisor

          5,000+ Posts
          • Jan 2014
          • 7933
          #3
          Re: Ricoh 3004 EXSP booklets

          Originally posted by MunsterTech
          Hi,

          One of our sales guy sold a Ricoh MPC3004 EXSP with booklet maker. Works perfectly on Windows. However the customer has a Mac, with OS Sierra. When the customer tries to make a booklet with the Mac, there is no option in the Ricoh driver to select a cover sheet with the booklet! Any ideas?
          Does it have the PostScript option installed? (Not the emulation version)
          Let us eat, drink, and be merry, because tomorrow we may die!

          For all your firmware & service manual needs please visit us at:

          www.copierfirmware.co.uk - www.printerfirmware.co.uk
          ​

            Comment

            • MunsterTech
              Trusted Tech

              Site Contributor
              250+ Posts
              • Sep 2014
              • 376
              #4
              Re: Ricoh 3004 EXSP booklets

              Originally posted by copier tech
              Does it have the PostScript option installed? (Not the emulation version)
              nope, it does not. Will that be an extra cost and will it solve the issue, sales guy busting my balls over this!

                Comment

                • COPIERMAN
                  Senior Tech

                  500+ Posts
                  • Jun 2009
                  • 553
                  #5
                  Re: Ricoh 3004 EXSP booklets

                  yes that is consider an option

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 35064
                      #6
                      Re: Ricoh 3004 EXSP booklets

                      Originally posted by MunsterTech
                      nope, it does not. Will that be an extra cost and will it solve the issue, sales guy busting my balls over this!
                      Yes it is and yes it might. The 3004EXSP does come with an embedded PostScript emulator. As with most PostScript emulators it works fine for the average everyday jobs and it fails miserably on special jobs. To know if the booklet maker constitutes one of those special jobs, you would need to talk to the product manager. Not always an easy trick for service techs, actually it would be your regional support who would be doing the contacting and then only a few months of your documenting an ongoing service problem and request support. It is a lot easier for the sales team through Ricoh's sales support team.

                      The sales guy is busting your balls because he knows that his job, not yours, is on the line. Tell him that if he wants it resolved he, not you, needs to talk to Ricoh sales support and it is he, not you, that will need to talk to the customer if the PS3 option needs to be installed.

                      Oh, by booklet maker do you mean the Plockmatic Booklet Maker or are you talking about booklet finisher?

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