MP C305 - SC899 Will not go away (not connected to network).

[FrohnB]

Hey guys,
Got an issue with a C305spf that throws sc899 codes randomly multiple times a day, and usually while I was there, it would pop the code upon restarting machine. Was a used machine that we sold to a new customer. This machine is NOT hooked up to a network. Customer uses it strictly for copying.


So far we have tried:
- Memory Clears for Printer/ NCS/ Web/ Scan/ fax (in case of previous customer BS)
- HDD format
- Reflashed F/W (latest and greatest)
- Uninstalled @Remote (not being used anymore for this machine - not hooked up to network).

Was able to get it to not pop the code after removing a "Camera Direct Print" card, and it lasted over a month without throwing the code, but alas, it has returned. Anyone got any ideas before I go for the HDD and Controller?


Thanks in Advance


EDIT: Customer Just sent me pictures of when it does it, and she gets a "Cannot connect to DHCP" message and then displays IP address, and contact admin, and then shortly after throws the code, she says "Usually when feeding through ADF". Even after doing the memory clears and HDD format, and NOT having it hooked up to internet, why would it be showing the DHCP/ IP Address issue?

[dalewb74]

Re: MP C305 - SC899 Will not go away (not connected to network).

Hey guys,
Got an issue with a C305spf that throws sc899 codes randomly multiple times a day, and usually while I was there, it would pop the code upon restarting machine. Was a used machine that we sold to a new customer. This machine is NOT hooked up to a network. Customer uses it strictly for copying.


So far we have tried:
- Memory Clears for Printer/ NCS/ Web/ Scan/ fax (in case of previous customer BS)
- HDD format
- Reflashed F/W (latest and greatest)
- Uninstalled @Remote (not being used anymore for this machine - not hooked up to network).

Was able to get it to not pop the code after removing a "Camera Direct Print" card, and it lasted over a month without throwing the code, but alas, it has returned. Anyone got any ideas before I go for the HDD and Controller?


Thanks in Advance


EDIT: Customer Just sent me pictures of when it does it, and she gets a "Cannot connect to DHCP" message and then displays IP address, and contact admin, and then shortly after throws the code, she says "Usually when feeding through ADF". Even after doing the memory clears and HDD format, and NOT having it hooked up to internet, why would it be showing the DHCP/ IP Address issue?

have you tried clearing the IP settings if they are set to static? and perhaps turn off DHCP. that's weird that it gives the error while making copies. since the IP info is network related. perhaps that just when they see it when they walk up to make copies? when you did the HDD format did you do any type of backup and restore? maybe that import the issue back into the system. never done that on a ricoh before, just shooting in the dark on that one, as i have seen it on other brands.

[illude2]

Re: MP C305 - SC899 Will not go away (not connected to network).

EDIT: Customer Just sent me pictures of when it does it, and she gets a "Cannot connect to DHCP" message and then displays IP address, and contact admin, and then shortly after throws the code, she says "Usually when feeding through ADF". Even after doing the memory clears and HDD format, and NOT having it hooked up to internet, why would it be showing the DHCP/ IP Address issue?

Most of the machines will do this (Show"Cannot connect to DHCP") when the machine is set to DHCP on but not hooked up to a network. We usually remedy this by turning DHCP off and putting in a random IP if needed. As far as the error code I can not help there.

[slimslob]

Re: MP C305 - SC899 Will not go away (not connected to network).

Just because you did not hook it up to the network does not mean that someone at the customer didn't.

Download the most recent firmware history bulletin and search for the error code.

[JDYAL]

Re: MP C305 - SC899 Will not go away (not connected to network).

I had the same problem with this machine. My machine only did this once a month. Did everything you did. Ended up replacing the HDD, haven't heard from them in almost a year.

[johnyb]

Re: MP C305 - SC899 Will not go away (not connected to network).

Look at the detail file name in service mode SP 7404 001 which will point you in the right direction..
ie
if the file name is PCL then you know its a print issue...
if the file name is fax then you know its fax issue and so on..
many of the names are abbreviated.

[FrohnB]

Re: MP C305 - SC899 Will not go away (not connected to network).

UPDATE: Just went back to customer's site, and did the NCS and Web Service memory clear and HDD format again (No Go - Still got the IP/DHCP message). This did however, clear out nearly everything "network related" except for a SYSLOG server?? On the last page of the config. page it says "Loopback started with IP <Syslog IP #>. Why doesn't this IP addy clear?
Also noticed DHCP = ON and WINS = ON and IPv6 Stateless = Active. So I turned DHCP/ WINS to OFF and IPv6 to Inactive, but the message came back on the screen.
Finally, I just went into SP 5-985 and turned NIC to OFF because the machine never has been and never will be plugged into a network jack at this customer location. Message is now gone, and (knock on wood), SC899 didn't come back. Time will tell now.

Thanks for the suggestions guys!

[KenB]

[mincopier]

Re: MP C305 - SC899 Will not go away (not connected to network).

To clear the DHCP error you must give the machine an IP address. User/Tools Counter, System settings, Interface tab. Change the IP to static. The default one the copier gives will be fine. Once this is done the machine will not try connecting to DHCP.

[FrohnB]

Re: MP C305 - SC899 Will not go away (not connected to network).

Only lasted less than a day and It's Back!
I will check 7-404-001 this time and see if that points me anywhere, and the Java too.
Might also go armed with a HDD just in case.

This one has been a weird case for us. Most of the others were solved by f/w, drivers, and customer training.
We went almost a month without coding after removing a "Camera Direct Print" card (maybe controller related??), but now it's back to daily.

Thanks again for any insight.

[DavidR]

Re: MP C305 - SC899 Will not go away (not connected to network).

Only lasted less than a day and It's Back!
I will check 7-404-001 this time and see if that points me anywhere, and the Java too.
Might also go armed with a HDD just in case.

This one has been a weird case for us. Most of the others were solved by f/w, drivers, and customer training.
We went almost a month without coding after removing a "Camera Direct Print" card (maybe controller related??), but now it's back to daily.

Thanks again for any insight.

May not have anything to do with your issue but check SP5866-110 is 0. if its trying to email out auto meter once a month, this will turn that off.
This is not associated with @REMOTE it's an alternative meter email method.
Also we have had SC899 when a customer is printing from the internet. You will also need to find out which PC it is coming from & clear it from the print que or it will just come right back.

[Dan G]

Re: MP C305 - SC899 Will not go away (not connected to network).

agreed

[slimslob]

Re: MP C305 - SC899 Will not go away (not connected to network).

When you updated firmware did you use package or module firmware. If you used package, redo using module firmware. When you use module firmware be sure to select everything and not just those modules that are not up to date. This will overwrite any corrupted firmware.

Make sure nothing is using JAVA.

[FrohnB]

Re: MP C305 - SC899 Will not go away (not connected to network).

Slim, when I updated firmware I did all the individual modules.

KenB, Was going to update java, and then just decided to disable it.

Checked my SC history, and it was indeed a "File: fax" in details. Removed fax unit, and got 870-11 addr. book error., so I initialized all addr. books 5846, and got that to go away, but the 899 came back.
Replaced HDD yesterday afternoon. Just waiting now, will update if it comes back or not.

[FrohnB]