MP C305 - SC899 Will not go away (not connected to network).

[JDYAL]

Re: MP C305 - SC899 Will not go away (not connected to network).

Sorry to hear the HDD didn't work. I thought for sure that would correct the problem. Recently read somewhere (maybe here) that an ADF was causing a machine to throw 8** codes. I'll see if I can find it if its related to this issue.

[tjvincent]

Re: MP C305 - SC899 Will not go away (not connected to network).

Try backdating system firmware

[guitar9199]

Re: MP C305 - SC899 Will not go away (not connected to network).


Let me try saving you some additional time....

SC899-00 D Software error GW+


Unknown software error occurred.


A software error occurred in the GW+ controller
Controller board defective




Update the software with latest version
Replace controller board

Sorry....

[Gary Bowen]

Re: MP C305 - SC899 Will not go away (not connected to network).

I agree with guitar9199 in regards to the Controller PCB being at fault. These boards seem to cause multiple errors - still. Just had 1 in May throw the 2 codes SC878 and then SC672. The first Controller PCB Ricoh shipped was defective out of the box. I was fortunate to have a backup C305 in the shop that I took the BICU/Controller/DIMM/NVRAM to prove that the problem was still with the Controller PCB. Surprisingly, Ricoh was very accommodating in sending me the second Controller PCB - no questions asked.

[FrohnB]

Re: MP C305 - SC899 Will not go away (not connected to network).

Let me try saving you some additional time....



Update the software with latest version
Replace controller board

Sorry....

Going there today armed with a controller, after Re-talking with Ricoh support, that's what they suggest this time around. I agree with you guitar9199, should save me some time . Luckily we have about a dozen of these machines in the graveyard to pick from. Still hate these machines the most out of any series.

Thanks again guys.

[tjvincent]

[FrohnB]

Re: MP C305 - SC899 Will not go away (not connected to network).

Again try backdating system firmware, we’ve seen this on more than 1 machine.

Did what you suggested this morning before replacing controller, only lasted a couple hours and customer called back.

Tried 3 different controllers in this machine, ALL with differing results.
1st controller swap = worked until I printed counter page then went to SC 819. (Without HDD being installed).
2nd controller swap = Freezing and SC 672.
3rd controller swap = "SD card required for Restoration" - made an encryption key, but machine would not accept it.

All controllers were updated in the shop to the same f/w level of the customers machine and Re-tried with the same results. All of those controllers work in one machine at the shop without issue.


EDIT: Not even an hour and customer just f*%$in called back. SC899. We are going to just exchange the piece of shit, and be done with it.

Thanks again for the insight from all of you.

So, re-installed original controller, different set of DIMMS, and replaced BICU. Knock on wood that this takes care of it.

[mikadonovan]

Re: MP C305 - SC899 Will not go away (not connected to network).

Also we have had SC899 when a customer is printing from the internet. You will also need to find out which PC it is coming from & clear it from the print que or it will just come right back.

If it does, it's probably this. I have experienced this myself, unfortunately. Sometimes HTML docs and Ricohs don't play well together.

[slimslob]

Re: MP C305 - SC899 Will not go away (not connected to network).

Also we have had SC899 when a customer is printing from the internet. You will also need to find out which PC it is coming from & clear it from the print que or it will just come right back.

If it does, it's probably this. I have experienced this myself, unfortunately. Sometimes HTML docs and Ricohs don't play well together.

If you have trouble identifying the PC, do the following:

1. Disconnect the network cable.
2. Cycle power to clear the the error. If the error comes back with the network disconnected, the problem is not a print job.
3. Enable user codes and do not give print right to anyone.
4. Connect the network cable.
5. All currently print jobs will be cleared.
6. Disable user codes

[keithxxiii]

Re: MP C305 - SC899 Will not go away (not connected to network).

If you have trouble identifying the PC, do the following:

1. Disconnect the network cable.
2. Cycle power to clear the the error. If the error comes back with the network disconnected, the problem is not a print job.
3. Enable user codes and do not give print right to anyone.
4. Connect the network cable.
5. All currently print jobs will be cleared.
6. Disable user codes

Thank you for this. I now have a solution instead of a workaround. I usually ask the client to provide a new IP address for all I know the print job is already sent and no way to reset it.

[slimslob]

Re: MP C305 - SC899 Will not go away (not connected to network).

for all I know the print job is already sent and no way to reset it.

A print job will stay in the queue on a PC until the PC gets an acknowledgement from the printer that the job has finished printing. I had a customer with a C2550 that had the interlock switches on the bridge unit going flaky. During a 40 page 100 copy print job the it would think one of the jam doors had been opened. This would create a J001, jam at power on. Once all paper had been cleared, the print job would restart from the beginning.

[FrohnB]

Re: MP C305 - SC899 Will not go away (not connected to network).

UPDATE ON THIS ISSUE!

Ricoh just released a new System/Copy F/W for this issue on 11/4/19 that corrects this issue. Problem with last two system/copy firmware levels 4.14 and 4.15 with SC899 occurring. Explains why it was getting the code without being connected to network or anything.

[sandmanmac]

Re: MP C305 - SC899 Will not go away (not connected to network).

UPDATE ON THIS ISSUE!

Ricoh just released a new System/Copy F/W for this issue on 11/4/19 that corrects this issue. Problem with last two system/copy firmware levels 4.14 and 4.15 with SC899 occurring. Explains why it was getting the code without being connected to network or anything.

Is there a check in the mail to you too, for all of your time and effort ?
Just read through this entire thread. WOW....What a friggin headache!