I have a customer with an MPC305, it's in a small, home office, with only 2 PCs that print to it.
When they print the device says processing, and sounds like it's going to print, then says resetting and the job disappears. I know the printer is fine as I can print from my tablet with no problem.
I tried switching off each PC in turn to see if one of them was causing the problem. I set up user codes for printing to ensure all print jobs were properly deleted. I changed the IP address and downloaded a fresh driver onto one of the PCs, so now it's only the new driver pointing at the device...exactly the same issue.
There's no HDD in this device so I cannot see what happens if I try to print from an external memory device, or try hold/locked prints.
I know this is not my problem, but they are a nice couple and I don't want to leave them to deal with it themselves as their technical expertise doesn't extend beyond rebooting the PCs.
The PCs are running Windows 7 professional, they have Norton anti-virus, and are running an anti-malware too. It was pretty late by the time I left there, so I suggested turning off anti-virus and anti-malware and trying again, but I don't know if that is going to work.
If anyone has any further suggestions for them then I'll call them to get them to try it. I won't be able to go back there until next week now as I have the joys of IMC training for the next 2 days, then 2 days off :-)
When they print the device says processing, and sounds like it's going to print, then says resetting and the job disappears. I know the printer is fine as I can print from my tablet with no problem.
I tried switching off each PC in turn to see if one of them was causing the problem. I set up user codes for printing to ensure all print jobs were properly deleted. I changed the IP address and downloaded a fresh driver onto one of the PCs, so now it's only the new driver pointing at the device...exactly the same issue.
There's no HDD in this device so I cannot see what happens if I try to print from an external memory device, or try hold/locked prints.
I know this is not my problem, but they are a nice couple and I don't want to leave them to deal with it themselves as their technical expertise doesn't extend beyond rebooting the PCs.
The PCs are running Windows 7 professional, they have Norton anti-virus, and are running an anti-malware too. It was pretty late by the time I left there, so I suggested turning off anti-virus and anti-malware and trying again, but I don't know if that is going to work.
If anyone has any further suggestions for them then I'll call them to get them to try it. I won't be able to go back there until next week now as I have the joys of IMC training for the next 2 days, then 2 days off :-)
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