MPC3504 HDD formatting message

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  • Oze
    Ricoh Fanboy

    1,000+ Posts
    • Jul 2008
    • 1663
    #1

    MPC3504 HDD formatting message

    Hey guys...
    I had a machine a few weeks back that threw up a message stating that due to an issue with the HDD it needed to be formatted.
    It's at a power station and in heavy use so rather than format I replaced the HDD.
    They had PCC installed so they had to reinstall it afterwards.
    The machine was fine for 2 weeks and now the message is back despite having a new HDD.
    Going back next week (machine is 2 hours away) and will try firmware.
    Anybody had anything like this?
    Tags: back, hdd, message, weeks
    • tjvincent
      Trusted Tech

      250+ Posts
      • Apr 2008
      • 280
      #2
      Re: MPC3504 HDD formatting message

      I would try a solid state hard drive, they are only about $50.00 now on Amazon

        Comment

        • keithxxiii
          Just a tech

          250+ Posts
          • Nov 2014
          • 468
          #3
          Re: MPC3504 HDD formatting message

          SSD for the win!
          Aye! Cut the crap

            Comment

            • anothertech
              Service Manager

              Site Contributor
              1,000+ Posts
              • Nov 2007
              • 1714
              #4
              Re: MPC3504 HDD formatting message

              Possible power problem? Does the machine have a smart power conditioner attached to it?

                Comment

                • Brianneoe
                  Trusted Tech

                  250+ Posts
                  • May 2015
                  • 317
                  #5
                  Re: MPC3504 HDD formatting message

                  Check your ground to neutral. As I posted here before I had a 02 and 03 series color machine give this "error" at the same account on the same line. Using a "Sure Tester" I found 3 volts running on the line. It should be 0.5 or less.
                  BTW-a power conditioner is always a plus but does nothing for ground to neutral if you find this to be the case
                  After the 03 machine lease expired we sold the customer a Kyocera color (not a fan) and never had this problem again. I state this just in case if the customer throws back at you that they never had a issue with their old machine blab blab blab..you know the drill.

                  Good luck

                    Comment

                    • skinnyb
                      Trusted Tech

                      250+ Posts
                      • Jul 2008
                      • 291
                      #6
                      Re: MPC3504 HDD formatting message

                      I have several that do this frequently. Each location has really nasty power. I got an electrician involved in a few and they found some wiring issues (ground to neutral too high) and they are resolved. Each one has a smart filter (ESP) and pulling the REPORT using my laptop shows the anomalies, that was my ammo to get electrician help from customer.

                      Sent from my LM-V405 using Tapatalk

                        Comment

                        • Oze
                          Ricoh Fanboy

                          1,000+ Posts
                          • Jul 2008
                          • 1663
                          #7
                          Re: MPC3504 HDD formatting message

                          Originally posted by anothertech
                          Possible power problem? Does the machine have a smart power conditioner attached to it?
                          Oddly enough the machine resides IN A POWER STATION
                          The customer ended up cancelling the call before I could attend.
                          They have a STOOPID habit of re-logging the previous call description if they are calling me out to the same machine...lazy I.T.
                          They were having trouble re loading PCC and Globalscan back onto the machine...I,of course, just shrugged at him

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