if i lay an original on the glass i can get 1 copy out of the machine. if i place 2 originals in the df it is supposed to go down into the duplex first then shoot it out but its going face up right out of the machine stopping half way out past the exit switch jammed. i removed the finisher on this one to test this. is there a setting i'm missing. i checked duplex mode and it is set to 1 to 1. i swapped the entire exit area and duplex unit but no luck. the exit gate solenoid energizes but doesn't release so the sheet can go down into the duplex to eject it causing the jam because it is exiting the machine when it supposed to go down into the duplex. any help appreciated. thanks t
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